Troubleshooting Remote Control Issues
The remote control is an indispensable tool that provides convenience and control for our entertainment systems. It allows us to navigate through channels, adjust settings, and access our favorite content with ease.
When the remote control isn't working, these steps may help resolve the problem.
The remote control does not work.
The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the
and 
buttons simultaneously for 3 seconds or more. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom of it, or turn over the remote in direct light to expose the solar cell on the back.
You can check the remaining battery of the Samsung Smart Remote with a solar cell by performing the following steps:
> Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
• If the remote control has batteries, replace them with new ones.
External devices cannot be operated with the TV remote control.
Check the cable connection between the TV and the external devices.
If the symptom persists, set it manually from > Menu > Connected Devices > Universal Remote Setup.
Note:
- This feature is only available in specific models. Please refer to your user manual for more information.
- If you encounter TV picture problems, check Troubleshooting Picture Issues on Your TV.
- If you still need more assistance, please call our contact center and our helpful agents will help you.
Thank you for your feedback!
Please answer all questions.