Certified care by Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.
Here's what's covered
Samsung Care+ Premium (1)
The Ultimate Protection for your Galaxy device that covers Physical malfunction & liquid resistance failure, and Mechanical Breakdown plus with SC+ Premium get replacement if SmartThings Find fails to locate your device.
(1) Samsung Care+ Premium is not available in Quebec
Samsung Care+
Powerful Protection for your Galaxy device that covers Physical malfunction & liquid resistance failure, and Mechanical Breakdown.
Samsung Care+ (Laptop)
Extended Protection for your Galaxy device that covers Mechanical Breakdown.
Samsung Care+ Premium includes:
Mechanical malfunction or defects
If your device is experiencing a mechanical malfunction or defect, including battery failure, we'll repair it. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer's warranty. A service fee applies to all service requests.
Physical malfunction & liquid resistance failure*
Make up to two service requests for physical malfunction or liquid resistance failure per year. A service fee applies to all service requests.
Failure to Locate
Make up to two replacement requests if SmartThings Find fails to locate your device per 12 month period. A Replacement Service Fee applies.
Samsung Care+ includes:
Mechanical malfunction or defects
If your device is experiencing a mechanical malfunction or defect, including battery failure, we'll repair it. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer's warranty. A service fee applies to all service requests.
Physical malfunction & liquid resistance failure*
Make up to two service requests for physical malfunction or liquid resistance failure per year, to a maximum of four throughout the lifetime of the plan. A service fee applies to all service requests.
Samsung Extended Warranty includes:
Mechanical malfunction or defects
If your device is experiencing a mechanical malfunction or defect, including battery failure, we'll repair it. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer's warranty. A service fee applies to all service requests.
All Plans also include
Hardware repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.
24/7 Expert Support
Get answers from a Samsung Care+ expert 24/7 via phone or online for device setup, content transfers, and connecting with other devices.
Samsung Genuine Parts and Certified Technicians
Rest assured your device will be repaired by a Samsung Certified Technician using Samsung Genuine Parts.
Samsung Care+
Protection for your Galaxy Life
|
Samsung Care+ Premium |
Samsung Care+ |
Samsung Care+ (Laptop) |
|
|---|---|---|---|
|
SmartThings Find - Failure to locate |
X |
||
|
Physical malfunction & liquid resistance failure |
X |
X |
|
|
Mechanical malfunction or defects* |
X |
X |
X |
|
Hardware repairs |
X |
X |
X |
|
24/7 Expert Support |
X |
X |
X |
|
Samsung Genuine Parts and Certified Techs |
X |
X |
X |
|
Convenient Mail-in Repair or Replacement |
X |
X |
X |
|
Total number of Service requests** |
Up to 2 per year |
Up to 2 per year |
Unlimited request |
|
Categories |
Smart phones, tablets, wearables (watch only) |
Smart phones, tablets, wearables, hearables and Laptops |
Laptops |
- * Mechanical malfunctions or defect are only covered in 2 year Samsung Care+ Premium or 2 year Samsung Care+ plan.
- ** Total number of service requests includes a combination of service requests due to physical malfunction or liquid resistance failure, or if SmartThings Find fails to locate Your Device. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty.
Select your device to find out your coverage details
SMARTPHONE
TABLET
LAPTOPS
WEARABLES
HEARABLES
How and where to buy
Getting protected is easy. You can buy Samsung Care+ with your new Galaxy device or within 60 days of your device purchase date. Just choose one of the online or offline options below. If you purchase Samsung Care+ within sixty (60) days of the device purchase date, a 25-day waiting period will apply before you can request services under the plan but coverage begins on the date you purchase the plan.
1. Samsung Care+ Online Store
Register your new Galaxy device in our Samsung Care+ online store within 60 days of Purchase Date. Log in and enter your IMEI number, then select the Samsung Care+ plan for your device. Navigate to the checkout page and purchase your Samsung Care+ plan.
2. Samsung Experience Stores
Visit the Samsung Experience+ Store nearest you. A Samsung professional will help you purchase Samsung Care+ at the same time or with in 60 Days of your new Galaxy device purchase date.
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Galaxy S24 Ultra
Galaxy Tab S9 Ultra
Galaxy Book4 Edge
Galaxy Watch Ultra
Galaxy Buds3 Pro
* Device and screen images simulated for illustrative purposes.
