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Slide-in Electric Range
Knob Kit

Slide-in Electric Range Knob Kit

Samsung Electronics Canada, Inc., in cooperation with the Health Canada, has announced a remedy to provide free knob locks or covers to owners of slide-in electric ranges with front-mounted knobs as part of a voluntary recall. The affected models were sold in Canada, from 2013 to 2024.

This announcement addresses potential activation of range knobs through accidental contact by people or pets, posing a fire hazard if flammable objects are left on top of the range.

The following slide-in electric range models are included in this announcement:

Affected Models:

Affected Models

NE58F9500SS/AC

NE58F9710WS/AC

NE58H9950WS/AC

NE58K9500SG/AC

NE58K9850WG/AC

NE58K9850WS/AC

NE63A8711QN/AC

NE63BB871112AC

NE63T8711SG/AC

NE63T8711SS/AC

NE63T8751SG/AC

NE63T8751SS/AC

NE58M9430SS/AC

NE58R9311SS/AC

NE58R9430SG/AC

NE63A8315SS/AC

NE63T8111SS/AC

NE63T8311SS/AC

NE63T8511SS/AC

Free Knob Kit

Samsung is providing slide-in electric range customers with a set of free knob locks or covers, depending on their model, to prevent accidental activations from occurring.

Customers may continue to use their slide-in electric ranges while awaiting their set of free knob locks or covers.

Samsung also recommends consumers follow these range-safety precautions, regardless of range type or manufacturer:

1. While not actively cooking, never place, leave, or store anything on the top of your range.

2. Keep children and pets away from range knobs.

3. Be sure to check your range knobs to ensure they are turned off after cooking.

Request Free Knob Kit

How to register your product to receive your knob kit

How to register your product to receive your knob kit

Step by step guide to transfer data wirelessly during initial device set up. Android to Galaxy

You can locate your Electric Range's serial number in one of two locations, depending on the model of your range.

Location 1: Behind the warming drawer at the bottom of the range you will see the serial number on the left of the range's frame.

Location 2: Underneath the cooktop of your range on the left side. Tip: To access your serial number easiler, please open the oven door.

 

Step by step guide to transfer data wirelessly during initial device set up. Android to Galaxy

Step by step guide to transfer data wirelessly during initial device set up. Android to Galaxy

If eligible, the portal will provide the following information:

 

Step by step guide to transfer data wirelessly during initial device set up. Android to Galaxy

Step by step guide to transfer data wirelessly during initial device set up. Android to Galaxy

Step by step guide to transfer data wirelessly during initial device set up. Android to Galaxy

Frequently Asked Questions

Frequently Asked Questions

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