What to do if your USB type C earphones are not working properly with Galaxy S23

Last Update date : 2024-01-16

Intermittent sound, lock up or sound lag may occur when using some older Samsung USB type C earphones with Galaxy S23 devices. If this occurs, it can be easily resolved by updating the earphones firmware.

Image of wired earphones.

How to update USB type-c earphones firmware with Galaxy

View of main screen with earphone icon. View of main screen with earphone icon.

Step 1. Check the main screen has an earphone icon.

View of swipe down action to reveal notifications. View of swipe down action to reveal notifications.

Step 2. Swipe down on the main screen to reveal devices notifications.

View of notifications. View of notifications.

Step 3. Tap Checking firmware version.

View of firmware update option highlighted. View of firmware update option highlighted.

Step 4. Tap "Update”.

View of firmware update in progress. View of firmware update in progress.

Step 5. Devices firmware will update.

View of firmware update complete. View of firmware update complete.

Step 6. The notification will change to “update completed” once complete.

Note : If you have any questions after verifying the above-mentioned check-list, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you. 

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