Cancellations

We will attempt to cancel your order.  If you no longer want the product(s) you ordered, please contact our Online Shopping Sales Support Team immediately. We'll try to cancel your order before it ships and process your refund within 3-5 days.

Cancellations are not guaranteed. In the event we are unable to cancel the order before it has left the warehouse, simply refuse the delivery at your door. Do not open the shipped package.

Once the package is received at our warehouse, we'll process your refund. Please note that, except for purchases that include a carrier activated cellular device(s), a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax will apply to cancelled orders that have left our warehouse, and delivery fees if charged, will be nonrefundable. 

To cancel a parcel order, please click here (https://117.p.syniva.es/ca/shop-faq/cancel-your-order/), to track cancel your order, or contact our Online Shopping team at https://117.p.syniva.es/ca/support/ (select Online Shopping), or call 1-855-254-4747, or email [email protected].

To cancel a scheduled delivery (large), please contact our Online Shopping team at https://117.p.syniva.es/ca/support/ (select Online Shopping), or call 1-855-254-4747, or email [email protected].

Please refuse the delivery at your door. Do not open the shipped package once it is delivered. Once the package is received at our warehouse, we'll process your refund. Please note that, except for purchases that include a carrier activated cellular device(s), a restocking fee equal to 10% of the purchase price of the product(s), plus applicable tax will apply to cancelled orders that have left our warehouse, and delivery fees if charged, will be nonrefundable.