If you require service support for your Samsung TV and AV products, we will arrange a convenient and safe pick-up service solution at your home. Our technical experts will assist in diagnosing your TV and AV products through Samsung Remote Service and then setup service accordingly.
To schedule a Door to Door Repair Pick-Up Service at your home, please contact us via Chat with us or text WECARE (932273) to arrange pick-up.
This service is available for both in & Out-of-Warranty customers.
* Please note that in some areas this service is not available. If you are in the non-serviceable area, please contact us to assist you with the most appropriate repair solution.
Convenient Pick-up & Delivery
Contact us and arrange safe and convenient device pick-up at your home.
Quick Turnaround Time
Approx. 3 day repair turnaround.
Sanitization & Contactless Delivery
Complimentary Sanitization.
Models
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2020 Models
Type Series Size Model Waranty Terms Service Type QLED 8K Q950TS 85" QN85Q950TSFXZC 1 Year In Home QLED 8K Q900TS 85" QN85Q900TSFXZC 1 Year In Home QLED 8K Q900TS 75" QN75Q900TSFXZC 1 Year In Home QLED 8K Q900TS 65" QN75Q900TSFXZC 1 Year In Home QLED 8K Q800T 82" QN82Q800TAFXZC 1 Year In Home QLED 8K Q800T 75" QN75Q800TAFXZC 1 Year In Home QLED 8K Q800T 65" QN65Q800TAFXZC 1 Year In Home QLED 4K Q90T 85" QN85Q90TAFXZC 1 Year In Home QLED 4K Q90T 75" QN75Q90TAFXZC 1 Year In Home QLED 4K Q90T 65" QN65Q90TAFXZC 1 Year In Home QLED 4K Q90T 55" QN55Q90TAFXZC 1 Year In Home QLED 4K Q80T 85" QN85Q80TAFXZC 1 Year In Home QLED 4K Q80T 75" QN75Q80TAFXZC 1 Year In Home QLED 4K Q80T 65" QN65Q80TAFXZC 1 Year In Home QLED 4K Q80T 55" QN55Q80TAFXZC 1 Year In Home QLED 4K Q80T 49" QN49Q80TAFXZC 1 Year In Home QLED 4K Q8DT 85" QN85Q8DTAFXZC 1 Year In Home QLED 4K Q8DT 75" QN75Q8DTAFXZC 1 Year In Home QLED 4K Q8DT 65" QN65Q8DTAFXZC 1 Year In Home QLED 4K Q8DT 55" QN55Q8DTAFXZC 1 Year In Home QLED 4K Q8DT 49" QN49Q8DTAFXZC 1 Year In Home QLED 4K Q70T 85" QN85Q70TAFXZC 1 Year In Home QLED 4K Q70T 82" QN82Q70TAFXZC 1 Year In Home QLED 4K Q70T 75" QN75Q70TAFXZC 1 Year In Home QLED 4K Q70T 65" QN65Q70TAFXZC 1 Year In Home QLED 4K Q70T 55" QN55Q70TAFXZC 1 Year In Home QLED 4K Q7DT 85" QN85Q7DTAFXZC 1 Year In Home QLED 4K Q7DT 75" QN75Q7DTAFXZC 1 Year In Home QLED 4K Q7DT 65" QN65Q7DTAFXZC 1 Year In Home QLED 4K Q7DT 55" QN55Q7DTAFXZC 1 Year In Home QLED 4K Q7DT 85" QN85Q60TAFXZC 1 Year In Home QLED 4K Q7DT 75" QN75Q60TAFXZC 1 Year In Home QLED 4K Q7DT 65" QN65Q60TAFXZC 1 Year In Home QLED 4K Q7DT 58" QN58Q60TAFXZC 1 Year In Home QLED 4K Q7DT 