How to verify network status on your Samsung TV

Last Update date : Aug 02. 2024
Screenshot of a Samsung TV's network status screen displaying an issue.

In today's interconnected world, ensuring your Samsung TV is properly connected to your home network is crucial for accessing a wide range of smart features and online content. Whether you're setting up your TV for the first time or troubleshooting connectivity issues, knowing how to check the network status can save you time and frustration. This guide will walk you through the simple steps to view your Samsung TV's current network connection details, including IP and DNS settings.

Note: The information provided applies to Samsung TVs sold in Canada. Settings and options may vary for models available in other countries.

Keeping your Samsung TV connected ensures you can enjoy all its features. Checking the network status is straightforward; simply follow these steps to verify your TV’s connectivity:

1 Using your remote control, navigate to the Settings menu and then select All Settings.
2 Navigate to Connection, and then select Network.
Screenshot of the 'Connection' menu on a Samsung TV, showing the option 'Network' highlighted.
3 Select Network Status.
Screenshot of the 'Network' menu on a Samsung TV, with 'Network Status' highlighted as the selected option.
4 You will see your current network status displayed. The following options will be available:
Screenshot displaying the 'Network Status' screen on a Samsung TV, showing a successful internet connection with options for 'Disconnect', 'IP Settings', 'Retry', and 'Close'.
  • Disconnect: Disconnect your TV from the current network to stop all internet activity.
  • IP Settings: Access and modify IP and DNS settings to troubleshoot connectivity issues or configure advanced network preferences.
  • Retry: Attempt to reconnect to the network if the initial connection fails or if the connection has been lost.
  • Close: Exit the Network Status menu and return to the previous screen.

Troubleshoot through network status

On the Network Status screen, you can view the connection status of your TV, router, and the internet. Blue dots indicate a successful connection, while a red 'X' signals a lack of connection.

 

Case 1: TV and router connectivity Issues

If the connection between your TV and router is problematic, you will see a red 'X' between the images of the TV and router on the screen. Check the following:

  • Check connections: Ensure all cables connected to the router are secure.
  • Restart the router: Unplug the router's power, wait about one minute, then reconnect. This can resolve many connectivity issues.
  • Test with another device: Check if another device on the same network can connect to the internet. If it can, the issue likely lies with the TV; if not, the problem is with the router.

 

Case 2: Internet service issues

If your router is connected to the TV but not to the internet, you will see a red 'X' between the router and the globe icon representing the internet.

  • Service provider issues: This typically indicates a problem with your internet service provider. Often, these are temporary outages. A bit of patience is usually all that's needed while your provider resolves the issue.

If you encounter persistent connectivity issues or need to change network configurations, resetting your Samsung TV's network settings can be a helpful step. This process restores the network settings to their original factory defaults, allowing you to set them up anew.

1 Using your remote control, navigate to the Settings menu and then select All Settings.
2 Navigate to Connection, and then select Network.
Screenshot of the Connection menu on a Samsung TV, displaying options for Network, Bluetooth, and other device settings.
3 Navigate to and select Reset Network.
Screenshot showing the 'Network' menu on a Samsung TV with options for Network Status, Open Network Settings, Reset Network, and Expert Settings.
4 When prompted, select Reset to confirm your decision.
Screenshot showing a confirmation dialog on a Samsung TV’s Network menu, with options to 'Reset' network settings or 'Cancel'.
5 After the reset, the network settings have been cleared. From this screen, select Open Network Settings to reconfigure your network connection according to your preferred setup method.
Screenshot displaying a message on a Samsung TV's Network menu after resetting network settings, with options to select 'Network Settings' or 'Close.

Note: If you need detailed guidance on setting up your internet connection, refer to the previous sections above on connecting your Samsung TV to the internet using either a wired or wireless method.

Setting up your TV to connect via a wireless network offers convenience and flexibility. Let's walk through how to enable Wi-Fi on your Samsung TV to access a world of online content without the wires.

