How to set up and manage your Samsung account

Last Update date : Nov 04. 2024
How to set up and manage your Samsung account

Not only does your Samsung account give you access to exclusive apps, like SmartThings and Samsung Pay, it lets you back up, restore, and sync your data between multiple devices, like your phone and tablet. This will also help if you forget your ID or password. Some features may vary by device and country, so remember to keep your information up-to-date.

Note: Available settings and screens may vary by wireless service provider, software version, and device. When signing in to an account, you may be asked to verify your identity using two-step verification.

Your Samsung account can be set up from your phone, tablet, computer, and even your TV. Since Galaxy phones and tablets have Samsung account software built right in, you can quickly create your account when you first receive your device. If you didn't sign in while setting up your device, you can always sign in later. You can also update your account information at any time.

Note: If you experience issues with your Samsung account, please contact us. If your phone, tablet, or TV is already logged in to a Samsung account, you will need to log out of that account to create a new account. Please see the section titled "Log out or remove your Samsung account" for more information.

Set up and manage an account on your phone or tablet

1 Navigate to and open Settings, and then tap Samsung account at the top of the screen.
2 Enter your email address or phone number if you have an existing account, or tap Find ID, Create account, or Sign in with Google.
Enter your email or phone number if you have an existing account, or tap Find ID, Create account, or Continue with Google.

Note: The email address you enter when signing up will become your Samsung account username.

3 Follow the on-screen instructions to sign in or create your account. If you're signing in to an existing account, you may be required to perform two-step verification.
4 Review the Terms and Conditions, Terms of Service, and Samsung account Privacy Notice. Tap Agree.
5 You will be prompted to enter your phone number for verification. Follow the instructions to enter your phone number.
6 Then, enter your verification code.
7 Tap Verify.

Note: You can also choose to skip verification on your device if desired.

8 You will be prompted to set up Samsung Pass; tap Get started if desired and then follow the prompts. For this example, tap Cancel.
9 Next, tap Profile info.
10 Tap the info you want to change, and then make your edits. For example, you can change your birth date or preferred nickname.
11 To confirm your identity, a verification email will also be sent to your email address to ensure that it was you that signed up. If you are having trouble with the verification email, please see the section titled "Verify your Samsung account via email".

Set up and manage an account on a computer

To sign in to or create a Samsung account from a computer, you'll need to use an internet browser. Keep in mind only one Samsung account is supported per email address.

1 Using your internet browser, navigate to the Samsung Canada website.
2 Select the profile icon in the upper right corner, and then select LOG IN/Sign-up.
3 Enter your email address if you have an existing account, or select Find ID, Create account, or Sign in with Google.
Sign in to your Samsung Account on a computer.

Note: The email address you enter when signing up will become your Samsung account username.

4 Follow the on-screen instructions to sign in or create your account.
5 Next, enter your verification code. Select Verify.
6 Review and agree to the Privacy Policy. Then, select PROCEED TO SAMSUNG.COM.
7 Select YES on the Check Preferences pop-up if desired. For this example, select LATER.
8 Once you have signed in, select your profile icon in the upper right corner. Select your name.
9 Select Manage Samsung Account to edit your account settings. Or, select Edit personal information to change information like your first and last name, phone number, language, or to add a nickname.
10 Select Save when you are finished.
11 To confirm your identity, a verification email will also be sent to your email address to ensure that it was you that signed up. If you are having trouble with the verification email, please see the section titled "Verify your Samsung account via email".

Set up and manage an account on a Samsung Smart TV

1 On your Smart TV, navigate to and select Settings, and then select General.
2 Select System Manager, and then select Samsung Account.
System Manager screen on a Samsung TV with ‘Samsung Account’ highlighted.

Note: To create a new account, select Create Account and follow the on-screen instructions to add your account.

3 Select Login, and then enter your ID and password to connect your Samsung smart TV to your Samsung account. You will be prompted to enter a verification code which will be sent to a mobile device signed into the same Samsung account.
4 To manage your account, navigate back to System Manager.
5 Select Samsung Account, and then select My Account. From here, you can edit your desired information.
6 From this screen, you can edit your Samsung account personal information, change your profile picture, add payment information, sync your Samsung account information, or delete your account.

