How to set up and manage your Samsung account
Not only does your Samsung account give you access to exclusive apps, like SmartThings and Samsung Pay, it lets you back up, restore, and sync your data between multiple devices, like your phone and tablet. This will also help if you forget your ID or password. Some features may vary by device and country, so remember to keep your information up-to-date.
Note: Available settings and screens may vary by wireless service provider, software version, and device. When signing in to an account, you may be asked to verify your identity using two-step verification.
Your Samsung account can be set up from your phone, tablet, computer, and even your TV. Since Galaxy phones and tablets have Samsung account software built right in, you can quickly create your account when you first receive your device. If you didn't sign in while setting up your device, you can always sign in later. You can also update your account information at any time.
Note: If you experience issues with your Samsung account, please contact us. If your phone, tablet, or TV is already logged in to a Samsung account, you will need to log out of that account to create a new account. Please see the section titled "Log out or remove your Samsung account" for more information.
Set up and manage an account on your phone or tablet
Note: The email address you enter when signing up will become your Samsung account username.
Note: You can also choose to skip verification on your device if desired.
Set up and manage an account on a computer
To sign in to or create a Samsung account from a computer, you'll need to use an internet browser. Keep in mind only one Samsung account is supported per email address.
Note: The email address you enter when signing up will become your Samsung account username.
Set up and manage an account on a Samsung Smart TV
Note: To create a new account, select Create Account and follow the on-screen instructions to add your account.
Note: If you need to update your region or country, you'll have to contact Samsung Support. Keep in mind that changing your country will delete your purchase history, as well as services including Find My Mobile, Samsung account (SEMS), Call & text on other devices, Samsung Cloud, Samsung Apps (Android), Samsung Notes, Samsung Health, Samsung Pay, Samsung Payment Service, Easy Signup, Gallery, and smart assistant information.
After you sign up for a Samsung account, you will receive a verification email to help confirm your identity. Verifying your identity is important for security reasons and also because we will send you an email whenever you need to reset your password.
Note: You can sign up for multiple Samsung accounts if you have multiple email addresses. However, each account is treated separately. Even if the owner is the same person, the information on each account is managed independently.
Samsung accounts now require a mandatory two-step verification process. This means there's an extra step when logging into your account.
Note: If you cannot access your Samsung account because two-step verification isn't working, please contact Samsung Support for further assistance.
Note: If you'd like to change the associated number or email address, or if you'd like to add an additional authentication method, please see the next section for more details. You can learn even more about two-step authentication by checking out our guide.
If needed, you can change your two-step verification settings, such as the phone number the code will be sent to. The settings menu also allows you to pick an authenticator app and view backup codes as an alternative way to sign in.
- Phone or tablet: Navigate to and open Settings, and then tap your name at the top. Tap Security and privacy, and then tap Two-step verification. Enter your Samsung account's password, and then tap OK.
- From a web browser: Navigate to the Samsung Canada website. Select the profile icon in the upper right corner, select LOG IN/Sign-up, and then sign in to your account. Hover over your profile picture, and then select your name. Select Security, and then select Security. Enter your Samsung account's password, select Confirm, and then select Two-step verification.
- Phone or tablet: From the Security settings page, select Text messages. Tap the More options icon (the three vertical dots), and then tap Delete. Select the number you want to remove, and then tap Delete.
- Web browser: From the Security settings page, select Text messages. Select Delete next to the number you want to remove.
Note: Delete or the More options icon will not appear unless you have multiple numbers added.
Note: Devices will be added as trusted devices again once you go through the verification process.
If you forgot the ID to your Samsung account, you can find it on your phone, tablet, or computer.
Did you forget the password to your Samsung account or have a hard time remembering it? There are options for resetting or changing your password, so you don't have to keep guessing.
Reset your password
Note: If you still have difficulty resetting your password, please contact us for help.
Change your existing password
You can log out of your Samsung account on a computer by using the website, but logging out on a phone or tablet is a little different. To "log out" on a phone or tablet, you actually have to remove the account. Doing so may disable some features, but you can always add the account back later if you like.
Note: If you want to permanently delete your Samsung account, please refer to the next section.
Log out on a phone or tablet
Log out on a PC or Mac
Note: If you remove your Samsung account from your device, your synced data will be deleted from the device and new data will no longer be synced. All the data stored on your device that hasn't been synced with Samsung Cloud will remain on the device.
Deleting your Samsung account will also delete your Samsung purchase history, content subscriptions, content uploads, and personal profile information. This information cannot be recovered, so be certain you want to delete your account before you continue.
Note: If you are unable to delete your account, you may have unresolved payment issues. Contact our Service Centre for further assistance.
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