1 Using your remote control, navigate to the Settings menu and then select All Settings.
2 Navigate to Connection, and then select Network.
Screenshot of the Connection menu on a Samsung TV, displaying options for Network, Bluetooth, and other device settings.
3 Navigate to and select Open Network Settings.
Screenshot showing the 'Network' menu on a Samsung TV with options for Network Status, Open Network Settings, Reset Network, and Expert Settings.
4 Select Wireless.
Screenshot of the 'Network Type' menu on a Samsung TV, displaying options to select 'Wireless' or 'Wired' for internet connection.
5 Choose the name of your Wi-Fi network from the list of available networks.
Screenshot of the 'Wireless Connection' menu on a Samsung TV, displaying a list of available Wi-Fi networks.
6 If prompted, use the on-screen keyboard to enter your network password, then select Go to connect.
Screenshot of the wireless connection setup on a Samsung TV, displaying the password entry screen with an on-screen keyboard.
7 Select OK to acknowledge the successful connection.
Screenshot showing the success message on a Samsung TV's wireless connection screen, indicating the TV is connected to the Internet, with an 'OK' button to proceed.
8 Your Samsung TV is now connected to the internet, ready for you to enjoy streaming and online content.

For optimal stability and speed, connecting your TV through a wired network is the way to go. Follow these steps to connect your Samsung TV using an Ethernet cable.

1 Insert one end of an Ethernet cable into the LAN port on your TV’s One Connect Box or directly into the back of the Samsung TV. Then, connect the other end to an available LAN port on your router or modem.
2 Using your remote control, navigate to the Settings menu and then select All Settings.
3 Navigate to Connection, and then select Network.
Screenshot of the Connection menu on a Samsung TV, displaying options for Network, Bluetooth, and other device settings.
4 Navigate to and select Open Network Settings.
Screenshot showing the 'Network' menu on a Samsung TV with options for Network Status, Open Network Settings, Reset Network, and Expert Settings.
5 Select Wired.
Screenshot of the 'Network Type' selection screen on a Samsung TV, displaying options to choose between 'Wireless' and 'Wired' connection types, with the 'Wired' option highlighted.
6 The TV will automatically detect the wired connection. Select OK to acknowledge the successful connection.

Note: If there is an issue, such as the cable not being connected, you will be prompted to check the connection.

Understanding how to locate the MAC address of your Samsung TV can be crucial for network security and connectivity troubleshooting.

1 Using your remote control, navigate to the Settings menu and then select All Settings.
2 Navigate to Support, and then select About This TV.
Screenshot of a Samsung TV’s 'Support' menu highlighting various options, with 'About This TV' selected at the bottom.
3 Various product information (Model Code, Serial Number, Software Version, etc.) related to your TV will be displayed on the screen. You may need to scroll down to find the MAC address.
Screenshot of the 'About This TV' screen on a Samsung TV, showing various product details including Model Code, Software Version, and both Wired and Wireless MAC Addresses.

Note: The MAC address is crucial for network device identification and troubleshooting. It may be requested by our support team while diagnosing issues with your Samsung TV.

Understanding how to check the network status on your Samsung TVs from 2021 is essential for maintaining a stable internet connection.

1 Press the Home button on your TV's remote to open the Smart Hub. Then, use the directional pad of the remote to select Settings.
2 Select General, then Network.
Screenshot showing the 'Network' option highlighted under the 'General' menu on a Samsung TV's interface.
3 Select Network Status.
Screenshot displaying the 'Network Status' option selected in the 'Network' menu on a Samsung TV.
4 You will see your current network status displayed. Available options will include:
Screenshot of the 'Network Status' screen on a Samsung TV, showing connectivity status with options for 'Disconnect', 'IP Settings', 'Retry', and 'Close'.
  • Disconnect: Disconnect your TV from the current network to stop all internet activity.
  • IP Settings: Access and modify IP and DNS settings to troubleshoot connectivity issues or configure advanced network preferences.
  • Retry: Attempt to reconnect to the network if the initial connection fails or if the connection has been lost.
  • Close: Exit the Network Status menu and return to the previous screen.

Troubleshoot through network status

On the Network Status screen, you can view the connection status of your TV, router, and the internet. Blue dots indicate a successful connection, while a red 'X' signals a lack of connection.

 

Case 1: TV and router connectivity Issues

If the connection between your TV and router is problematic, you will see a red 'X' between the images of the TV and router on the screen. Check the following:

  • Check connections: Ensure all cables connected to the router are secure.
  • Restart the router: Unplug the router's power, wait about one minute, then reconnect. This can resolve many connectivity issues.
  • Test with another device: Check if another device on the same network can connect to the internet. If it can, the issue likely lies with the TV; if not, the problem is with the router.