55" QN55Q60TAFXZC 1 Year In Home QLED 4K Q7DT 50" QN50Q60TAFXZC 1 Year In Home QLED 4K Q7DT 43" QN43Q60TAFXZC 1 Year Carry In QLED 4K Q6DT 85" QN85Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 82" QN82Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 75" QN75Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 70" QN70Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 65" QN65Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 58" QN58Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 55" QN55Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 50" QN50Q6DTAFXZC 1 Year In Home QLED 4K Q6DT 43" QN43Q6DTAFXZC 1 Year Carry In Crystal UHD RU9000 82" UN82RU9000FXZC 1 Year In Home Crystal UHD RU9000 75" UN75RU9000FXZC 1 Year In Home Crystal UHD RU9000 65" UN65RU9000FXZC 1 Year In Home Crystal UHD TU8500 65" UN65TU8500FXZC 1 Year In Home Crystal UHD TU8500 55" UN55TU8500FXZC 1 Year In Home Crystal UHD TU8000 85" UN85TU8000FXZC 1 Year In Home Crystal UHD TU8000 75" UN75TU8000FXZC 1 Year In Home Crystal UHD TU8000 65" UN65TU8000FXZC 1 Year In Home Crystal UHD TU8000 55" UN55TU8000FXZC 1 Year In Home Crystal UHD TU8000 50" UN50TU8000FXZC 1 Year In Home Crystal UHD TU8000 43" UN43TU8000FXZC 1 Year Carry In Crystal UHD TU7000 75" UN75TU7000FXZC 1 Year In Home Crystal UHD TU7000 70" UN70TU7000FXZC 1 Year In Home Crystal UHD TU7000 65" UN65TU7000FXZC 1 Year In Home Crystal UHD TU7000 58" UN58TU7000FXZC 1 Year In Home Crystal UHD TU7000 55" UN55TU7000FXZC 1 Year In Home Crystal UHD TU7000 50" UN50TU7000FXZC 1 Year In Home Crystal UHD TU7000 43" UN43TU7000FXZC 1 Year Carry In UHD TU7050 58" UN58TU7050FXZC 1 Year In Home UHD TU7050 50" UN50TU7050FXZC 1 Year In Home UHD TU7050 43" UN43TU7050FXZC 1 Year Carry In UHD TU6900 70" UN70TU6900FXZC 1 Year In Home UHD TU6900 65" UN65TU6900FXZC 1 Year In Home The Serif LS01T 55" QN55LS01TAFXZC 1 Year In Home The Serif LS01T 43" QN43LS01TAFXZC 1 Year In Home The Frame LS03T 75" QN75LS03TAFXZC 1 Year In Home The Frame LS03T 65" QN65LS03TAFXZC 1 Year In Home The Frame LS03T 55" QN55LS03TAFXZC 1 Year In Home The Frame LS03T 50" QN50LS03TAFXZC 1 Year In Home The Frame LS03T 43" QN43LS03TAFXZC 1 Year In Home The Frame LS03T 32" QN32LS03TBFXZC 1 Year Carry In The Terrace
Outdoor TVLST7T 75" QN75LST7TAFXZC 1 Year In Home The Terrace
Outdoor TVLST7T 65" QN65LST7TAFXZC 1 Year In Home The Terrace
Outdoor TVLST7T 55" QN55LST7TAFXZC 1 Year In Home F/HD F/HD 43" UN43N5300AFXZC 1 Year Carry In F/HD F/HD 32" UN32N5300AFXZC 1 Year Carry In F/HD F/HD 40 UN40N5200AFXZC 1 Year Carry In F/HD F/HD 32 UN32M4500BFXZC 1 Year Carry In 0 +INFO ? Cargando...
