How to determine the condition of your device

This educational guide will assist you with accurately assessing the condition of your trade-in device.

The trade-in value is determined based upon the manufacturer, model, and condition of the device as stated by you. If, upon inspection, the condition of your trade-in device differs materially from that which you described, you may be offered an adjusted trade-in value and charged a Device Condition Charge, in accordance with the Trade-In Terms and Conditions of Use.

Trade-in Diagnostics

This assessment should be done without cases or screen protectors.
We recommend that you inspect your device under direct light to look for and identify defects.

How to assess the condition of your smartphone, tablet or smartwatch:

1. Does the device power on and hold a charge?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • The device powers on, is able to charge fully, and can stay on for more than 30 seconds without being plugged in
  • There is no swelling of the battery

Answer "NO" if at least one of these criteria is not validated

2. Can the device connect to a wireless network, Wi-Fi and Bluetooth?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • If applicable, the device can connect to a wireless network and make a call
  • If applicable, the device can connect to Wi-Fi and/or Bluetooth

Answer "NO" if at least one of these criteria is not validated

3. Do all of the following function: camera, speakers, buttons, ports, microphone and battery?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • Cameras, Speakers, Buttons, Ports, Microphone and Battery all function normally

Answer "NO" if at least one of these criteria is not validated

You may still receive a trade-in value if you select “NO”.

4. Is the front screen free of cracks, severe scratching or chips?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • The display, including front camera lens, is not cracked, chipped or lifting from the device housing
  • The display, including front camera lens, is not severely scratched1
  • There is no engraving present on the display

 

1A “severe scratch” refers to a deep scratch that can be felt or seen clearly on the screen. If you are unsure if a scratch is a deep scratch, run your fingernail over it. If you can feel the scratch, it is a deep scratch.

Answer "NO" if at least one of these criteria is not validated

You may still receive a trade-in value if you select “NO”.

5. Is the device free of signs of being bent?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • Frame and body of the device does not have any signs of being bent
  • Device has not sustained any significant physical damage such as being crushed 

Answer "NO" if at least one of these criteria is not validated

6. Is the back glass (including back cameras) and/or frame free of cracks, severe scratching or chips?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • The back glass, including back cameras, are not cracked, chipped or lifting from the device housing
  • The back glass, including back cameras, are not severely scratched1
  • The frame and body are not cracked, chipped or severely scratched1
  • There is no engraving present on the back glass, frame or body

 

1A “severe scratch” refers to a deep scratch that can be felt or seen clearly on the screen. If you are unsure if a scratch is a deep scratch, run your fingernail over it. If you can feel the scratch, it is a deep scratch.

Answer "NO" if at least one of these criteria is not validated

You may still receive a trade-in value if you select “NO”.

7. Is the device free of liquid damage?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • Liquid or moisture is not visible through the display
  • The ports/cameras/SIM/SD slots are not damaged or corroded and do not have red liquid contact indicators.

Answer "NO" if at least one of these criteria is not validated

8. Is the display fully functional and free of defects such as visible burn-in, ghost images or dead pixels?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • Display does not have any touch screen issues or defects such as visible burn-in, ghost images or dead pixels
  • Display does not have functional issues, such as touch screen failure (unresponsive, lagging, etc.)

Answer "NO" if at least one of these criteria is not validated

You may still receive a trade-in value if you select “NO”.

How do I know if the display of my device has burn-in?

• Download a blank page or take a picture of a blank wall
• Zoom the image so that it is displayed on the entire screen
• Set the brightness to maximum

If you see any shapes, images or transparent icons, or the white background is not perfectly uniform, your display has burn-in, and this question should be answered as “NO”.



(Note that burn-in results from a residual image on the screen due to the screen being operated for a long time on an application or a fixed image)

Is the device free of any visible signs of wear & tear, such as minor scratches, dents or scuffs?


If you answer « YES », make sure that all the criteria are validated, otherwise answer « NO ».

YES

NO
  • The device does not have any visible signs of physical wear & tear such as multiple minor scratches, dents or scuffs on the display, back glass or frame1.

 

1 Scratches, dents and scuffs are cosmetic imperfections that may be sustained through normal usage of a device, and can be clearly seen with the naked eye. If a device has been used regularly without a case and/or screen protector, it will likely have visible signs of wear & tear, and this question should be answered as ‘No.’ This question should only be answered as ‘Yes’ for devices with no visible signs of cosmetic imperfections.

Answer "NO" if at least one of these criteria is not validated

You may still receive a trade-in value if you select “NO”.