Why the SmartTag location is too different when using Offline Finding Feature?
Last Update date : 2021-05-17
As a SmartTag does not notice their location by itself, the find node devices allowed ‘Offline finding’ option will send it's location when it finds the SmartTag.
Ring the tag function is offered in ‘Search nearby’ feature for users to find their SmartTag easier.
- There is some location accuracy error depending on the GPS reception environment or GPS setting values of find node devices which allowed ‘Offline finding’.
- If GPS on find node devices is not working properly, the distance error (about several m ~ several km) may be large depending on the surrounding environment because the location information of the Wi-Fi AP and base station of the mobile device is used.
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Is it hard to real-time track a SmartTag?The SmartTag's location is able to provided by Galaxy mobile devices, it is hard for you to know your SmartTag's location, if there is no Galaxy Find Network’s find node nearby the SmartTag.
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Why the SmartTag's location takes long time to get updated?If the battery of SmartTag would be completely discharged or there are not Galaxy Find Network's find nodes around the SmartTag, SmartTag location may not be updated.
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Can I move the SmartTag to another location from the location where I registered the Tags?SmartTag is only available in one location. Once you have registered the tag in that location, you cannot move it to another location. To move an already registered tag to another location, the tag should be deleted from existing registered locations. And the tag should be re-connected at other location or somewhere else.The feature to use a tag in various locations will be available after April.
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How to delete registered Tag?Tag plugin > Setting > Delete device
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