Can I return the purchased product from online store with confirmed defect?
It is possible to return or replace a defective product purchased from the online store provided that the product is within the replacement period
|
COUNTRY |
MOBILE/TABLETS |
TV/HOUSEHOLD APPLIANCES |
|---|---|---|
|
UAE |
7 Days starting from the invoice date |
14 Days starting from the invoice date |
|
QATAR |
7 Days starting from the invoice date |
14 Days starting from the invoice date |
|
OMAN |
15 Days starting from the invoice date |
15 Days starting from the invoice date |
|
BAHRAIN |
15 Days starting from the invoice date |
15 Days starting from the invoice date |
|
KUWAIT |
15 Days starting from the invoice date |
15 Days starting from the invoice date |
The reported defect is subject to confirmation of Samsung Authorized Service center and Samsung review.
You may refer to Samsung's warranty policy here (https://117.p.syniva.es/ae/support/warranty/)
Upon confirmation of the defect, it will take up to 2 weeks* to complete the refund or replacement process.
* Refund duration may vary based on location, bank or credit card provider.