No soundbar audio when using eARC on my Samsung TV
If you are having issues connecting to the eARC format, or if you are not receiving any sound when using eARC, there are a few things you can check. For example, make sure you are using an eARC-compatible HDMI cable, such as an HEAC or HEC cable.
Note: The information provided applies to TVs and soundbars sold in Canada. Available screens and settings may vary for TVs and soundbars sold in other countries.
To begin troubleshooting, it is easiest to start from scratch. Disconnect all HDMI devices and turn on only the TV and soundbar. After the issue is resolved, you can reconnect and turn on any other devices.
Note: The information provided applies to TVs and soundbars sold in Canada. Available screens and settings may vary for TVs and soundbars sold in other countries.
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