2021 Models
| Type | Series | Size | Model | Waranty Terms | Service Type |
|---|---|---|---|---|---|
| QLED 8K | QN900A | 85" | QN85QN900AFXZC | 1 Year | In Home |
| QLED 8K | QN900A | 75" | QN75QN900AFXZC | 1 Year | In Home |
| QLED 8K | QN900A | 65" | QN65QN900AFXZC | 1 Year | In Home |
| QLED 8K | QN800A | 85" | QN85QN800AFXZC | 1 Year | In Home |
| QLED 8K | QN800A | 75" | QN75QN800AFXZC | 1 Year | In Home |
| QLED 8K | QN800A | 65" | QN65QN800AFXZC | 1 Year | In Home |
| QLED 4K | QN90A | 85" | QN85QN90AAFXZC | 1 Year | In Home |
| QLED 4K | QN90A | 75" | QN75QN90AAFXZC | 1 Year | In Home |
| QLED 4K | QN90A | 65" | QN65QN90AAFXZC | 1 Year | In Home |
| QLED 4K | QN90A | 55" | QN55QN90AAFXZC | 1 Year | In Home |
| QLED 4K | QN90A | 50" | QN50QN90AAFXZC | 1 Year | In Home |
| QLED 4K | QN85A | 85" | QN85QN85AAFXZC | 1 Year | In Home |
| QLED 4K | QN85A | 75" | QN75QN85AAFXZC | 1 Year | In Home |
| QLED 4K | QN85A | 65" | QN65QN85AAFXZC | 1 Year | In Home |
| QLED 4K | QN85A | 55" | QN55QN85AAFXZC | 1 Year | In Home |
| QLED 4K | QN88A | 85" | QN85QN88AAFXZC | 1 Year | In Home |
| QLED 4K | QN88A | 75" | QN75QN88AAFXZC | 1 Year | In Home |
| QLED 4K | QN88A | 65" | QN65QN88AAFXZC | 1 Year | In Home |
| QLED 4K | QN88A | 55" | QN55QN88AAFXZC | 1 Year | In Home |
| QLED 4K | Q80A | 85" | QN85Q80AAFXZC | 1 Year | In Home |
| QLED 4K | Q80A | 75" | QN75Q80AAFXZC | 1 Year | In Home |
| QLED 4K | Q80A | 65" | QN65Q80AAFXZC | 1 Year | In Home |
| QLED 4K | Q80A | 55" | QN55Q80AAFXZC | 1 Year | In Home |
| QLED 4K | Q82A | 85" | QN85Q82AAFXZC | 1 Year | In Home |
| QLED 4K | Q82A | 75" | QN75Q82AAFXZC | 1 Year | In Home |
| QLED 4K | Q82A | 65" | QN65Q82AAFXZC | 1 Year | In Home |
| QLED 4K | Q82A | 55" | QN55Q82AAFXZC | 1 Year | In Home |
| QLED 4K | Q70A | 85" | QN85Q70AAFXZC | 1 Year | In Home |
| QLED 4K | Q70A | 75" | QN75Q70AAFXZC | 1 Year | In Home |
| QLED 4K | Q70A | 65" | QN65Q70AAFXZC | 1 Year | In Home |
| QLED 4K | Q70A | 55" | QN55Q70AAFXZC | 1 Year | In Home |
| QLED 4K | Q72A | 85" | QN85Q72AAFXZC | 1 Year | In Home |
| QLED 4K | Q72A | 75" | QN75Q72AAFXZC | 1 Year | In Home |
| QLED 4K | Q72A | 65" | QN65Q72AAFXZC | 1 Year | In Home |
| QLED 4K | Q72A | 55" | QN55Q72AAFXZC | 1 Year | In Home |
| QLED 4K | Q60A | 85" | QN85Q60AAFXZC | 1 Year | In Home |
| QLED 4K | Q60A | 75" | QN75Q60AAFXZC | 1 Year | In Home |
| QLED 4K | Q60A | 70" | QN70Q60AAFXZC | 1 Year | In Home |
| QLED 4K | Q60A | 65" | QN65Q60AAFXZC | 1 Year | In Home |
| QLED 4K | Q60A | 60" | QN60Q60AAFXZC | 1 Year | In Home |
| QLED 4K | Q60A | 55" | QN55Q60AAFXZC | 1 Year | In Home |
| QLED 4K | Q60A | 50" | QN50Q60AAFXZC | 1 Year | In Home |
| QLED 4K | Q60A | 43" | QN43Q60AAFXZC | 1 Year | Carry In |
| QLED 4K | Q60A | 32" | QN32Q60AAFXZC | 1 Year | Carry In |
| QLED 4K | Q62A | 85" | QN85Q62AAFXZC | 1 Year | In Home |
| QLED 4K | Q62A | 75" | QN75Q62AAFXZC | 1 Year | In Home |
| QLED 4K | Q62A | 70" | QN70Q62AAFXZC | 1 Year | In Home |
| QLED 4K | Q62A | 65" | QN65Q62AAFXZC | 1 Year | In Home |
| QLED 4K | Q62A | 60" | QN60Q62AAFXZC | 1 Year | In Home |
| QLED 4K | Q62A | 55" | QN55Q62AAFXZC | 1 Year | In Home |
| QLED 4K | Q62A | 50" | QN50Q62AAFXZC | 1 Year | In Home |
| QLED 4K | Q62A | 43" | QN43Q62AAFXZC | 1 Year | Carry In |
| QLED 4K | Q62A | 32" | QN32Q62AAFXZC | 1 Year | Carry In |
| QLED 4K | Q50A | 32" | QN32Q50AAFXZC | 1 Year | Carry In |
| Crystal UHD | AU8000 | 85" | UN85AU8000FXZC | 1 Year | In Home |
| Crystal UHD | AU8000 | 75" | UN75AU8000FXZC | 1 Year | In Home |
| Crystal UHD | AU8000 | 65" | UN65AU8000FXZC | 1 Year | In Home |
| Crystal UHD | AU8000 | 55" | UN55AU8000FXZC | 1 Year | In Home |
| Crystal UHD | AU8000 | 50" | UN50AU8000FXZC | 1 Year | In Home |
