My screen is broken and I am unable to use the touchscreen. Is it possible to view my data?

Last Update date : 2024-06-01

There are several ways to access and recover the data from your device. You might be able to use Find My Mobile or Mobile Switch to back up your device, use a mouse or keyboard on your device, or connect to a TV or PC monitor.

Galaxy phone

You can access your files by plugging your phone into a computer using a USB cable.


Note: Your phone has to be unlocked for you to access your files this way.

1 Insert a USB cable into your smartphone.
2 Insert the other end of the cable into your computer
3 Open the computer’s file explorer and click on the name of your phone


Note: On Windows computers, you may find your phone in a folder called This PC or similar..

4 Select the files you want to copy to your computer. You can drag and drop them onto your computer or copy and paste them to a new location

If you have an SD memory card inserted into your device, you can easily restore the data stored there:

1 Remove the memory card from your device
2 Insert the memory card to a card reader or directly to your computer.
3 Save any files you wish to keep

You can use Smart Switch to back up your phone’s files on your PC or Mac. You can then transfer or sync your data to a new phone, as needed.

First you will need to install Smart Switch on your PC or Mac. Then create a backup of your phone by following the steps below:

1 Open Smart Switch on your PC or Mac.
2 Connect your smartphone to your PC with a USB cable.

 You will need to use a cable that can support data transfers.

3 Select “Backup”.
4 If prompted, tap “Allow” on your smartphone
5 Once the backup is complete, tap “OK” to finish

Your can recover the data on your device remotely with SmartThings Find. 

Note:

  • Your device must be connected to a Wi-Fi or mobile network
  • Your device must be signed in to your Samsung Account
  • Remote control settings must be enabled
  • You must know your Samsung Account username and password
1 On a computer, go to Find my mobile, click "Sign in", then enter your Samsung Account details to log in.
2 Click "Back up".
3 Select the data that you would like to back up to Samsung Cloud, then click "Back up".

Note: 

  • If you Need help for broken screen on your Galaxy phone or Samsung TV? Click here to learn about screen repair cost.
  • If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.

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