What is covered in your warranty
MOBILE DEVICE
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Mobile Phones and Tablets
- Warranty Period 12 Months
- Warranty Service
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What is Covered
Galaxy Z Series; Galaxy S Series; Galaxy A Series; Galaxy XCover Series; Galaxy Tab S Series; Galaxy Tab Active Series
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Additional information
Screen protector repair/replacement is not covered by Samsung’s Limited Warranty policy
- Key links
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Mobile Accessories
- Warranty Period 12 Months
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Warranty Service
Mail in Service
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What is Covered
Smartphones accessories; Tablets accessories; Wireless chargers; Adapters & Cables; Watch band
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Additional information
Cases - warranty period 90 days
Accessories included with product - warranty period 12 months
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SmartThings
- Warranty Period 12 Months
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Warranty Service
Mail in Service
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Additional infomation
Accessories included with product – warranty period 12 months
TV & AV
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Neo QLED 8K
(2022 Models only)- Warranty Period 36 Months
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Warranty Service
In-Home Service -
Samsung Electronics Canada reserves the right to dispatch In-Home Service, subject to availability, or provide other service options
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TV
(Screen Size 49" or Over)- Warranty Period 12 Months
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Warranty Service
In-Home Service -
Samsung Electronics Canada reserves the right to dispatch In-Home Service, subject to availability, or provide other service options
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TV
(Screen Size 48" or Less)- Warranty Period 12 Months
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Warranty Service
Carry-in Service -
Transportation to and from the service center is the customer's responsibility.
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*If service center is not available in your area for a Carry-in service, Call 1 800 SAMSUNG, Chat with us 117.p.syniva.es/ca/livechat or Text us at WE CARE (932 273) for other service options
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UHD/Blu-ray Player & TV Accessories
- Warranty Period 12 Months
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Warranty Service
Carry-in Service -
Transportation to and from the service center is the customer's responsibility.
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*If service center is not available in your area for a Carry-in service, Call 1 800 SAMSUNG, Chat with us 117.p.syniva.es/ca/livechat or Text us at WE CARE (932 273) for other service options
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Sound Bar, Sound Tower & Wireless Audio
- Warranty Period 12 Months
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Warranty Service
Carry-in Service
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Transportation to and from the service center is the customer's responsibility.
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*If service center is not available in your area for a Carry-in service, Call 1 800 SAMSUNG, Chat with us 117.p.syniva.es/ca/livechat or Text us at WE CARE (932 273) for other service options
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Portable Projector
(The Freestyle)- Warranty Period 12 Months
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Warranty Service
Mail in Service -
Call 1800-SAMSUNG (726-7864) OR Text “Support” to WECARE (932273) to request service
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Short Throw Projector
(The Premiere)- Warranty Period 24 Months
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Warranty Service
Mail in Service -
Call 1800-SAMSUNG (726-7864) OR Text “Support” to WECARE (932273) to request service
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The Terrace
(Outdoor TV)- Warranty Period 24 Months
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Warranty Service
In-Home Service -
Samsung Electronics Canada reserves the right to dispatch In-Home Service, subject to availability, or provide other service options
HOME APPLIANCES
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Refrigerator
- Warranty Period 12 Months
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Warranty Service
In-home
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Additional information
All Refrigerators have 12-month parts and labour warranty, with 10-year parts warranty on digital inverter compressors.
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Washing Machine
- Warranty Period 12 Months
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Warranty Service
In-home
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Additional information
All washing machines have 12 months parts and labour warranty. Certain direct drive models have additional parts coverage. Please refer to your user manual or warranty card to determine if your model is covered by additional parts warranty coverage.
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Dryer
- Warranty Period 12 Months
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Warranty Service
In-home
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Additional information
All Dryers have 12-month parts and labour warranty.
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Range
- Warranty Period 12 Months
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Warranty Service
In-home
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Additional information
- All Ranges have 12-month parts and labour warranty.
