How to register a Samsung product with your Samsung account

When registering a product to your Samsung account, you will need to enter information about your device. Some mobile devices (like phones or LTE tablets) require you to enter an IMEI number, while appliances and other devices require a serial number and model number. However, keep in mind that if you can sign in to your Samsung account on the device, it will automatically register it to your Samsung account.

To get all of your Samsung account’s benefits, you will need to register your devices to the account. If you have a Galaxy phone, Galaxy tablet, or Samsung TV, the device should be automatically registered the first time you log into your Samsung account on the device. On the other hand, if you have a home appliance or other device you will need to manually register it via the Samsung website or the Samsung Members app (see next section). It is also a good idea to add your Samsung account to your child's products, and register them as well.

Alternatively, you can use the Samsung Members app to register your products! The app lets you conveniently scan a device's QR code or barcode instead of manually entering it. You can also scan for devices over Wi-Fi if they are connected to the internet.

There are a few reasons why you may not be able to register a device to your Samsung account. For example, you will not be able to register a phone if it is unlocked, rooted, pre-production, a non-Canadian model, or purchased from a retailer not intended for Canada.

• I reset the TV but it still shows as registered: When the TV is reset, it will not be removed as a registered device. If you need to edit or update your account info or view your registered products, you can access your account online.
  
  
• Password issues: If you cannot register a device because you cannot remember your Samsung account’s password, you can easily reset it. Just navigate to the Sign In page, select Find ID or Reset password, and then follow the on-screen instructions. Navigate to the Sign In page, select Find ID or Reset password, and then follow the on-screen instructions.

• Devices do not show in account online: If a device you previously registered is not appearing in your account, this means it was not saved or it has been removed. To view your devices and see if your desired one is registered, navigate to the My Products page and scroll down the list. Sometimes it may take a while after registration for a device to appear in the list.
  
  
• IMEI is not accepted: If the website does not take your device’s IMEI number, it means the IMEI number is not valid or belongs to an international device. It is also possible that the device is already registered to a different account. If you are using a VPN that may have an IP address outside of Canada, disconnect from it.
  
  
• Samsung Members app is not working: If the Samsung Members app does not work properly or does not let you register a device, close the app and reopen it. If it is still having problems, try updating the app. If that does not work, uninstall, and then reinstall Samsung Members on your phone, and then try again. Finally, if you are still having trouble, contact Samsung Customer Support for assistance.
  
  
• Barcode scanner does not work in Samsung Members app: If the Samsung Members app is not letting you scan a barcode when registering a product, close and reopen the app. If it still does not work, try entering the code manually.
  
  
• Cannot register international device in Samsung Members: If you are trying to access Samsung Members from outside Canada, or access the phone with a Samsung account from outside Canada, you will not be able to register your device.