| Crystal UHD | AU8000 | 43" | UN43AU8000FXZC | 1 Year | Carry In |
| Crystal UHD | AU8200 | 75" | UN75AU8200FXZC | 1 Year | In Home |
| Crystal UHD | AU8200 | 65" | UN65AU8200FXZC | 1 Year | In Home |
| Crystal UHD | TU7000 | 82" | UN82TU7000FXZC | 1 Year | In Home |
| The Frame | LS03A | 75" | QN75LS03AAFXZC | 1 Year | In Home |
| The Frame | LS03A | 65" | QN65LS03AAFXZC | 1 Year | In Home |
| The Frame | LS03A | 55" | QN55LS03AAFXZC | 1 Year | In Home |
| The Frame | LS03A | 50" | QN50LS03AAFXZC | 1 Year | In Home |
| The Frame | LS03A | 43" | QN43LS03AAFXZC | 1 Year | Carry In |
| The Premier (Projector) | LSP7 | - | SP-LSP7TFAXZC | 2 Year | Pick Up |
| The Premier (Projector) | LSP9 | - | SP-LSP9TFAXZC | 2 Year | Pick Up |
2022 Models
| Type | Series | Size | Model | Waranty Terms | Service Type |
|---|---|---|---|---|---|
| Neo QLED 8K | QN900B | 85" | QN85QN900BFXZC | 1 Year | In Home |
| Neo QLED 8K | QN900B | 75" | QN75QN900BFXZC | 1 Year | In Home |
| Neo QLED 8K | QN900B | 65" | QN65QN900BFXZC | 1 Year | In Home |
| Neo QLED 8K | QN800B | 85" | QN85QN800BFXZC | 1 Year | In Home |
| Neo QLED 8K | QN800B | 75" | QN75QN800BFXZC | 1 Year | In Home |
| Neo QLED 8K | QN800B | 65" | QN65QN800BFXZC | 1 Year | In Home |
| Neo QLED 4K | QN92BA | 85" | QN85QN92BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN92BA | 75" | QN75QN92BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN92BA | 65" | QN65QN92BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN92BA | 55" | QN55QN92BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN90BA | 85" | QN85QN90BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN90BA | 75" | QN75QN90BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN90BA | 65" | QN65QN90BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN90BA | 55" | QN55QN90BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN90BA | 50" | QN50QN90BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN90BA | 43" | QN43QN90BAFXZC | 1 Year | Carry In |
| Neo QLED 4K | QN9DAA | 75" | QN75QN9DAAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN9DAA | 65" | QN65QN9DAAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN9DAA | 55" | QN55QN9DAAFXZC | 1 Year | In Home |
| Neo QLED 4K | QS95BA | 65" | QN65QS95BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QS95BA | 55" | QN55QS95BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN88B | 75" | QN75QN88BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN88B | 65" | QN65QN88BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN88B | 55" | QN55QN88BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN85BA | 85" | QN85QN85BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN85BA | 75" | QN75QN85BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN85BA | 65" | QN65QN85BAFXZC | 1 Year | In Home |
| Neo QLED 4K | QN85BA | 55" | QN55QN85BAFXZC | 1 Year | In Home |
| QLED 4K | Q82B | 85" | QN85Q82BAFXZC | 1 Year | In Home |
| QLED 4K | Q82B | 75" | QN75Q82BAFXZC | 1 Year | In Home |
| QLED 4K | Q82B | 65" | QN65Q82BAFXZC | 1 Year | In Home |
| QLED 4K | Q82B | 55" | QN55Q82BAFXZC | 1 Year | In Home |
| QLED 4K | Q82B | 50" | QN50Q82BAFXZC | 1 Year | In Home |
| QLED 4K | Q80B | 85" | QN85Q80BAFXZC | 1 Year | In Home |
| QLED 4K | Q80B | 75" | QN75Q80BAFXZC | 1 Year | In Home |
| QLED 4K | Q80B | 65" | QN65Q80BAFXZC | 1 Year | In Home |
| QLED 4K | Q80B | 55" | QN55Q80BAFXZC | 1 Year | In Home |
| QLED 4K | Q80B | 50" | QN50Q80BAFXZC | 1 Year | In Home |
| QLED 4K | Q75A | 85" | QN85Q75AAFXZC | 1 Year | In Home |
| QLED 4K | Q75A | 75" | QN75Q75AAFXZC | 1 Year | In Home |
| QLED 4K | Q75A | 65" | QN65Q75AAFXZC | 1 Year | In Home |
