How to use Self Diagnosis on the Samsung G9 monitor

Last Update date : 2024-09-29
G9

Check whether the product is displaying images and playing sounds normally. Check whether modules and sensors are working normally. You can also configure settings related to Smart Hub reset.

  • Home > (left directional button) > Settings > Support > Device Care > Self Diagnosis
  • Power: View information on the power supply history.

  • SW Version Information: Check the currently installed
    software version and update to the latest version if necessary.

  • Video Test: Play test videos to check for problems with the screen.

  • Picture Test: Use test photos to check for problems with the screen.

  • Sound Test: Play test sounds to check sound quality.

  • Remote Control: Check for problems with the remote control connection or buttons.

  • HDMI Troubleshooting: Select the HDMI port and check whether the HDMI cable is properly connected.

  • HDMI Signal: Check the signal, signal records, and connections of external devices.

  • HDMI-CEC Check: Check for an abnormally operating HDMI-CEC connection.

  • Smart Hub Connection Test: Check the network connection.

  • Wi-Fi: Check whether the Wi-Fi module is working normally.

  • Bluetooth: Check whether the Bluetooth module is working.

  • IoT Module: Check whether the IoT module is functioning.

  • Acceleration Sensor: Check whether the acceleration sensor is functioning normally.

  • Light Sensor: Check if the light sensor is working.

  • Mic Test: Check whether the microphone is working properly.

  • Reset Smart Hub: Reset the Smart Hub information.

Device Care can also check and clean the Monitor’s storage. If any trouble is found, it can call for technical support. 

  • Home > (left directional button) > All Settings > Settings > Support > Device Care
Device Care

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