Frequently Asked Questions
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1. What is Samsung Care+ Premium?~ 2-Year Samsung Care+ Premium protection begins on the date you purchase the Plan and ends the earlier of: (1) 24 months from the Device Purchase Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 2-Year Samsung Care+ Premium. This Plan complements and is supplementary to the manufacturer’s warranty but does not replace the manufacturer’s warranty or warranty obligations during the manufacturer’s warranty period. If Device failure is due to physical malfunction or liquid intrusion resistance or if SmartThings Find fails to locate Your Device, this Plan provides a maximum of two (2) service requests every 12 months immediately following the Device Purchase Date to a maximum of four (4) service requests throughout the lifetime of the Plan. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. In the event SmartThings Find fails to locate Your Device, a replacement service fee plus applicable taxes will apply to each service request. In the event of failure due to mechanical malfunction or defect, physical malfuntion or liquid resistance failure, a service fee plus applicable taxes will apply to each service request. Please refer to the terms and conditions of the 2-Year Samsung Care+ Premium for more details.
~~ 1-Year Samsung Care+ Premium protection begins on the date you purchase the Plan and ends the earlier of: (1) 12 months from the Device Purchase Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 1-Year Samsung Care+. This Plan is supplementary to the manufacturer’s warranty and does not replace the manufacturer’s warranty or warranty obligations. If Device failure is due to physical malfunction or liquid intrusion resistance or if SmartThings Find fails to locate Your Device, this Plan provides a maximum of two (2) service requests throughout the lifetime of the Plan. In the event SmartThings Find fails to locate Your Device, a replacement service fee plus applicable taxes will apply to each service request. In the event of failure due to physical malfuntion or liquid resistance failure, a service fee plus applicable taxes will apply to each service request. Please refer to the terms and conditions of the 1-Year Samsung Care+ Premium for more details.
The 2-Year Samsung Care+ Premium Plan and 1-Year Samsung Care+ Premium Plan are available only for smartphone, tablets and wearables.
* Terms and Conditions -
2. What is Samsung Care+?# 2-Year Samsung Care+ protection begins on the date you purchase the Plan and ends the earlier of: (1) 24 months from the Device Purchase Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 2-Year Samsung Care+. This Plan complements and is supplementary to the manufacturer’s warranty but does not replace the manufacturer’s warranty or warranty obligations during the manufacturer’s warranty period. If Device failure is due to physical or liquid damage, this Plan provides a maximum of two (2) service requests every 12 months immediately following the Device Purchase Date to a maximum of four (4) service requests throughout the lifetime of the Plan. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. In the event of failure due to mechanical malfunction or defect, physical malfuntion or liquid resistance failure, a service fee plus applicable taxes will apply to each service request. Please refer to the terms and conditions of the 2-Year Samsung Care+ for more details.
## 1-Year Samsung Care+ protection begins on the date you purchase the Plan and ends the earlier of: (1) 12 months from the Device Purchase Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 1-Year Samsung Care+. This Plan is supplementary to the manufacturer’s warranty and does not replace the manufacturer’s warranty or warranty obligations. This Plan provides a maximum of two (2) service requests throughout the lifetime of the Plan. In the event of failure due to physical malfuntion or liquid resistance failure, a service fee plus applicable taxes will apply to each service request. Please refer to the terms and conditions of the 1-Year Samsung Care+ for more details.
The 2-Year Samsung Care+ Plan and 1-Year Samsung Care+ Plan are available only for smartphone, tablets, wearables, hearables and laptops.
* Terms and Conditions -
3. What is Samsung Care+ Extended Warranty?2-Year Samsung Care+ Extended Warranty protection begins upon expiry of Your Device’s manufacturer’s warranty period (“Effective Date”) and ends the earlier of: (1) 24 months from the Effective Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 2-Year Samsung Care+ Extended Warranty. Your Device is protected by the manufacturer’s warranty during the manufacturer’s warranty period. This Plan extends the mechanical malfunction or defect coverage for an additional two (2) years. In the event Your Device suffers a mechanical malfunction or defect, including battery failure, after the expiry of the manufacturer’s warranty, this plan will repair Your Device and return it to normal operating conditions. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. Please refer to the terms and conditions of the Samsung Care+ 2 Year Plan Extended Warranty for more details.