Note: If you need to update your region or country, you'll have to contact Samsung Support. Keep in mind that changing your country will delete your purchase history, as well as services including Find My Mobile, Samsung account (SEMS), Call & text on other devices, Samsung Cloud, Samsung Apps (Android), Samsung Notes, Samsung Health, Samsung Pay, Samsung Payment Service, Easy Signup, Gallery, and smart assistant information.

After you sign up for a Samsung account, you will receive a verification email to help confirm your identity. Verifying your identity is important for security reasons and also because we will send you an email whenever you need to reset your password.

1 Navigate to and open the inbox for the email address associated with your Samsung account.
2 If you can’t find the email in your inbox, please check the Spam mail box.
3 Open the email from Samsung account and either click the Account Verification button in the email, or copy the URL and paste it into your web browser.
4 From there, please follow the on-screen instructions to finish verifying your email address.
5 If you continue to experience issues with the verification email from Samsung, please see our Email verification guide.
Email verification guide

Note: You can sign up for multiple Samsung accounts if you have multiple email addresses. However, each account is treated separately. Even if the owner is the same person, the information on each account is managed independently.

Samsung accounts now require a mandatory two-step verification process. This means there's an extra step when logging into your account.

Note: If you cannot access your Samsung account because two-step verification isn't working, please contact Samsung Support for further assistance.

1 Navigate to your Samsung account, and then enter your account credentials.
2 A security notification will be sent to the Galaxy phone that has the phone number associated with your Samsung account. If you have another Galaxy device that is signed into your Samsung account, a verification code will also be sent to that device via notification. You can register up to three phone numbers to your account.
A security notification will be sent to the Galaxy phone that has the phone number associated with your Samsung account
3 The phone notification will say "Did you just sign in to your Samsung account?" Tap the notification, and then tap Yes.
4 The phone will display a verification code. Enter this code in to the designated field, and then select Verify.
5 If the password was entered correctly, you will be signed in! If something went wrong, you can send another verification code.

Note: If you'd like to change the associated number or email address, or if you'd like to add an additional authentication method, please see the next section for more details. You can learn even more about two-step authentication by checking out our guide.

If needed, you can change your two-step verification settings, such as the phone number the code will be sent to. The settings menu also allows you to pick an authenticator app and view backup codes as an alternative way to sign in.

1 First, you'll need to navigate to the two-step verification Security settings page. You can access it from a phone, tablet, or a web browser on your computer.
  • Phone or tablet: Navigate to and open Settings, and then tap your name at the top. Tap Security and privacy, and then tap Two-step verification. Enter your Samsung account's password, and then tap OK.
Security and privacy menu on a Galaxy phone
  • From a web browser: Navigate to the Samsung Canada website. Select the profile icon in the upper right corner, select LOG IN/Sign-up, and then sign in to your account. Hover over your profile picture, and then select your name. Select Security, and then select Security. Enter your Samsung account's password, select Confirm, and then select Two-step verification.
2 Once you've reached the Security settings page, the steps are more or less the same, whether you're on a handheld device or a computer.
3 To change which phone number will receive verification codes, select Text message. Select Edit personal information. Select Add phone number, enter your desired phone number, and then select Send code.
4 A code will be sent to the phone number you just added; enter the code to verify your identity. Now whenever you need to perform two-step verification, a code will be sent to that phone number and any other digital devices registered under the same Samsung account.
5 If you have more than one number added to your account, you can delete any you are not using.
  • Phone or tablet: From the Security settings page, select Text messages. Tap the More options icon (the three vertical dots), and then tap Delete. Select the number you want to remove, and then tap Delete.
Text messages menu on a Galaxy phone
  • Web browser: From the Security settings page, select Text messages. Select Delete next to the number you want to remove.
    Note: Delete or the More options icon will not appear unless you have multiple numbers added.
6 To change which registered devices will receive a verification code, select Galaxy device notifications or Send code to your devices from the Security settings page. Select the switch(es) next to your desired device(s) to turn verification notifications on or off.
7 You can use an Authenticator app instead of regular two-step verification if you prefer. Select Authenticator app from the Security settings page, and follow the on-screen instructions to link the app.
8 As an extra precaution, you can also use backup codes to sign in to your account. Select Backup codes from the Security settings page to view your current codes. You can download the codes or request new ones if needed. Select Done when you're finished.
Security settings menu on a Galaxy phone
9 Trusted devices are devices that do not need two-step verification to sign in to your account. If you have security concerns, such as your account being compromised, you can tap Remove all or Remove all devices to delete every device that is registered as trusted.

