What can you do when The Freestyle does not find or connect to your Wi-Fi network

Turn on The Freestyle, press, and hold Home until the quick settings menu appears at the bottom of the screen. Select All Settings, and then select Connection. Select Network, and then select Open Network Settings. Your Wi-Fi network should appear on the list of available networks if it is available or not hidden.

If your network is hidden, you can still try connecting to it by entering the network’s name, instead of selecting it from the list. Scroll to the end of the list of networks, and select Add Network.

If you are unable to connect to the hidden network, unhide the network so it is easier to troubleshoot the issue and connect to the network. After connecting, you may hide it again.

Using a phone, connect to your home's network. Then, hold the phone next to The Freestyle and check the signal strength. If it is only one or two bars (or does not appear on the phone either), the signal may be too weak for The Freestyle to connect to.

To fix this, move the router and The Freestyle closer to each other, or use something to increase the router's signal strength, like a repeater.

The more things you have connected to your Wi-Fi network, the weaker the signal will be. For example, if you have two tablets, three phones, an appliance, and an Xbox system, the signal could be very weak. Disconnect all other Wi-Fi devices from the network and then try to connect to The Freestyle.

If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle. You should upgrade your router or connect fewer devices.

In some cases, it may also mean that your internet's bandwidth is not high enough to support the amount of devices you are trying to use simultaneously. Contact your ISP to inquire about increasing your bandwidth, or use fewer devices simultaneously.

Step 1 - Unplug every network-related device (such as router, modem, etc.), and The Freestyle.

Step 2 - Beginning at the wall where the internet signal comes from, plug in the first device and allow it to finish booting up.

Step 3 - Creating a path between the internet signal and The Freestyle, plug in the next device in the path and allow it to finish booting up. Repeat until all devices in the path are powered back on, including The Freestyle.

Step 4 - Try connecting to the network again.

If a mobile device with hotspot functionality is available, have it create a network and check if The Freestyle detects it.

If The Freestyle still cannot detect any networks at all after you have tried the previous steps, visit our Service Centre to request service.

Turn on The Freestyle, press, and hold Home until the quick settings menu appears at the bottom of the screen. Select All Settings, and then select Connection. Select Network, and then select Open Network Settings. Your Wi-Fi network should appear on the list of available networks if it is available or not hidden.

Press and hold Home until the quick settings menu appears at the bottom of the screen. Select All Settings, and then select Connection. Select Network, then select Network Status, and run the test. If any error messages appear, they will tell you the best way to resolve the connection. This test may also indicate that you should move to the next section if you still have issues.

Incorrect password

An incorrect password is the most common reason why Wi-Fi connections fail. The following tips will help you always enter the correct password:

• Use the Show password setting. Even if you have the right password, you may have accidentally hit an extra or incorrect character.

MAC address has failed

If this error occurs, perform a factory reset on The Freestyle. Press and hold Home until the quick settings menu appears at the bottom of the screen. Select All Settings and then select General & Privacy. Select Reset and then enter your PIN (the default one is 0000).

Press and hold Home until the quick settings menu appears at the bottom of the screen. Select All Settings, and then select Support. Select Device Care, select Self Diagnosis and then select Smart Hub Connection Test. The test will begin.

In most cases, the default settings for home networks are fine. However, if the network settings have been adjusted, confirm that they are not blocking The Freestyle from connecting.

If you need help adjusting these settings, contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

In the Wi-Fi menu, check how many bars the network has. If it is only one or two bars, the signal may be too weak for The Freestyle to effectively connect to the internet

If the router is far from The Freestyle or if there are obstacles in the way, it is possible for the signal to be strong enough to detect but not strong enough to maintain a stable connection. To fix this, move the router and The Freestyle closer to each other, or use something to increase the router's signal strength, like a repeater.

Do not forget to check if your internet is working on other devices. If none of the other devices on your network can access the internet either, contact your internet service provider about the service interruption.

Step 1 - Unplug every network-related device (such as router, modem, etc.), and The Freestyle.

Step 2 - Beginning at the wall where the internet signal comes from, plug in the first device and allow it to finish booting up.

Step 3 - Creating a path between the internet signal and The Freestyle, plug in the next device in the path and allow it to finish booting up. Repeat until all devices in the path are powered back on, including The Freestyle.