1-Year Samsung Care+ Extended Warranty protection begins upon expiry of Your Device’s manufacturer’s warranty period (“Effective Date”) and ends the earlier of: (1) 12 months from the Effective Date; and (2) the date this Plan is cancelled in accordance with Terms and Conditions of the 2-Year Samsung Care+ Extended Warranty. Your Device is protected by the manufacturer’s warranty during the manufacturer’s warranty period. This Plan extends the mechanical malfunction or defect coverage for an additional one (1) years. In the event Your Device suffers a mechanical malfunction or defect, including battery failure, after the expiry of the manufacturer’s warranty, this plan will repair Your Device and return it to normal operating conditions. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. Please refer to the terms and conditions of the Samsung Care+ 1 Year Plan Extended Warranty for more details. -
4. When does the Plan protection begin and end?2-Year protection begins on the date you purchase the plan and ends the earlier of: (a) 24 months from the Device Purchase Date; and (b) the date this Plan is cancelled in accordance with the section in Terms and Conditions entitled “Can this Plan be Cancelled?”*. Repair services will not be provided for any damage or malfunction occurring more than 24 months from the device purchase date.
1-Year protection begins on the date you purchase the plan and ends the earlier of: (a) 12 months from the Device Purchase Date; and (b) the date this Plan is cancelled in accordance with the section in Terms and Conditions entitled “Can this Plan be Cancelled?”*. Repair services will not be provided for any damage or malfunction occurring more than 12 months from the device purchase date.
*Terms and Conditions -
5. How much is the Samsung Care+ Premium, Samsung Care+ or Samsung Care+ Extended Warranty Plan?The Plan purchase price varies by device type. The Plan purchase price, plus applicable taxes, is payable when You purchase the Plan. Refer to the applicable section above for the Plan purchase price for Your Device.
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6. How can I enroll inSamsung Care+ Premium, Samsung Care+ or Samsung CareExtended Warranty Plan?Enrolling is simple! You may enroll online or at the Samsung Experience Store when you purchase your applicable Galaxy Smartphone, Laptop, Tablet, Hearable or Wearable device. You can also purchase the amsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty Plan (“Plan”) within 60 days of your device purchase date. If you do not purchase the Plan at the same time as you purchase your Galaxy device but purchase the Plan within the 60 days following your purchase date, a 25-day waiting period will apply before you can request services under the Plan. If you purchase the Plan from Samsung.com/ca, your device must have been registered and activated with a Canadian wireless service provider within the sixty (60) days of the device purchase date. Your protection begins on the date you purchase the Plan and ends up to 24 months from the device purchase date, unless the Plan is cancelled earlier in accordance with the Terms and Conditions.
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7. I have recently purchased other Samsung Galaxy devices other than the mentioned eligible devices. Can I purchase Samsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty Plan?No. The Plans will not be available for other Samsung Galaxy devices besides the eligible devices mentioned.
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8. I bought an eligible Samsung Galaxy device from the Carrier or Retailer. Can I sign up for Samsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty Plan?Yes. You can buy Samsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty ("Plan") for your new Galaxy device within 60 days of your device purchase date. Just choose one of the online or offline options below. If you purchase the Plan within sixty (60) days of the device purchase date, a 25-day waiting period will apply before you can request services under the plan but coverage begins on the date you purchase the Plan.
- Samsung Care+ Online Store: Register your new Galaxy device in our Samsung Care+ online store within 60 days of Purchase Date. Log in and enter your IMEI number, then select the Plan for your device. Navigate to the checkout page and purchase your Plan. * Action Button / Link* Buy Samsung Care+
- Samsung Experience Store: Visit the Samsung Experience+ Store nearest you, along with your eligible Samsung Galaxy device in good working condition and proof of purchase. A Samsung professional will help you purchase the Plan within 60 Days of your new Galaxy device purchase date. * Action Button / Link* Find Nearest Store
Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of the Plan to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that the Plans are only available for Canadian Galaxy devices purchased from Samsung Electronics Canada Ltd or its authorised carriers, retailers, dealers, or resellers. -
9. Can I purchase Samsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty Plan after I have already purchased the device?Yes. You can buy Samsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty ("Plan) for your new Galaxy device within 60 days of your device purchase date. Just choose one of the online or offline options below. If you purchase the Plan within sixty (60) days of the device purchase date, a 25-day waiting period will apply before you can request services under the plan but coverage begins on the date you purchase the Plan.
- Samsung Care+ Online Store: Register your new Galaxy device in our Samsung Care+ online store within 60 days of Purchase Date. Log in and enter your IMEI number, then select the Plan for your device. Navigate to the checkout page and purchase your Plan. * Action Button / Link* Buy Samsung Care+
- Samsung Experience Store: Visit the Samsung Experience Store nearest you, along with your eligible Samsung Galaxy device in good working condition and proof of purchase. A Samsung professional will help you purchase the Plan within 60 Days of your new Galaxy device purchase date. * Action Button / Link* Find Nearest Store
Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of the Plan to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that the Plans are only available for Canadian Galaxy devices purchased from Samsung Electronics Canada Ltd or its authorised carriers, retailers, dealers, or resellers. -
10. Customers are given 60 days to purchase the Plan. Is there a possibility of extension if I was not aware of the services?No. There will not be an extension of the 60-day period for purchase of the Plan.
