Certified Care by
Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are trained
to repair Samsung Galaxy devices.
Life happens but Samsung Care+ has you covered.
Enjoy peace of mind with Samsung Care+.
You’ll stay protected beyond the standard device warranty, with additional accidental front screen damage protection for up to 12 months. Whatever happens, our Galaxy experts will help to get you back on track.
Here's what's covered
Device Repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians
1 Claim per year
Make 1 claim for a screen repair within 1 year of cover
Register within 30 days
Register within 30 days of device purchase to activate your cover
Authorised SVC center repairs
Rest assured your device will be repaired by a Samsung-certified technician
Samsung genuine parts
Get peace of mind that your repair will be done with Samsung genuine parts
Extensive cost saving
Save on your screen repair, with a low deductible per claim
Repair fee per incident
|
Models |
Z Fold Series |
S Series |
Note Series |
Note Series |
A Series |
||
|---|---|---|---|---|---|---|---|
|
Galaxy Z Fold6, Galaxy Z Fold5, Fold4, Z Fold3, Z Fold2, Galaxy Z Flip6, Galaxy Z Flip5, Fold4, Flip3 |
Galaxy S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23 FE, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21, S21FE, S20FE |
Note20 Ultra, Note20 |
Galaxy A73, A55, A54, A53, A35,A34, A33, A72, A52, A32 |
Galaxy A25, A24, A23, A22, A13 |
Galaxy A14 |
Galaxy A15 |
|
|
Coverage |
Coverage |
Coverage |
Coverage |
||||
|
12 Months |
12 Months |
12 Months |
12 Months |
||||
|
Repair fee |
Repair fee |
Repair fee |
Repair fee |
||||
|
Nigeria |
NGN 45 000 |
NGN 22 500 |
NGN 9 000 |
NGN 11 250 |
NGN 9 000 |
Not available |
NGN 9 000 |
|
Kenya |
KES 11 000 |
KES 5 500 |
KES 5 500 |
KES 2 750 |
KES 2 200 |
KES 2 200 |
KES 2 200 |
|
Ghana |
GHS 1 700 |
GHS 850 |
GHS 850 |
GHS 425 |
GHS 340 |
Not available |
GHS 340 |
|
Mauritius |
MUR 4 500 |
MUR 2 250 |
MUR 2 250 |
MUR 1 125 |
MUR 900 |
MUR 900 |
MUR 900 |
|
Zambia |
ZMW 2 000 |
ZMW 1 000 |
ZMW 1 000 |
ZMW 500 |
ZMW 400 |
Not available |
Not available |
|
Tanzania |
TZS 240 000 |
TZS 120 000 |
TZS 120 000 |
TZS 60 000 |
TZS 48 000 |
TZS 48 000 |
TZS 48 000 |
|
Ethiopia |
ETB 5 000 |
ETB 2 500 |
ETB 2 500 |
ETB 1 250 |
ETB 1 000 |
ETB 1 000 |
ETB 1000 |
|
Uganda |
UGX 355 000 |
UGX 178 000 |
UGX 178 000 |
UGX 88 750 |
UGX 71 000 |
UGX 71 000 |
UGX 71 000 |
|
Côte d'Ivoire |
XOF 59 000 |
XOF 29 500 |
XOF 29 500 |
XOF 14 750 |
XOF 11 800 |
Not available |
XOF 11 800 |
|
Senegal |
XOF 59 000 |
XOF 29 500 |
XOF 29 500 |
XOF 14 750 |
XOF 11 800 |
Not available |
XOF 11 801 |
|
Mali |
XOF 59 000 |
XOF 29 500 |
XOF 29 500 |
XOF 14 750 |
XOF 11 800 |
Not available |
XOF 11 802 |
|
Cameroun |
XOF 59 000 |
XOF 29 500 |
XOF 29 500 |
XOF 14 750 |
XOF 11 800 |
Not available |
Not available |
|
Guinea |
900, 000 GNF |
500, 000 GNF |
500, 000 GNF |
250, 000 GNF |
200, 000 GNF |
Not available |
200, 000 GNF |
|
Moçambique |
MZN 7 800 |
MZN 3 900 |
MZN 3 900 |
MZN 1 950 |
MZN 1 560 |
Not available |
Not available |
- * Samsung Care+ prices are subject to change without notice.
- ** Samsung Care+ coverage may vary by country, model and deductibles may apply.
- *** Galaxy Tab Series is not eligible for Samsung Care Plus Programme.
- **** A15 5G not eligible for Samsung Care+ in the following countries: Cameroon, Mali, Guinea.
- ***** Battery replacement only available on Z Fold6 & Z Flip6 devices and when deemed necessary by the authorized repair partner.
How is it better than the standard device warranty?
-
Samsung Care+ includes:
Cover Samsung Care+ Standard Samsung Care+ Z Premier Screen Front Inner Foldable or Front Back Glass No No Battery* No No Mainboard No No Liquid Damage No No External Casing No No Period 12 12 Number of Incidents 1 1
*Battery replacement only available on Z Fold6 & Z Flip6 devices and when deemed necessary by the authorized repair partner
-
What is not included:∙ Loss of the device
∙ Intentional damage
∙ Cosmetic damage
∙ Theft of any kind
∙ Lack of reasonable care
∙ Damages resulting from normal wear and tear
∙ Water damage not covered.
∙ Device Accessories
∙ S Pen Repairs
∙ Phone Charger Repairs
∙ Camera Repairs
∙ All other phone components -
Standard manufacturer warranty includes:∙ Phone malfunctions
∙ Remote diagnostics and setup
∙ 24-month device warranty
∙ Phone health check and customer support
How and where to redeem
Getting accidental demage protection for your Galaxy device is easy. Simply follow the steps below.
1. Register online
Please ensure you have switched on your new device and completed the setup wizard having internet connectivity.
Click the REDEEM NOW button and register within 30 days of purchasing your new Samsung Galaxy device.
* Samsung Care Plus Registration will not be successful if the New Device Setup is incomplete.
2. Redeem your Benefit
Complete the online form and redeem your complimentary Care + Standard Benefit
3. Relax. You're covered
Once Care+ is activated, you can enjoy your new Galaxy device to the fullest. Plus, check your coverage status anytime on the Samsung Members app.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
STEP 1
Oops! You’ve dropped your phone on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
STEP 2
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
STEP 3
Visit your nearest Samsung Customer Service for authorized, convenient repair services provided by our trained professional.
STEP 4
Pay a small repair fee on-site for the device to be repaired without additional paperwork required. You can get going right back on track.
Terms and Conditions
Contact us here.
If you have an existing Samsung Care+ service plan, please contact IUA on [email protected]
Customers can also use livechat
|
Country |
Contact Number |
Email Address |
|---|---|---|
|
Kenya |
0800 545 545 |
|
|
Tanzania |
0800 780 089 |
|
|
Nigeria |
0800 726 7864 |
|
|
Ghana |
0800 100077 |
|
|
Mauritius |
+230 460 3830 |
|
|
Zambia |
0211 350 370/3434 |
|
|
Cote d'Iviore |
8000 0077 |
|
|
Cameroon |
67095 0077 |
|
|
Senegal |
800 00 0077 |
|
|
Uganda |
0800 300 300 |
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Start here.
Discover the right Galaxy for you
Galaxy S23 Ultra
Galaxy Z Flip6
Galaxy Z Fold6
* Device and screen images simulated for illustrative purposes.
Frequently Asked Questions
