Fixing Detergent Drain Issues in Samsung Washers
Ensure the detergent drawer is filled only to the MAX line to avoid triggering the drainage effect, which directs excess detergent into the tub
Additives like bleach in top-load washers without a detergent drawer will drain immediately, mostly into the space between the outer drum and spin basket. For detergent drawer additives, stay below the MAX line to prevent them from draining into the tub.
Note: If the amount you need to use would exceed the MAX line, then either use a different and more concentrated form of the additive or reduce the size of your load.
The detergent drawer needs periodic cleaning. If residue is left in the drawer, it can mix with the additive you are adding and simulate going over the MAX line, causing draining.
Ensure your washer is level by checking the manual for specific instructions. An uneven washer can misalign the detergent drawer, causing additives to tilt over the MAX line and drain immediately after closing the drawer.
If additives keep draining immediately, the detergent drawer might be defective. call our contact center for more information to fix the issue.
Note: If you still need more assistance, please call our contact center, and our helpful agents will help you.
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