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11. How do I submit a service request for my damaged or defective device?Visit galaxycareplus.ca or call Us at 1-877-699-1356 , 24 hours / 7 days per week (including holidays) to initiate a service request. You may be eligible for same day repair at one of our specified service locations. You may be required to provide the original Confirmation Letter for the device or any other information We may reasonably request.
In the event of failure due to physical malfuntion or liquid resistance failure, or SmartThingsFind's a service fee plus applicable taxes will apply to each service request. -
12. How do I submit a service request if SmartThings Find is unable to locate my device?Call Us at 1-877-699-1356 , 24 hours / 7 days per week (including holidays) to initiate a service request. You may be required to provide the original Confirmation Letter for the device or any other information We may reasonably request.
In the event SmartThings Find fails to locate Your Device, a replacement service fee plus applicable taxes will apply to each service request. -
13. Can I terminate my Samsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty Plan?You may cancel the Plan within the first 30 days from the date You purchased the Plan. You may be entitled to a refund as follows:
1. if You have not obtained services under the Plan, You will receive a full refund of the purchase price of the Plan. 2. If You have obtained services under the Plan, You will receive a refund of the purchase price of the Plan, less the cost of services received (unless otherwise prohibited by law).
After the first 30-day period, You cannot cancel the Plan and no refund will be provided (unless otherwise prohibited by law).
Quebec Residents: In circumstances where the Plan is governed by the laws of the Province of Quebec, this section does not apply to You, and You may cancel this Plan in accordance with the laws of the Province of Quebec. -
14. Will I get full refund if I did not register any service request under my Samsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty Plan?No, you are not be eligible for refund if you did not make any service request during the entire duration of the Plan.
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15. What will happen to my Plan in the event that I lose my registered Samsung Galaxy device?For Samsung Care+ Premium Plan, in the event that SmartThings Find fails to locate your registered Samsung Galaxy device, upon receiving your service request, we will send you a replacement device. A replacement service fee plus applicable taxes will apply to each service request.
For Samsung Care+ or Samsung Extended Warranty Plan, the value-added service is tied to the IMEI number of your registered Samsung Galaxy device. In the event you lose your registered Samsung Galaxy device, we will not be able to deliver the services to your registered Samsung Galaxy device. -
16. I lost my registered Samsung Galaxy device, and in replacement bought another eligible Samsung Galaxy device. Will the Samsung Care+ or Samsung Extended Warranty plan I bought earlier cover my new Samsung Galaxy device?No. Samsung Care+ or Samsung Extended Warranty plan is tied to the IMEI or Serial number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ or Samsung Extended Warranty plan for your new eligible Samsung Galaxy device.
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17. Can I use the services under Samsung Care+ Premium, Samsung Care+ or Samsung Extended Warranty Plan for another Galaxy device?No. The Plan is tied to the IMEI or Serial number of your registered Samsung Galaxy device and is non-transferable. You can only use the Samsung Concierge service for the registered Samsung Galaxy device.
