Why can't another Bluetooth device locate my Galaxy Buds3 and Buds3 Pro?

Having trouble with another Bluetooth device locating your Galaxy Buds3 or Buds3 Pro? Learn about common issues that might prevent successful pairing and discover solutions to ensure a smooth connection process.

• Close and then open the charging case to activate Bluetooth pairing mode.
  
  
• Make sure your earbuds and the Bluetooth device are within 10 meters of each other. This range can vary based on the environment.
  
  
• If these steps don't work, contact a Samsung Service Center or an authorized service center for help.