Certified care by Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.
Peace of mind for days ahead
Leave your worries behind! Get your new device protected by adding Samsung Care+ to your purchase.
*Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
Peace of mind for days ahead
Leave your worries behind! Get your new device protected by adding Samsung Care+ to your purchase.
*Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
Peace of mind for days ahead
Leave your worries behind! Get your new device protected by adding Samsung Care+ to your purchase.
*Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
Accidents happen but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Here's what's covered
Hardware
repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Battery
replacement
Stay powered up with quick and easy battery replacements.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Software
coverage
If your device isn't running smoothly, we'll check and fix the issue.
2 claims within
2 years
Make up to 2 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Already purchased the new Galaxy devices but not Samsung Care+?
Purchase it here on our Samsung Care+ Portal.
Select your device to find out your coverage details
MOBILE
| Galaxy Z Fold | Galaxy Z Flip / Bespoke Z Flip | Galaxy S, Note Series | Galaxy A50 and above, M Series | All devices below Galaxy A50 | |||||||||
| Product Features | 2 Years | 1 Year | 2 Years | 1 Year | 2 Years | 1 Year | 1 Year Screen Only | 2 Years | 1 Year | 1 Year Screen Only | 2 Years | 1 Year | 1 Year Screen Only |
| Extended Warranty | Yes | No | Yes | No | Yes | No | No | Yes | No | No | Yes | No | No |
| Accidental Coverage | 2 Claims | 1 Claim | 2 Claims | 1 Claim | 2 Claims | 1 Claim | 1 Claim Front Screen | 2 Claims | 1 Claim | 1 Claim Front Screen | 2 Claims | 1 Claim | 1 Claim Front Screen |
| Battery Replace | 2nd Year Covered | Under Warranty | 2nd Year Covered | Under Warranty | 2nd Year Covered | Under Warranty | Under Warranty | 2nd Year Covered | Under Warranty | Under Warranty | 2nd Year Covered | Under Warranty | Under Warranty |
| Repair Coverage | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) |
| Price RRP (including VAT) | AED 1,091 / KWD 85 / BHD 113 / QAR 1,077 / OMR 117 | AED 561 / KWD 44/ BHD 58 / QAR 554 / OMR 60 | AED 1,029 / KWD 80 / / BHD 106 / QAR 1,015 / OMR 111 | AED 530 / KWD 41 / BHD 55 / QAR 523 / OMR 57 | AED 499 / KWD 39 / BHD 51 / QAR 474 / OMR 50 | AED 299 / KWD 24 / BHD 31 /QAR 280 / OMR 30 | AED 184 / KWD 16 / BHD 19 / QAR 174 / OMR 19 | AED 179 /KWD 16 / BHD 19 / QAR 170 / OMR 19 | AED 104 / KWD 10 / BHD 11 /QAR 99 / OMR 11 | AED 89 /KWD 9 BHD 10 / QAR 84 / OMR 9 | AED 85 / KWD 8 / BHD 9 / QAR 81 / OMR 9 | AED 65 / KWD 7 /BHD 7 /QAR 60 /OMR 7 | AED 55 / KWD 6 /BHD 6 /QAR 50 / OMR 6 |
| Excess per Claim (excluding VAT) | AED 547 / KWD 45 / BHD 57 / QAR 543 / OMR 58 | AED 547 / KWD 45 / BHD 57 / QAR 543 / OMR 58 | AED 437 / KWD 36 / BHD 45 / QAR 434 / OMR 47 | AED 437 / KWD 36 / BHD 45 / QAR 434 / OMR 47 | AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19 | AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19 | AED 107 / KWD 9 / BHD 11 / QAR 106 / OMR 12 | AED 70 / KWD 6 / BHD 8 / QAR 70 / OMR 8 | AED 70 / KWD 6 /BHD 8 / QAR 70 / OMR 8 | AED 33 / KWD 3 /BHD 4 / QAR 33 / OMR 4 | AED 70 / KWD 6 /BHD 8 / QAR 70 / OMR 8 | AED 70 / KWD 6 /BHD 8 / QAR 70 / OMR 8 | AED 33 /KWD 3 / BHD 4/ QAR 33 / OMR 4 |
TABLET
| Galaxy Tab S | Galaxy Tab S lite, Tab A | |||||
| Product Features | 2 Years | 1 Year | 1 Year Screen Only | 2 Years | 1 Year | 1 Year Screen Only |
| Extended Warranty | Yes | No | No | Yes | No | No |