- 5-year parts warranty on radiant heater and glass cooktop*
- 5-year parts warranty on glass cooktop**
*FE710, NE595R1 and NE597R0
**NE595N0, NE597N0 and NE599N1
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Microwave
- Warranty Period 12 Months
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Warranty Service
In-home
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Additional information
All OTR Microwave Ovens have 12-month parts and labour warranty, with 5-year parts warranty on the magnetron.
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Vacuum Cleaner
- Warranty Period 12 Months
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Warranty Service
Carry In / Pickup Service
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Additional information
Twelve (12) months for Battery
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Dishwashers
- Warranty Period 12 Months
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Warranty Service
In-home
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Additional information
All Dishwashers have 12 months parts and labour warranty
PC & OFFICE
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Notebook Computer
- Warranty Period 12 Months
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Warranty Service
Carry In / Pickup Service
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1 Year International Warranty
In relation to Mobile PC products only, Samsung offers 1 year international warranty. Click here to more information.
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PColP
- Warranty Period 36 Months
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Warranty Service
TC190, NC240
(Advanced Exchange / Repair)
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Desktop Monitors
(B2B)- Warranty Period 36 Months
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Warranty Service
Advanced Exchange / Repair
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Desktop Monitors
(B2C)- Warranty Period 12 Months
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Warranty Service
Carry In / Pickup Service
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Large Format Display
(LFD) - LCD/LED- Warranty Period 36 Months
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Warranty Service
On-site Repair / Exchange
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Computing Accessories
- Warranty Period 12 Months
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Warranty Service
Return to Place of Purchase
STORAGE
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SSD
- Warranty Period 36 Months
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Warranty Service
Please refer back to place of purchase for warranty
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Additional information
Varies by model
- Limited 3, 5 or 10 Years
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Memory Cards
- Warranty Period 10 Years
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Warranty Service
Please refer back to place of purchase for warranty
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Additional information
EVO, EVO Plus, PRO and PRO Plus
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USB Flash Drives
- Warranty Period 5 Years
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Warranty Service
Please refer back to place of purchase for warranty
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Additional information
Bar, Fit and Duo
Warranty Policy
Warranty Information
Warranty Information
The following supplements the warranty statement that accompanies your Samsung product.
Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date.
The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, bulbs, and ink cartridges unless listed above under 'general information'. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs. Also, the warranty is invalidated in the following cases:
• For the repair of a domestic product used in a commercial environment
• For repair due to incorrect installation in your home
• For repair to any product where the serial number has been removed
• Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or used in connection with the product
To obtain technical assistance or to book a service/repair to your product under warranty, please contact our customer care center at 1-800-SAMSUNG (726-7864)
To assist our customer service team, please have your model number, serial number and date of purchase ready when calling
Overseas Product Service Policy
Any product purchased outside of Canada (such as a direct overseas purchase) is not covered by Samsung Electronics Canada’s limited manufacturer’s warranty. The product may be covered by a warranty applicable in the country of purchase.
If repair service is requested in Canada, it will be considered Out-of-Warranty and, if the product is deemed repairable, will be repaired at customer’s sole cost and expense.
The repair service process will be as follows:
You will be charged a repair cost and repair time can be longer than unusual
Detailed cost and estimated repair time can be confirmed at a Samsung Authorized Service Center
All products will require verification and a determination whether it can be repaired in Canada
Samsung Electronics Canada and its Authorized Service Centers reserve the right to refuse to repair the product at their discretion for any reason whatsoever
Repair service may be refused due to the following reasons, including but not limited to:
significant differences in product specifications, functionality, features or otherwise between a Canadian product and the product purchased in another country
differences in the usage environment such as signal, device connections power supply, bandwidth, voltage, etc.
Non-genuine Samsung products
Customer misuse or abuse
Lack of replacement parts, tools or know-how
Samsung Electronics Canada and its Authorized Service Centers do not guarantee that following the repair, the product will be fully functional according to Canadian specifications or to the specifications in the country of purchase and disclaim any warranty, liability or damages associated with such repairs.
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