What do do when the TV screen does not display properly

Last Update date : 2024-07-08

If your TV screen is not displaying properly, check out the steps below for more details and instructions on finding the best solution for you!

Step 1. Check the antenna and input cable connections.

Step 2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines, or white dots. Try changing the channel using the remote control. Or, press the Menu button on the remote control, select Source, and choose another input source.

Step 3. If the same problem persists, run a diagnostic test. These steps may help resolve the problem.

Run a Picture test

1 Press the Home button on your remote control and then head to Settings

2 Navigate to All Settings

3 Choose Support and then Device Care

4 Select Self Diagnosis

5 Choose Picture Test. An information screen will appear stating you are about to perform a Picture Test. Select OK to proceed

6 A test picture will now appear. If the issue is intermittent or does not always show in the picture test, it is worth booking a technician to service the TV as it may still be a hardware fault

Reset Picture Settings of Samsung TV

1 Press the Home button on your remote control and then head to Settings

2 Navigate to All Settings

3 Select Picture and then Expert Settings

4 Choose Reset Picture. This will restore all picture settings to the factory default

Note: If the setting is greyed out, please exit the TV app that is running in the background.

Note: If you have any questions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.

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