| QLED 4K | Q75A | 55" | QN55Q75AAFXZC | 1 Year | In Home |
| QLED 4K | Q60BA | 85" | QN85Q60BAFXZC | 1 Year | In Home |
| QLED 4K | Q60BA | 75" | QN75Q60BAFXZC | 1 Year | In Home |
| QLED 4K | Q60BA | 70" | QN70Q60BAFXZC | 1 Year | In Home |
| QLED 4K | Q60BA | 65" | QN65Q60BAFXZC | 1 Year | In Home |
| QLED 4K | Q60BA | 60" | QN60Q60BAFXZC | 1 Year | In Home |
| QLED 4K | Q60BA | 55" | QN55Q60BAFXZC | 1 Year | In Home |
| QLED 4K | Q60BA | 50" | QN50Q60BAFXZC | 1 Year | In Home |
| QLED 4K | Q60BA | 43" | QN43Q60BAFXZC | 1 Year | Carry In |
| Frame | LS03BA | 85" | QN85LS03BAFXZC | 1 Year | In Home |
| Frame | LS03BA | 75" | QN75LS03BAFXZC | 1 Year | In Home |
| Frame | LS03BA | 65" | QN65LS03BAFXZC | 1 Year | In Home |
| Frame | LS03BA | 55" | QN55LS03BAFXZC | 1 Year | In Home |
| Frame | LS03BA | 50" | QN50LS03BAFXZC | 1 Year | In Home |
| Frame | LS03BA | 43" | QN43LS03BAFXZC | 1 Year | In Home |
| Frame | LS03BA | 32" | QN32LS03BAFXZC | 1 Year | Carry In |
| Frame | LS01BA | 65" | QN65LS01BAFXZC | 1 Year | In Home |
| Frame | LS01BA | 55" | QN55LS01BAFXZC | 1 Year | In Home |
| Frame | LS01BA | 43" | QN43LS01BAFXZC | 1 Year | In Home |
| Freestyle | LSP3B | - | SP-LSP3BLAXZC | 1 Year | Pick Up |
2020 AV Models
| Product | Model | Waranty Terms | Service Type |
|---|---|---|---|
| Soundbar | HW-Q950T/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-Q900T/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-Q800T/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-Q70T/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-Q60T/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-T650/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-T550/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-T450/ZC | 1 Year | Carry in / Pick Up |
| Outdoor Soundbar | HW-LST70T/ZC | 1 Year | Carry in / Pick Up |
| Life Style Soundbar | HW-S60T/ZC | 1 Year | Carry in / Pick Up |
| General Sound Bar | HW-T400/ZC | 1 Year | Carry in / Pick Up |
| Wireless Subwoofer | SWA-W500/ZC | 1 Year | Carry in / Pick Up |
| Party Audio | MX-T70/ZC | 1 Year | Carry in / Pick Up |
| Party Audio | MX-T50/ZC | 1 Year | Carry in / Pick Up |
2021 AV Models
| Product | Model | Waranty Terms | Service Type |
|---|---|---|---|
| Soundbar | HW-Q950A/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-Q900A/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-Q800A/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-Q700A/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-Q600A/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-A650/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-A550/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-A450/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-T400/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | HW-S60A/61A | 1 Year | Carry in / Pick Up |
| Soundbar | HW-S50A/ZC | 1 Year | Carry in / Pick Up |
2022 AV Models
| Product | Series | Model | Waranty Terms | Service Type |
|---|---|---|---|---|
| Soundbar | Q990B | HW-Q990B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | Q930B | HW-Q930B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | Q910B | HW-Q910B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | Q800B | HW-Q800B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | Q700B | HW-Q700B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | Q600B | HW-Q600B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | Q60B | HW-Q67CB/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | Q60B | HW-Q60B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | B650 | HW-B67C/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | B650 | HW-B650/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | B550 | HW-B550/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | B550 | HW-B53C/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | B450 | HW-B450/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | S800B (Slim) | HW-S800B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | S800B (Slim | HW-S801B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | S60B | HW-S60B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | S60B | HW-S61B/ZC | 1 Year | Carry in / Pick Up |
