How to use Self Diagnosis on the Samsung G9 monitor
Check whether the product is displaying images and playing sounds normally. Check whether modules and sensors are working normally. You can also configure settings related to Smart Hub reset.
- Home > (left directional button) > Settings > Support > Device Care > Self Diagnosis
- Power: View information on the power supply history.
- SW Version Information: Check the currently installed
software version and update to the latest version if necessary.
- Video Test: Play test videos to check for problems with the screen.
- Picture Test: Use test photos to check for problems with the screen.
- Sound Test: Play test sounds to check sound quality.
- Remote Control: Check for problems with the remote control connection or buttons.
- HDMI Troubleshooting: Select the HDMI port and check whether the HDMI cable is properly connected.
- HDMI Signal: Check the signal, signal records, and connections of external devices.
- HDMI-CEC Check: Check for an abnormally operating HDMI-CEC connection.
- Smart Hub Connection Test: Check the network connection.
- Wi-Fi: Check whether the Wi-Fi module is working normally.
- Bluetooth: Check whether the Bluetooth module is working.
- IoT Module: Check whether the IoT module is functioning.
- Acceleration Sensor: Check whether the acceleration sensor is functioning normally.
- Light Sensor: Check if the light sensor is working.
- Mic Test: Check whether the microphone is working properly.
- Reset Smart Hub: Reset the Smart Hub information.
Device Care can also check and clean the Monitor’s storage. If any trouble is found, it can call for technical support.
- Home > (left directional button) > All Settings > Settings > Support > Device Care
Note: For further assistance or questions, please Contact us.
Thank you for your feedback!
Please answer all questions.