 

Case 2: Internet service issues

If your router is connected to the TV but not to the internet, you will see a red 'X' between the router and the globe icon representing the internet.

  • Service provider issues: This typically indicates a problem with your internet service provider. Often, these are temporary outages. A bit of patience is usually all that's needed while your provider resolves the issue.

If you're facing ongoing network issues or need to update your network setup, resetting the network settings of your Samsung TV might be necessary. This action reverts the network settings back to their factory defaults, providing a clean slate for you to reconfigure your connectivity options.

1 Press the Home button on your TV's remote to open the Smart Hub. Then, use the directional pad of the remote to select Settings.
2 Select General, then Network.
3 Select Reset Network.
Screenshot showing the 'Network' menu on an old Samsung TV with options for Network Status, Open Network Settings, Reset Network, and Expert Settings.
4 Select Reset to confirm and initiate the reset of your network settings.
Screenshot showing a confirmation dialog on an old Samsung TV’s Network menu, with options to 'Reset' network settings or 'Cancel'.
5 After the reset, your network settings will be cleared. Reconnect your TV to the internet using your preferred method.

Note: If you need detailed guidance on setting up your internet connection, refer to the previous sections above on connecting your Samsung TV to the internet using either a wired or wireless method.

Connecting to Wi-Fi is the easiest and most seamless way to access the internet on your TV. Make sure you have your wireless network name and password before trying to connect.

1 Press the Home button on your TV's remote to open the Smart Hub. Then, use the directional pad of the remote to select Settings.
2 Select General, then Network.
3 Select Open Network Settings.
4 Select Wireless.
Screenshot of the 'Network Type' menu on an old Samsung TV, displaying options to select 'Wireless' or 'Wired' for internet connection.
5 Select the name of your Wi-Fi network.
Screenshot of the 'Wireless Connection' menu on an old Samsung TV, displaying a list of available Wi-Fi networks.

Note: Older Samsung TVs only support 2.4 GHz networks. They will not detect 5 GHz networks. If your Wi-Fi network does not appear on the list, ensure your router is configured to broadcast the 2.4 GHz band.

6 If prompted, use the on-screen keyboard to enter your network password, then select Go to connect.
7 Select OK to confirm the successful connection.
Screenshot showing the success message on an old Samsung TV's wireless connection screen, indicating the TV is connected to the Internet, with an 'OK' button to proceed.
8 Your Samsung TV is now online, allowing you to enjoy a variety of streaming services and online content.

Wired connections offer the most stable and reliable internet experience, especially important for older model TVs that might not support the latest wireless standards.

1 Attach one end of an Ethernet cable to the LAN port on the One Connect Box or the back of your Samsung TV, and connect the other end to your router or modem.
2 Press the Home button on your TV's remote to open the Smart Hub. Then, use the directional pad of the remote to select Settings.
3 Select General, then Network.
4 Select Open Network Settings.
5 Select Wired.
Screenshot of the 'Network Type' selection screen on an old Samsung TV, displaying options to choose between 'Wireless' and 'Wired' connection types, with the 'Wired' option highlighted.
6 Your TV will automatically detect the wired connection. Confirm the connection by selecting OK. This completes the setup, and your TV is now connected to the internet.
Screenshot showing the success message on an old Samsung TV's wired connection screen, indicating the TV is connected to the Internet, with an 'OK' button to proceed.

Note: If there is an issue, such as the cable not being connected, you will be prompted to check the connection.

Locating the MAC address on your Samsung TV is essential for managing network permissions and troubleshooting connectivity issues.

1 Press the Home button on your TV's remote to open the Smart Hub.
2 Use the directional pad of the remote to select Settings.
3 Select Support, then About This TV.
Screenshot of an old Samsung TV’s 'Support' menu highlighting various options, with 'About This TV' selected at the bottom.

Note: On some TVs, you may need to select Contact Samsung instead of About This TV.

4 Various product information, including Model Code, Serial Number, Software Version, etc., will be displayed. Scroll down as needed to locate the MAC address.

Note: The MAC address is crucial for network device identification and troubleshooting. It may be requested by our support team while diagnosing issues with your Samsung TV.

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