Lightweight
Lithium-ion Battery
Learn about the Lithium-ion (Li-ion) battery,
which is high energy density, long-lasting and safe.
If you find yourself charging your phone too often,
and your battery life has noticeably diminished, visit your nearest service centre.
Battery Deterioration
Learn about unexpected device shutdowns.
-
Electrochemical Deterioration of the Battery
These events occur after repetitive battery use, resulting in electrochemical deterioration.
High levels of deterioration could cause steep and instantaneous voltage drops, thereby resulting in the device shutting down in order to preserve the electrical components. -
Shutdown Due to the Usage Environment
An extremely cold environment may cause a greater drop in voltage.
In this case, the device will shut down to protect its components.
Signs of Battery Deterioration
If you are having issues with a deteriorated battery, visit your nearest service centre.
This can occur in cold winter temperatures,
and the frequency may increase depending
on the level of deterioration.
With high-performance apps like gaming and
camera apps, you may experience a drop in
performance and slow response time.
When to Replace the
Battery
or any other battery-related issues, visit the nearest service centre to have your device checked.
Depending on your device’s warranty, you may qualify for a free replacement*.
We may notify you through a device pop-up message that your battery requires replacement.
* Conditions apply. Refer to Warranty Page
01. Click on the notification in your ‘Status bar’.
02. Check the information on your battery’s status.
Easy-to-use
Battery
Self-Diagnosis
Try using Phone Care which is available in the Samsung Members App.
You can check your battery status and optimise its usage in seconds.
01
Open ‘Samsung Members’ and tap 'Support' on the bottom.
02
Check your battery status through 'View tests'.
Samsung Battery
Research-Verification
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Multi-level Safety Design
In order to prioritise customer safety and convenience, Samsung has
implemented a multi-level safety check during device production.
Multiple tests are performed to accommodate not only the battery design
but also impact mitigation for dropped devices.
Both design safety and software protection algorithms are crucial
factors in production.※ Test type and scope may vary depending on the product.
Thorough Quality Assurance
We provide batteries that have gone through internal verifications and quality tests by trusted third-party CAs.
※ Additional certificate outside of the global requirements may vary by country/product.
** UI may be different depending on the device model, country
or mobile operators.
Contact Info
Call us
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+88 09612 300 300 [Paid Helpline]
Service hour: 8 AM to 8 PM | 7 Days a week
Face-to-Face Support
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