Why my Samsung phone does not ring, when it's connected to SmartTag?

If you double-press the SmartTag button to execute the Find your phone function, the phone will only ring when the phone is connected to the tag. If you have multiple phones registered same Samsung account, other phone may rings.

• If you misplace your phone, you can double press the button on your tag to make sure your phone ring to help you find it.

• To use this feature, let tag find your phone needs to be turned on.

• Your phone will only ring if it’s connected to your tag. Your phone connects to your tag automatically when it’s nearby, but it may not be able to connect if the tag is too far away or if other devices are already connected to tag.