| Soundbar | S50 | HW-S61B/ZC | 1 Year | Carry in / Pick Up |
| Acc. | Rear SPK | SWA-9200S/ZC | 1 Year | Carry in / Pick Up |
| Acc. | Subwoofer | SWA-W510/ZC | 1 Year | Carry in / Pick Up |
| Sound Tower | B70 | MX-ST70B/ZC | 1 Year | Carry in / Pick Up |
| Sound Tower | B50 | MX-ST50B/ZC | 1 Year | Carry in / Pick Up |
| Sound Tower | B40 | MX-ST40B/ZC | 1 Year | Carry in / Pick Up |
Frequently Asked Questions
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Which cities are applicable for direct pickup service?To support Canadians in their efforts to stay home, we provide Door to Door Repair Service across Canada. Please note that in some areas, the pick up service is not available. If you are in non-serviceable area, please contact us at 1-800-SAMSUNG, Live chat or Text to WE CARE (932 273) and we will help you get the most appropriate repair solution.
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What products and models are applicable for pick-up service?TV models 49 inch and below are applicable for pick-up service. The product can either be left curbside or a garage for pickup or in the lobby of a condominium or apartment building
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What is the process to use the service?For service support for your Samsung TV, simply call 1-800-SAMSUNG, Live chat or Text to WE CARE (932 273) and one of our specialists will assist in diagnosing your TV via remote support. If service is required, our Authorized Service Centre will arrange a curbside or a garage pick up for your product or in the lobby of a condominium or apartment building.
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Who will be picking up the product?Samsung is proud to work with FedEx as our approved pick-up and delivery partner. Samsung will also handle all shipping costs related to this service. The health and safety or our customers, employees and partners remains our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19.
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How do you ensure that the product is sanitized before sending out?Samsung is proud to provide product sanitization as part of your service, providing you with peace of mind knowing your repaired product has been cleaned before being returned to you. We are sanitizing all the repaired products with alcohol-based sanitizing wipes and will cover products with a plastic wrap prior to delivery. We advise that you wash your hands after you have handled the product for additional safety.
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Is there a charge for this service?There is no cost of pick-up & return of the product or any service charges if the product is covered by the manufacturer’s warranty or Samsung’s extended warranty. For repairs that are Out-of-Warranty, customers will pay for both the service costs and any associated shipping and handling charges directly.
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What is the Repair time?Your TV/AV products will be repaired and returned to you within approximately three (3) business days of being received at our Authorized Service Centre.
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