BOPIS

BOPIS stands for "Buy Online and Pick Up In Store." It allows customers to place an order online and pick it up at a designated Samsung Experience Store (SES) or BOPIS Partner location.

Yes, you can cancel your BOPIS order any time before picking up the product either by contacting your Samsung Electronics Store, by the online shopping web chat at https://117.p.syniva.es/ca/support/ (select Online Shopping), by phone at 1-855-254-4747, or through email to [email protected].

Your order payment will be processed by Samsung, and your order will be fulfilled by one of the SES or BOPIS Partner locations.

Subject to availability, same-day pickup may be available for a BOPIS order. To qualify for same-day pickup, your online order must be completed a minimum of two (2) hours prior to store closing.

You'll have three (3) calendar days to collect the products you've purchased, starting from the day you’re notified that your order is ready for pickup. If the product hasn't been picked up by the end of the three (3) calendar day period, your BOPIS order will be canceled, and you'll receive a full refund.

To pick up your BOPIS order, you must present the following three items to verify your identity:

  1. A valid government-issued photo ID that matches the name on the payment method you provided at the time of purchase;
  2. The "Ready for Pickup" email sent to you; and
  3. The payment card used for your BOPIS purchase

No, orders for products purchased as part of a pre-order offer will not be considered BOPIS orders, and therefore, the BOPIS provisions of our Terms and Conditions will not apply. Please see Terms and Conditions for more details.

BOPIS orders that are eligible for return, must be physically returned to the exact same SES or BOPIS Partner location that they were picked up from and cannot be returned in any other way. In order to process a return, you must ensure that you have with you the original invoice or receipt, which was emailed to you or given to you in the location where the order was originally picked up from. Please see Terms and Conditions for more details.