| Accidental Coverage | 2 Claims | 1 Claim | 1 Claim Front Screen | 2 Claims | 1 Claim | 1 Claim Front Screen |
| Battery Replace | 2nd Year Covered | Under Warranty | Under Warranty | 2nd Year Covered | Under Warranty | Under Warranty |
| Repair Coverage | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) |
| Price RRP (including VAT) | AED 499 / KWD 39 / BHD 51 / QAR 474 / OMR 50 | AED 299 / KWD 24 / BHD 31 /QAR 280 / OMR 30 | AED 184 / KWD 16 / BHD 19 / QAR 174 / OMR 19 | AED 179 /KWD 16 / BHD 19 / QAR 170 / OMR 19 | AED 104 / KWD 10 / BHD 11 /QAR 99 / OMR 11 | AED 89 /KWD 9 BHD 10 / QAR 84 / OMR 9 |
| Excess per Claim (excluding VAT) | AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19 | AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19 | AED 107 / KWD 9 / BHD 11 /QAR 106 / OMR 12 | AED 70 / KWD 6 / BHD 8 /QAR 70 / OMR 8 | AED 70 / KWD 6 /BHD 8 /QAR 70 / OMR 8 | AED 33 / KWD 3 /BHD 4 /QAR 33 / OMR 4 |
WATCH
| Galaxy Watch | |||
| Product Features | 2 Years | 1 Year | 1 Year Screen Only |
| Extended Warranty | Yes | No | No |
| Accidental Coverage | 2 Claims | 1 Claim | 1 Claim Front Screen |
| Battery Replace | 2nd Year Covered | Under Warranty | Under Warranty |
| Repair Coverage | GCC (excluding KSA) | GCC (excluding KSA) | GCC (excluding KSA) |
| Price RRP (including VAT) | AED 179 /KWD 16 / BHD 19 / QAR 170 / OMR 19 | AED 104 / KWD 10 / BHD 11 /QAR 99 / OMR 11 | AED 89 /KWD 9 BHD 10 / QAR 84 / OMR 9 |
| Excess per Claim (excluding VAT) | AED 70 / KWD 6 / BHD 8 /QAR 70 / OMR 8 | AED 70 / KWD 6 /BHD 8 /QAR 70 / OMR 8 | AED 33 / KWD 3 /BHD 4 /QAR 33 / OMR 4 |
* Samsung Care+ prices are subject to change without notice.
** Samsung Care+ coverage may vary by country, model and deductibles may apply.
How is our service comparable to competitors and basic warranty?
-
Basic manufacturer warranty covers :• Device Breakdown
• Remote diagnostics and setup
• Walk-in at 15 national locations for same-day repair
• Free doorstep collection for repair within 5 working days
• 1-Year battery warranty
• Device health check and lifetime customer support -
Samsung Care+ covers:• 24 months of cover (upfront payment only)
• All accidental damages from handling
• 2 claims over 2 years -
What Samsung Care+ does not cover:• Loss of the product
• Deliberate damage
• Cosmetic damage
• Pickpocketing or theft of any kind
• Lack of reasonable care
• Damages resulting from normal wear and tear
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
60 days of your device activation. Just choose one of the online or offline options below.
1. Buy Samsung Care+ with your new purchase
From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.
2. Add Samsung Care+ within 60 days of your purchase
Log in and input your IMEI number and select the Samsung Care+ plan for your device. Go to checkout to purchase your Samsung Care+ plan.
3. Visit Samsung Experience Store near you to buy Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
STEP 1
Oops! You’ve dropped your device on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
STEP 2
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
STEP 3
Visit your nearest Samsung Customer Service for authorized, convenient repair services provided by our trained professional.
STEP 4
Your policy will be verified in a few minutes, as you complete payment for one time deductible charges. That’s it! No other paperwork required!
Claims and Support
Make a claim by calling the hotline below. All you need is your 15-digit
IMEI number.
Find it by entering *#06# on the phone's call screen or by going into
the about phone section of the settings menu.