Note: Devices will be added as trusted devices again once you go through the verification process.

If you forgot the ID to your Samsung account, you can find it on your phone, tablet, or computer.

1 Navigate to the account retrieval page on the Samsung website, enter your information, and then select Continue.
2 Enter your first name, last name, and date of birth to verify your identity. Select Continue.
Personal information data fields with Continue button below
3 Your Samsung account ID (email address) will be partially displayed.
4 Next, select Go to your Samsung account to sign in.
5 If you still have difficulty recovering your ID, please contact us for help.

Did you forget the password to your Samsung account or have a hard time remembering it? There are options for resetting or changing your password, so you don't have to keep guessing.

Reset your password

1 On a Galaxy device, there is a “Reset password” option. Select this on the Samsung Login page to make a new password.
2 If you can't find this option or if it isn't working, you can also reset your password through a browser. Navigate to the Reset password page on the Samsung website.
3 Enter the email or phone number associated with your Samsung account.
Enter the email or phone number associated with your Samsung account
4 Select Reset password. An email will be sent to your inbox; follow the instructions in the email to reset your password.

Note: If you still have difficulty resetting your password, please contact us for help.

Change your existing password

1 Navigate to your Samsung account on your Galaxy phone or tablet by opening Settings and then tapping your name at the top of the screen.
2 Tap Security and privacy, and then tap Password.
3 Enter your current password, and then enter your desired new password. Enter the new password one more time to confirm, and then tap Next.
4 You will be logged out from the Samsung account on your Galaxy device as a security precaution, and a popup message will appear. Enter the new password you just created, and then tap Sign in.
5 You may be required to go through the two-step verification process to log back into your account.

You can log out of your Samsung account on a computer by using the website, but logging out on a phone or tablet is a little different. To "log out" on a phone or tablet, you actually have to remove the account. Doing so may disable some features, but you can always add the account back later if you like.

Note: If you want to permanently delete your Samsung account, please refer to the next section.

Log out on a phone or tablet

1 To log out from a phone or tablet, navigate to and open Settings, and then tap your name at the top.
2 Swipe down to the bottom and tap Sign out.
Tap Sign out to log out on a phone or tablet
3 Tap Sign out again, enter your account password, and then tap OK.

Log out on a PC or Mac

1 To log out of your Samsung account on a computer, you'll need to use an internet browser. Navigate to the Samsung website, and then select your name in the upper right corner.
2 Select LOG OUT.
Select Log Out to log out on a PC or Mac

Note: If you remove your Samsung account from your device, your synced data will be deleted from the device and new data will no longer be synced. All the data stored on your device that hasn't been synced with Samsung Cloud will remain on the device.

Deleting your Samsung account will also delete your Samsung purchase history, content subscriptions, content uploads, and personal profile information. This information cannot be recovered, so be certain you want to delete your account before you continue.

Note: If you are unable to delete your account, you may have unresolved payment issues. Contact our Service Centre for further assistance.

1 Using your internet browser, navigate to the Samsung Canada website.
2 Select the profile icon in the upper right corner, and then select LOG IN/Sign-up.
3 Log in using your ID and password.
4 Select your profile icon in the top right corner, and then select your name.
5 Select Manage Samsung account.
6 Select Delete account. Review and agree to the precautions.
7 Select Delete, and then follow the on-screen prompts to finish deleting your account.

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