Premium Care Service

Dedicated services for your Galaxy S & Z Series Devices

Dedicated, Effortless service for your convenience

Premium Care Service offers personalized support from Samsung Galaxy S & Z Series experts, device set-up onboarding, door-to-door service, and much more.

Here is what we offer:

Dedicated Call Support
1-888-970-3653

With Premium Care Service, Galaxy S & Z Series experts are available to assist you by phone from 9 a.m. to 9 p.m. EST or 24/7 via live chat.

Device Onboarding Support

Online step-by-step device onboarding remote support or in-person device onboarding support for the latest Galaxy S and Z series devices at Samsung Experience Stores and Exclusive Service Centres.

Find our Experts

Door to Door Pickup Service

Bringing solutions to your doorstep.
Customers can enjoy free device pickup & return at their home - no matter if it's in warranty or not.

Schedule Door to Door Pick-Up

Contact Info

Online Support

There are a number of a different ways of contacting us via Live Chat, Text, Email and more.

Chat Support: 24/7

Please note: If you are unable to access chat, please Click Here

Learn more Chat with Us

Call Support

Speak to one of our dedicated team of experts.
Mon-Sun: 9 AM – 9 PM (EST)

1-800-726-7864

1-800-SAMSUNG

Call now

Face to Face Support

Service Centre Locator
to help you find nearest service centre

Click here

Sign Language Support

ASL & LSQ Sign Language Interpretation Service For Samsung Technical Support*

Learn More

Printers Support

For technical support for printers