How to troubleshoot your Smart Remote when it is not working
If you are experiencing issues with your Samsung Smart Remote, check out the guide below.
Is your Smart Remote not working with your Samsung TV? Your Smart Remote may be disconnected from your TV, or your battery may need to be charged or replaced.
Check if a plastic film is inserted in the bottom of your Samsung SolarCell Smart Remote. This film must be removed for the remote control to work properly.
Note: The images, buttons and functions of your Samsung Smart Remote may be different depending on your model or geographical area.
When you turn on your TV for the first time, your Samsung Smart Remote should automatically pair with your TV. If your Samsung Smart Remote does not automatically pair with your TV, follow the guide below.
Note: Please ensure that you are using your Samsung Smart Remote within 20 feet (6 m) of your TV. The usable distance may vary depending on wireless or environmental conditions.
Follow the guide below to check the battery level status of your Smart Remote.
Note:
- This function is only supported by the Samsung SolarCell Smart Remote.
- The menu navigation path may vary depending on the TV model.
If the battery level is low, your Smart Remote may not function properly, or may be slow to respond.
Fast charging using a USB-C connector
Step 1. Connect a USB-C cable to the port on the bottom of the remote control.
Step 2. The LED on the front of the remote control will turn on once charging starts and will turn off when charging is complete.
Note:
- For faster charging and maximum usage time, refrain from using the remote while it is charging.
- USB-C cable and charger are not included.
Eco-friendly charging using solar cells
When the Smart Remote is not in use, please flip it over to expose the solar cell and place it in direct natural or indoor light. This will extend the Smart Remote’s usage time.
Note: Please ensure that the remote control is not misplaced when charging via the solar cells.
If your Samsung Smart Remote does not work properly when watching TV content while connected to a set-top box or other external devices, try controlling your TV with the external device’s remote control. To control external devices with your TV remote, set up a universal remote.
- Press the Home button > Menu > Connected Device > Universal remote
Note:
- This function may not be supported depending on the model or geographical area.
- Specific external devices connected to the TV may not support the universal remote feature.
- Do not place any obstacles in between the external device and the TV. It may cause improperly transmitted signals from the remote control.
Note:
- If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.
- Device screenshots and menus may vary depending on the device model and software version.
- If you still need more assistance, please call our contact center and our helpful agents will help you.
* This feature is only available on specific models. Please refer to your user manual for more information
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