UAE:
Tel. 800-7267864
Kuwait:
Tel. 183-2255
Bahrain:
Tel. 8000-4726
Qatar:
Tel. 800-2255
Oman:
Tel. 800-72627
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Galaxy S24 Ultra
Galaxy Tab S9 Ultra
Galaxy Watch Ultra
Galaxy Buds3 Pro
* Device and screen images simulated for illustrative purposes
Frequently Asked Questions
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Where can I purchase Samsung Care+?You can purchase Samsung Care+ at the stores mentioned above under "Where to buy" section. For more information, please call 800-7267864 in the UAE or 183-2255 in Kuwait in Bahrain 8000-4726 or in Qatar 800-2255.
-
What do you mean by accidental damage?If your phone is accidentally damaged, you’ll be covered. Just visit our authorized service centers in the UAE, Bahrain, Qatar, Kuwait and Oman to make a claim. Kindly note that you can only request a claim in the UAE/ Bahrain / Qatar / Kuwait and Oman and must report any accidental damage occurring abroad within 60 days.
-
What do you mean by worldwide cover?If your phone is accidentally damaged while traveling, you’ll be covered. Just visit our authorized service centers in the UAE, Bahrain, Qatar, Kuwait and Oman to make a claim. Kindly note that you can only request a claim in the UAE/ Bahrain / Qatar / Kuwait and Oman and must report any accidental damage occurring abroad within 60 days. Is cosmetic damage covered?
-
Is cosmetic damage covered?Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are.
-
What is the excess?The excess on your Samsung Care+ is 180 AED / 15 KWD /19 BHD / 180 QAR + taxes for all successful claims, which must be paid before your claim can be processed. The excess may vary depending on the coverage plan.
-
What happens if my phone is replaced?If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received.
-
Where do I make a claim?You can submit a claim request by visiting one of our Authorized Samsung Centers. If you're abroad, you can initiate a claim instantly by contacting us on 8007267864 in the UAE or 800-2255 in Kuwait or Bahrain 8000-4726 or in Qatar 800-2255 and later submitting your phone to the Authorized Samsung Center when returning back to your country of residence.
-
How Many Claims do I have?Your Samsung Care+ plan allows you to claim up to two accidental damage repairs for a 2 year plan. Once all claims are consumed, the device shall continue to be covered with Extended Warranty until the Samsung Care+ plan expires in 24 months from plan purchase date.
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When can I purchase Samsung Care +?You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 60 days window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.
-
Is there a cooling off period?The 'cooling off period' is within thirty (30) day period from the Samsung Care+ purchase date. If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any premium paid provided that no claim has been submitted. If you've already consumed all or part of the Samsung Care+ benefits, then the premium paid will no longer be refundable. If your policy was cancelled by us due to misuse or fraud, then these rights do not apply (see our Terms and Conditions below for more details).
-
How do I cancel my Samsung Care+?If you want to cancel your policy within the cooling off period and requesting a refund, Please check with the Retailer you purchased Samsung Care+ from.
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Who are Bahrain Kuwait Insurance Company (BKIC Kuwait)?Registered office in Safat, Kuwait. We also operate under the trading name Bahrain Kuwait Insurance Company (BKIC Kuwait). Our business address is: Bahrain Kuwait Insurance P.O. Box 26728, Safat 13128, Kuwait.
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Who are Alliance Insurance PSC?This policy is underwritten by Alliance Insurance PSC., which has its registered office in Dubai, U.A.E. and operates under the trading name Alliance Insurance PSC. Business address is: Warba Centre 2nd & 3rd Floor Deira, Dubai United Arab Emirates Allliance Insurance PSC is an insurer licensed to act in the United Arab Emirates with corporate identification No 206782 and registered with the Federal Tax Authority No 100042583300003
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Who are Orient Insurance PJSC?This policy is underwritten by Orient Insurance PJSC., which has its registered office in Manama, Kingdom of Bahrain. We also operate under the trading name Orient Insurance PJSC. Our business address is: Orient Insurance PJSC- Bahrain | Office no 122, 7th Floor, Building no 398, Road # 2806, Block #428, Seef District, Manama, Kingdom of Bahrain Orient Insurance PJSC is an insurer licensed to act in Bahrain with corporate identification No 95407-1.
