As of 10th April, all Service Centers are Operational
Q) Which all service centers are working, where can I visit for getting my product repaired?A) Samsung has diversified support options for your product, please refer to the below details for latest and up to-date information reflecting real-time changes of operating hours for all our Authorized Service Centres before planning your visits by referring to
https://117.p.syniva.es/ae/support/service-center/ Q) What are the current lead times for repair?A) Samsung takes pride in providing you with the quality of service you trust for your products. Please note our expected repair lead times are as follows:
▪ Mobile Products: UAE (Up to 3 Days) | KW, OM, BH, QA (Up to 6 Days)
▪ Home Appliances: UAE (Up to 5 Days) | KW, OM, BH, QA (Up to 8 Days)
▪ Audio Video Products: UAE (Up to 5 Days) | KW, OM, BH, QA (Up to 8 Days)
▫ Certain repair cases are impacted due to spare parts local availability amid ongoing shipping challenges.
▫ Impacted Refrigerator service orders: Stand-By units will be provided to customers by Authorized Service Centres subject to availability (applicable in Dubai, Abu Dhabi and Doha).
Q) How can I track my service order?A) For visibility on your repair status, we kindly recommend visiting
https://117.p.syniva.es/ae/mypage/myrepair/track-repair/ Q) Where can I find support for self-help or documents related to my products?A) To navigate the self-help section with all the useful articles, kindly visit:
https://117.p.syniva.es/ae/support/faqs/Q) Is Samsung offering any kind of Remote Support to trouble shoot the products? A) Yes, Contact Center experts can provide you with remote support for all your needs.
Our tools provide you with the highest security and privacy, while ensuring our experts can provide the needed support to perform the diagnosis and resolve your issues.
Kindly visit
https://117.p.syniva.es/ae/support/contact/ to request for remote support on your products.
Q) What is Samsung D2D Service and how can I request for it?A) Proceed in repairing your mobile phone from the comfort of your home, and allow us to manage the delivery of your device to our Authorized Service Center free of charge.
You can arrange a door-to-door collection service by visiting
https://117.p.syniva.es/ae/mypage/myproducts/