Samsung Care+ for Business Frequently Asked Questions

Get answers to the most common questions about Samsung Care+ for Business extended warranties and service plans.

General Questions:

  • What is Samsung Care+ for Business?

    Samsung Care+ for Business are device protection programs that protect your device in the event of any physical & liquid damage or mechanical breakdown.

    Samsung offers two types of protection plans for your business need.
    • Samsung Care+ for Business (includes physical damage & liquid intrusion)
    • Samsung Care+ Extended Warranty (EW)
  • • Samsung Care+ For Business is a device protection program that protects your device in the event of physical & liquid damage or mechanical breakdown past the 1 year manufacturer’s warranty. Integrated for Samsung Knox device management portal for asset tracking and hassle free repairs.
    • Samsung Care+ for Business Extended Warranty (EW) extends past the 1 year manufacturer’s warranty and covers mechanical breakdowns.
  • Samsung Care+ for Business provides powerful protection for your Galaxy business device life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs.

    • Covers cracked screens, drops, liquid spills and mechanical breakdown.
    • Convenient no cost mail in repair or replacement.
    • No monthly fees and no service fees.
    • Includes an online portal for asset tracking and hassle free repairs.
  • ✔ Samsung Care+ approves the claim
    ✔ Replacement device is shipped next day
    ✔ Customer transfers data to replacement device
    ✔ Customer returns defective device within 14 days with prepaid shipping label

    Note: Replacement device will be the same or similar. If damage device is not returned within 14 days, the customer will be charged a fee up to the cost of replacement of the unreturned device.
  • You can view the Standard Limited Warranty Terms & Conditions online.

How to Buy:

  • When can I purchase Samsung protection products?

    • Samsung Care+ for Business is eligible for purchase within 60 days of device purchase.
    • Samsung Care+ for Business Extended Warranty(EW) is eligible for purchase up to 12 months after the device purchase.(proof of purchase is required)

    Note: Samsung Care+ for business is available for purchase on Samsung devices from Samsung Electronics Canada only.
  • When Samsung Care+ for Business is purchased and the reseller registers the device IMEI or serial number to your Customer Knox Account registered on www.samsungknox.com portal, you will receive an email confirmation for your Service Contract Certificate with the terms and conditions.

    Note: Get access to the Samsung Care+ for Business portal and follow the tutorial here. You may also watch the Getting Started with Samsung Care+ for Business video here.
  • If you do not receive the Service Contract Certificate email within 48 hours after plan purchase, contact Samsung Care+ for Business Support line @ 833-965-1615 or email [email protected].

    Note: Be sure to have your IMEI or serial number handy for us to better assist you.
  • Samsung’s Standard Manufacturer’s 1 year warranty begins on the consumer’s purchase date or 3 months after the device manufacture date, whichever occurs first.

    Extended Warranty will begin after Samsung’s Standard Manufacturer’s 1 year warranty expires (see Service Contract Certificate confirmation for Extended Warranty start date).

Claims and Repairs: