Samsung Care Plus
2-Year Samsung Care+ Plan complements and is supplementary to the manufacturer’s warranty but does not replace the manufacturer’s warranty or warranty obligations during the manufacturer’s warranty period. Your Galaxy Smartphone, Laptop, Tablet, Hearable or Wearable device is protected by the manufacturer's warranty in the first year after purchase and the 2-Year Samsung Care+ Plan extends the mechanical malfunction or defect coverage for an additional year. If Device failure is due to physical or liquid damage, this Plan provides a maximum of two (2) service requests every 12 months immediately following the Device Purchase Date to a maximum of four (4) service requests throughout the lifetime of the Plan. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. Please refer to the terms and conditions of the 2-Year Samsung Care+ for more details.
1-Year Samsung Care+ Plan is supplementary to the manufacturer’s warranty and does not replace the manufacturer’s warranty or warranty obligations. Your Galaxy Smartphone, Laptop, Tablet, Hearable or Wearable device is protected by the manufacturer's warranty in the first year after purchase. If Device failure is due to physical or liquid damage, this Plan provides a maximum of two (2) service requests throughout the lifetime of the Plan. Please refer to the terms and conditions of the 1-Year Samsung Care+ for more details.
* Terms and Conditions
2-Year Samsung Care+ protection begins on the date you purchase the plan and ends the earlier of: (a) 24 months from the Device Purchase Date; and (b) the date this Plan is cancelled in accordance with the section in Terms and Conditions of the 2-Year Samsung Care+ entitled “Can this Plan be Cancelled?”*. Repair services will not be provided for any damage or malfunction occurring more than 24 months from the device purchase date.
1-Year Samsung Care+ protection begins on the date you purchase the plan and ends the earlier of: (a) 12 months from the Device Purchase Date; and (b) the date this Plan is cancelled in accordance with the section in Terms and Conditions of the 1-Year Samsung Care+ entitled “Can this Plan be Cancelled?”*. Repair services will not be provided for any damage or malfunction occurring more than 12 months from the device purchase date.
* Terms and Conditions
The Samsung Care+ Plan purchase price varies by device type. The Plan purchase price, plus applicable taxes, is payable when You purchase the Plan. Refer to the applicable section above for the Plan purchase price for Your Device.
Enrolling is simple! You may enroll online or at the Samsung Experience Store when you purchase your applicable Galaxy Smartphone, Laptop, Tablet, Hearable or Wearable device. You can also purchase the Samsung Care+ Plan (“Plan”) within 60 days of your device purchase date. If you do not purchase the Plan at the same time as you purchase your Galaxy device but purchase the Plan within the 60 days following your purchase date, a 25-day waiting period will apply before you can request services under the Plan. If you purchase the Plan from Samsung.com/ca, your device must have been registered and activated with a Canadian wireless service provider within the sixty (60) days of the device purchase date. Your protection begins on the date you purchase Samsung Care+, and ends up to 24 months from the device purchase date, unless the Plan is cancelled earlier in accordance with the Samsung Care+ Terms and Conditions.
No. Samsung Care+ will not be available for other Samsung Galaxy devices besides the eligible devices mentioned.
Yes. You can buy Samsung Care+ for your new Galaxy device within 60 days of your device purchase date. Just choose one of the online or offline options below. If you purchase Samsung Care+ within sixty (60) days of the device purchase date, a 25-day waiting period will apply before you can request services under the plan but coverage begins on the date you purchase the plan.
- Samsung Care+ Online Store: Register your new Galaxy device in our Samsung Care+ online store within 60 days of Purchase Date. Log in and enter your IMEI number, then select the Samsung Care+ plan for your device. Navigate to the checkout page and purchase your Samsung Care+ plan.
- Samsung Experience Store: Visit the Samsung Experience+ Store nearest you, along with your eligible Samsung Galaxy device in good working condition and proof of purchase. A Samsung professional will help you purchase Samsung Care+ within 60 Days of your new Galaxy device purchase date.
Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ Plan to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that Samsung Care+ is only available for Canadian Galaxy devices purchased from Samsung Electronics Canada Ltd or its authorised carriers, retailers, dealers, or resellers.
Yes. You can buy Samsung Care+ for your new Galaxy device within 60 days of your device purchase date. Just choose one of the online or offline options below. If you purchase Samsung Care+ within sixty (60) days of the device purchase date, a 25-day waiting period will apply before you can request services under the plan but coverage begins on the date you purchase the plan.
- Samsung Care+ Online Store: Register your new Galaxy device in our Samsung Care+ online store within 60 days of Purchase Date. Log in and enter your IMEI number, then select the Samsung Care+ plan for your device. Navigate to the checkout page and purchase your Samsung Care+ plan.
- Samsung Experience Store: Visit the Samsung Experience+ Store nearest you, along with your eligible Samsung Galaxy device in good working condition and proof of purchase. A Samsung professional will help you purchase Samsung Care+ within 60 Days of your new Galaxy device purchase date.
Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ Plan to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that Samsung Care+ is only available for Canadian Galaxy devices purchased from Samsung Electronics Canada Ltd or its authorised carriers, retailers, dealers, or resellers.
No. There will not be an extension of the 60-day period for purchase of Samsung Care+.
Call Us at 1-877-699-1356 , 24 hours / 7 days per week (including holidays) to initiate a service request. You may be eligible for same day repair at one of our specified service locations. You may be required to provide the original Confirmation Letter for the device or any other information We may reasonably request.
You may cancel this Plan within the first 30 days from the date You purchased the Plan. You may be entitled to a refund as follows:
1. if You have not obtained services under the Plan, You will receive a full refund of the purchase price of the Plan.
2. If You have obtained services under the Plan, You will receive a refund of the purchase price of the Plan, less the cost of services received (unless otherwise prohibited by law).
After the first 30-day period, You cannot cancel the Plan and no refund will be provided (unless otherwise prohibited by law).
Quebec Residents: In circumstances where this Plan is governed by the laws of the Province of Quebec, this section does not apply to You, and You may cancel this Plan in accordance with the laws of the Province of Quebec.
No, you are not be eligible for refund if you did not make any service request during the entire duration of the Plan.
Samsung Care+ is a premium value-added service that is tied to the IMEI number of your registered Samsung Galaxy device. In the event you lose your registered Samsung Galaxy device, we will not be able to deliver the services to your registered Samsung Galaxy device.
No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ for your new eligible Samsung Galaxy device.
No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. You can only use the Samsung Concierge service for the registered Samsung Galaxy device.