Additional benefits. Additional peace of mind
Get continued protection for mechanical and electrical breakdowns after your 12-month manufacturers' warranty ends. Plus, all repairs or replacements will be completed with genuine Samsung parts.
If an unexpected power surge causes your appliance to fail, you're in good hands with Samsung Extended Protection coverage, we'll cover the cost of the repairs.
Get the most out of your appliance with 24/7 dedicated chat support or calling 1 800 SAMSUNG for setup help or troubleshooting assistance.
Rest assured if an unexpected breakdown causes food in your fridge to spoil. You'll be reimbursed up to $250 to help restock groceries.
If an unexpected breakdown causes damage to your clothes in your washer, we'll cover the cost up to $250 to help replace items.
When performing In-Home Service we won't just repair your TV, we'll help carefully remove and remount it on your wall.
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What is Samsung Care+ for Home Appliances and TVsWith Samsung Care+ for Home Appliances and TVs, you get more than just protection against the unexpected for your new eligible Samsung purchase. A team of experts will help you get started with your new product, show you how to get the most out of its advanced features and answer all of your questions.
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What is covered and why should I get Samsung Care+ for Home Appliances and TVs?While benefits and service options vary by product, Samsung Care+ for Home Appliances and TVs plans offer coverage above and beyond the manufacturer's warranty, including power surge protection and reimbursement benefits.
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When can I purchase Samsung Care+ for Home Appliances and TVs and when does coverage begin?Samsung Care+ for Home Appliances and TVs starts from the date of purchase of your product. The service plan excludes coverage for any loss covered by the manufacturer's warranty, but it may provide benefits in addition to those provided by the manufacturer's warranty.
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What is the length of coverage?For eligible TVs: two (2) years*
For eligible Home Appliances: two (2) years, three (3) years, or four (4) years.*
*The length of coverage includes one (1) year Samsung manufacturer’s warranty -
Is there a wait period before I can file a claim?If you purchased Samsung Care+ for Home Appliances and TVs, your coverage will begin immediately and there is no wait period.
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Am I automatically enrolled in Samsung Care+ for Home Appliances and TVs?No, you are not automatically enrolled in Samsung Care+ for Home Appliances and TVs. You can enroll in Samsung Care+ when purchasing your eligible Samsung product, online at samsung.com/ca, through the Samsung Shop App, or by visiting a Samsung Experience Store in Canada.
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Do I have to pay a deductible when I file a claim for a malfunctioning product?Samsung Care+ for Home Appliances and TVs plans don't have any deductibles or hidden fees, so you won't have to pay a deductible for an approved claim.
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How do I enroll in Samsung Care+ for Home Appliances and TVs?You can enroll your new or existing eligible Samsung product into Samsung Care+ for Home Appliances and TVs during the product purchase on samsung.com or buy the standalone plan from Samsung Care+ website.
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What should I do if my Samsung product requires service?Simply text us at WE CARE (932 273), chat with us via live chat available 24/7 or call us at 1 800 (SAMSUNG) (9am - 9pm EST). Please have original receipt of product purchase available.
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What is the cost of Samsung Care+ for Home Appliances and TVs?The cost of Samsung Care+ for Home Appliances and TVs varies by product category and term. Please add the product to your cart to see your Samsung Care+ for Home Appliances and TVs options and cost or visit https://support-ca.samsung.com/secaew/consumer/ca for pricing and eligibility.
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Does this replace my Samsung manufacturer’s warranty?No. This plan enhances the coverage already provided by Samsung. Samsung Care+ for Home Appliances and TVs includes additional coverage and perks that not only start from the date of purchase, but also extend well beyond when the manufacturers' warranties end.
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What is not covered under Samsung Care+ for Home Appliances and TVs?Any loss as a result of: abuse, negligence pre-existing conditions, rust, corrosion, theft, flood, wind, freezing and unusual atmospheric conditions, and any loss covered under a manufacturer's warranty. Please refer to your program Terms and Conditions for a complete list of exclusions.
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Is there a limit to the number of claims I can make?The total amount we will pay for all claims made on your product will not exceed the purchase amount paid for the product. If we can’t repair your product and it’s replaced or a cash settlement or gift card is issued, then your contract will be fulfilled and you will need to purchase Samsung Care+ for Home Appliances and TVs on your new replacement product.
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Can I cancel Samsung Care+ for Home Appliances and TVs?Yes. You can cancel Samsung Care+ for Home Appliances and TVs by chatting with us via live chat available 24/7 or calling us at 1 800 (SAMSUNG) (9am - 9pm EST).
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