Step 4 - Try connecting to the network again.

Try disconnecting all other Wi-Fi devices from the network and then try to connect to The Freestyle. The more things you have connected to your Wi-Fi network, the weaker the signal will be. For example, if you have two tablets, three phones, an appliance, and an Xbox system, the signal could be very weak.

If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle. You should upgrade your router or connect fewer devices.

In some cases, it may also mean that your internet's bandwidth is not high enough to support the amount of devices you are trying to use simultaneously. Contact your ISP to inquire about increasing your bandwidth, or use fewer devices simultaneously.

To set a manual DNS server, please perform the following:

Step 1 - Navigate to and select Settings, then select All Settings, and then select Connection.

Step 2 - Select Network, then select Network Status, and then select IP Settings.

Step 3 - Navigate to and select DNS Setting, and then select Enter Manually.

Step 4 - Navigate to and select DNS Server.

Step 5 - Enter 8.8.8.8 and then try connecting again.

If a mobile device with hotspot functionality is available, have it create a network and try to connect The Freestyle to the hotspot. If any other networks are available, they can be tried as well.

You can either continue using the network that works, or adjust the network that does not. For assistance configuring the faulty network, contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

Press and hold Home until the quick settings menu appears at the bottom of the screen. Select All Settings, then select General & Privacy, and then select Reset.

Enter your PIN (the default one is 0000). After the reset, try connecting again.

If the issue continues after completing these steps, we recommend contacting your ISP or the manufacturer of your router for further assistance. If they help you determine that The Freestyle is the source of the issue, visit our Service Centre to request service.

Check other devices connected to your Wi-Fi (like phones, tablets, video game consoles, computers, laptops, and other networked appliances) to see if they also have a bad internet connection.

You can also try disconnecting all the other devices on your network. If this causes the performance on The Freestyle to improve, it may mean:

• You have more connected devices than your router can handle, and you should upgrade your router or connect fewer devices.

To forget the network, press, and hold Home until the quick settings menu appears at the bottom of the screen. Select All Settings, and then Connection. Select Network, then select Open Network Settings, and then select Wireless. Scroll down to the very bottom of the list and then select Manage Saved Networks.

Select the network you want to forget, and then select Delete. The network will be forgotten. You can then reconnect to it from the Wireless network page.

In the Wi-Fi menu, check how many bars the network has. If it is only one or two bars, the signal may be too weak for The Freestyle to effectively connect to the internet.

If The Freestyle is far away from the router or if there are obstacles in the way, it is possible that the signal is strong enough to connect to but not strong enough to maintain a stable connection. In this case, The Freestyle may have a bad connection to the internet. You can move the router and The Freestyle closer to each other, or use a device to increase the router's signal strength, like a repeater.

In most cases, the default settings for home networks are fine. However, if The Freestyle had a good connection but the connection became faulty immediately after changing the router’s settings, then the change is likely the cause of the issue. You may need to revert the settings.

If you have a phone with hotspot capabilities, have it create a network and try to connect The Freestyle to the hotspot. Please note that additional data charges may apply if you use mobile data. If any other networks are available, they can be tried as well.

If The Freestyle can connect to any other network, service is not required, and the issue is with the original network. If possible, it may help to compare the settings between the network that works and the network that does not to determine the cause of the issue.

You can either continue using the network that works, or adjust the network that does not. For assistance configuring the faulty network, contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

Step 1 - Unplug every network-related device (such as router, modem, etc.), and The Freestyle.

Step 2 - Beginning at the wall where the internet signal comes from, plug in the first device and allow it to finish booting up.

Step 3 - Creating a path between the internet signal and The Freestyle, plug in the next device in the path and allow it to finish booting up. Repeat until all devices in the path are powered back on, including The Freestyle.

Step 4 - Try connecting to the network again.

Press and hold Home until the quick settings menu appears at the bottom of the screen. Select All Settings, then select General & Privacy, and then select Reset.

Enter your PIN (the default one is 0000). After the reset, try connecting again.

If the issue continues after following the steps above, we recommend contacting your ISP or the manufacturer of your router for further assistance. The Freestyle does not need service.