How do I collect dumpstate logs on a wearable device?
Follow the below steps to get logs from a Samsung wearable device using SysDump tool :
Steps to send logs to Samsung support / knox support team :
- Step 1: Connect the mobile device to on a Windows PC via USB cable.
- Step 2: On the PC navigate through the folder path on the device " Internal storage " Pictures " Watch folder ".
- Step 3: Copy the zip file named " log_dump_<watch model...> ".
- Step 4: Send the zip file containing the dumpstate logs to Samsung Support.