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18. What Samsung Care+ Premium plan does not cover?The Samsung Care+ Premium plan does not apply to and We do not provide services for:
1. mechanical failures or defects or battery failures covered by the manufacturer’s warranty during the term of such warranty; 2. Devices with removed, altered or defaced serial numbers or International Mobile Equipment Identity (IMEI) numbers; 3. Devices used for commercial purposes, provided by You for use by the general public, or used for lease or rental. Use of a Device for these purposes will void this Plan; 4. Device malfunction resulting from intentional physical damage, abuse, misuse, or vandalism; 5. Device malfunction or damage resulting from repairs conducted by other parties; 6. Device malfunction or damage due to improper installation on, or improper equipment modifications to the Device; 7. Device where, for any reason whatsoever, we are unable to validate the IMEI or serial number of the Device including but not limited to intentional or accidental damage such as Device being crushed, bent, falling from heights such as balconies or windows, being run over or falling from moving vehicles; 8. lost end-user replaceable parts; 9. Devices purchased as used recertified, or refurbished devices; 10. minor imperfections in devices that meet design specifications or cosmetic damage (including but not limited to scratches and dents) that do not affect functionality of the Device;
Please note, that this is not the exhaustive list. Please refer to terms and conditions for detailed list. -
19. What Samsung Care+ plan does not cover?The Samsung Care+ plan does not apply to and We do not provide services for:
1. mechanical failures or defects or battery failures covered by the manufacturer’s warranty during the term of such warranty; 2. Devices with removed, altered or defaced serial numbers or International Mobile Equipment Identity (IMEI) numbers; 3. Devices used for commercial purposes, provided by You for use by the general public, or used for lease or rental. Use of a Device for these purposes will void this Plan; 4. Device malfunction resulting from intentional physical damage, abuse, misuse, or vandalism; 5. Device malfunction or damage resulting from repairs conducted by other parties; 6. Device malfunction or damage due to improper installation on, or improper equipment modifications to the Device; 7. Device where, for any reason whatsoever, we are unable to validate the IMEI or serial number of the Device including but not limited to intentional or accidental damage such as Device being crushed, bent, falling from heights such as balconies or windows, being run over or falling from moving vehicles; 8. lost or stolen Devices; 9. lost end-user replaceable parts; 10. Devices purchased as used recertified, or refurbished devices; 11. minor imperfections in devices that meet design specifications or cosmetic damage (including but not limited to scratches and dents) that do not affect functionality of the Device;
Please note, that this is not the exhaustive list. Please refer to terms and conditions for detailed list. -
20. What Samsung Extended Warranty plan does not cover?The Samsung Care+ Extended Warranty plan does not apply to and We do not provide services for:
1.intentional or accidental physical damage or liquid intrusion; 2.mechanical failures or defects or battery failures covered by the manufacturer’s warranty during the term of such warranty; 3.data sticks; 4.Devices with removed, altered or defaced serial numbers; 5.Devices used for commercial purposes, provided by You for use by the general public, or used for lease or rental. Use of a Device for these purposes will void this Plan; 6.except as otherwise required bylaw, incidental, indirect, or consequential damages, including, but not limited to, loss of profits, down-time and charges for time and effort; 7.any loss or amount other than the repair or, if applicable and at Our sole option, the replacement of the Device; 8.Device malfunction resulting from intentional physical damage, abuse, misuse, or vandalism; 9.Device malfunction or damage resulting from repairs conducted by other parties; 10.Device malfunction or damage due to improper installation on, or improper equipment modifications to the Device; 11.Device where, for any reason whatsoever, we are unable to validate the IMEI or serial number of the Device including but not limited to intentional or accidental damage such as Device being crushed, bent, falling from heights such as balconies or windows, being run over or falling from moving vehicles; 12.lost or stolen devices; 13.lost end-user replaceable parts;
Please note, that this is not the exhaustive list. Please refer to terms and conditions for detailed list. -
21. What is SmartThings Find?With all the devices we own these days, it is easy to misplace one or two. Luckily, SmartThings Find in the SmartThings app will help you locate your precious devices, like your phone, tablet, earbuds, and watch. SmartThings Find will scan for your devices and even show you a map with detailed information, including addresses and timestamps. You can also share device information with other Galaxy users so a friend can locate a device for you, or turn on the Offline finding feature. If you need additional tracking options, you can connect to Find My Mobile within the app or use the Galaxy SmartTag2, Galaxy SmartTag or Galaxy SmartTag+ as well.
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22. How to install SmartThings Find?To find out how to use SmartThings Find, please refer to SmartThings Find page.
- * Samsung Care+ prices are subject to change without notice.
Samsung Care+ Premium is not available in Quebec - 1For Galaxy Z Fold Series devices, a service fee of $39 will apply to service requests for exterior screen-only damage. For Galaxy Z Flip Series devices, a service fee of $39 will apply to service requests for exterior screen-only or back glass-only damage. Devices with any other damage will be subject to the full Service Fee. The full Service Fee of $229 for Galaxy Z Fold Series devices and $149 for Galaxy Z Flip Series devices, as outlined in the table above, will be collected at time of service request. Upon inspection of your device, and confirmation of eligibility for the reduced service fee, a refund of the difference will be processed.
- ** The service fee, plus applicable taxes, applies to all service requests, and is payable when you submit a service request. All service fees are based on your device's tier at the time you purchased the plan.
- *** “Replacement Service Fee”, plus applicable taxes, will apply to each service request related to failure to locate the Device. All replacement service fees are based on your device's tier at the time you purchased the plan.
