Samsung Wallet

Frequently asked questions

• Overview
• “Tap to Ride” with Samsung Wallet
• IDFM transit tickets/passes
• Digital Key

Know more about Samsung Wallet

Samsung Wallet will be your go-everywhere, worry-free app for essentials — keys, credit cards and tickets. All in one spot, all accessible with one swipe.

Samsung Wallet is the easiest way to pay with your device, both online and offline. However, with Samsung Wallet you can do more than make payments. If you combine Samsung Pay and Samsung Pass you will be able to store passwords, addresses, and card details for easier online browsing and shopping, alongside your bank and loyalty cards.

Samsung Wallet allows you to keep all this information safe and secure through your biometric data.

Please note: Samsung Wallet is compatible with Z Flip6, Z Flip5, Z Flip4, Z Flip3 5G, Z Flip 5G, Z Flip, ZFold6, Z Fold5, Z Fold4, Z Fold3, Z Fold2, Fold, Galaxy S24 Ultra, S24+, S24, S23 FE, S23 Ultra, S23+, S23, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21, S20, S20+, S20 Ultra, S21FE, S20FE, S10+, S10, S10e, S9+, S9, S8+, S8, Note 20, Note 20 Ultra, Note 10 Lite, Note 10+, Note 10, Note 9, Note 8, A71, A55, A54, A53, A52, A51, A50s, A42, A35, A34, A33, A32,A25, A23,A15, A13, A80, A70, A60, A9, A8+, A8*, A8s, M34, M33.

What are Samsung Wallet’s main features?

Samsung Wallet creates a secure environment that allows you to make payments or manage your data with all your personal information well protected.

You can add your credit cards, debit cards, membership cards, or digital keys to your devices. On top of that, you can store and check your personal data and digital assets to make payments in an easy and safe way:
• Samsung Pay is accepted in millions of places. Use it to buy things in stores, on the web, and with participating merchant apps.
• For an extra layer of security, each transaction with Samsung Pay is covered by your bank’s fraud protection and offers authentication via fingerprint or Pin number. Your card information is encrypted in a separate and secure data vault.
• Discover deals, promotions and offers from thousands of local and national stores.
• Store passwords, addresses, and card details to use it for easier online browsing and shopping.
• Unlock, lock, start your car and more from your smartphone with the revolutionary UWB technology.

Please note: All services, features, functionalities, contents, user interfaces and benefits described herein may change without notice, and their availability may vary by country/region, device model and OS version. Paid services are available after purchase.

How to open Samsung Wallet?

No one likes holding up the line at the cashier. No worries, you will never be that person again with Samsung Wallet. This feature is the best way to make a purchase easily and safely with just your phone. Learn how to open Samsung Wallet below.

You can open Samsung Wallet on your Galaxy phone if you need to make purchases quickly.
Please note: Available screens and settings may vary by the wireless service provider, software version and model.

Open Samsung Wallet on your phone

With Samsung Wallet on your phone, you can check out at your favourite store with no hassle. Samsung Wallet can be accessed in a few ways:
• Swipe up on your phone’s screen to open the Samsung Pay screen, and then navigate to and tap Samsung Wallet.
• If you have the Quick access shortcut enabled, you can swipe up from the bottom of your smartphone’s screen to open Samsung Wallet.

If Samsung Wallet keeps opening by accident, you can turn off the Quick access shortcut. Open Samsung Wallet, and then tap the Menu icon > Settings > Quick access, and then tap your desired switch to turn it off.

How to setup Samsung Wallet?

Before using Samsung Wallet, it is important that you configure it to your liking, taking into account the features of your device and your needs.

If you have a supported device, Samsung Wallet should be already installed on your phone. If not, your phone may not have the latest software. In this case you should first download any available software updates from the “Settings” menu of your device.

To setup your Samsung Wallet, follow these steps:

1. Run Samsung Pay on your phone. Once you open the app, you will be prompted to download and install the complete app. This is because the full version of the app is not pre-installed.
2. You will be asked to sign into your Samsung account. If you have one already, simply enter your login data. If you do not have a Samsung account, you must create one through Samsung Wallet. If the account is already logged in, tap the “Start” button. Then, read and agree to the terms and conditions, and click the “Next” option.
3. Now you will have to set up a verification method for using Samsung Wallet. You can use the iris scanner (if your phone has one), the fingerprint reader, or the PIN option.

Please note: if you choose fingerprint verification, the app will also require you to set up a PIN as a backup.

4. Create a 4-digit Samsung Wallet PIN.
5. Now you can add your first credit or debit card to Samsung Wallet and use it to make payments.

How can I add a credit/debit card to Samsung Wallet?

If you want to enjoy all the advantages of Samsung Wallet, it is vital that you add your credit and/or debit cards to the application, so that you can make all your payments from your mobile in a convenient, fast and secure way.

If you want to add a card to Samsung Wallet, follow these steps:

1. Run your app and activate your camera. The app will ask you to aim it at the front side of your credit or debit card. The app will detect the card number and expiration date and you will have to enter the CVV code (3-digit or 4-digit depending on the card type) and your name as it appears on the card. You can also manually enter all card details, including card number and expiration date, by tapping the “Enter card manually” option at the bottom when the app asks you to aim the camera at your card.
   Please note: The details required may vary based on your country/ region and card provider, so simply follow the instructions inside the Samsung Wallet app to add your card info.


2. Tap the “Next” button and wait for the app to validate your card. Once this is done, agree to the terms and conditions of your bank if they show up.
3. You will be asked to verify your card. You can choose from any of the verification methods shown on-screen (these can depend on your bank and/or card provider) and follow the instructions in the app to complete verification. You may also need to sign the card. Do that by drawing inside the box provided on the screen.
4. You can add more cards by tapping the plus icon (+) on the main screen of Samsung Wallet.

Please note: The payment card displayed in Samsung Pay may not match your physical card. In this case, Samsung Pay will use a graphic representation of your card. You can determine your card is accurate by verifying the card network (Visa, MasterCard, or American Express), the card issuer (e.g., HSBC, Citibank, or Standard Chartered Bank), and the last four digits of your card. Also, you can continue to use your physical payment cards even though you removed them in Samsung Pay. If you want to cancel your card, please contact the card issuer.

How to use Samsung Wallet to make a payment?

Samsung Wallet is an easy and safe way to make a purchase with your phone or your watch. Learn more about how this useful feature works below.

If you have added at least one card to Samsung Pay, you can access Samsung Wallet by swiping up from the bottom of the display on the home screen, the lock screen. You can also access Samsung Pay when the phone is locked, and the display is off. To make a payment using Samsung Pay, here is what you need to do:

1. Swipe up from the bottom of the display (from the home screen or lock screen) to open Samsung Wallet. Your default debit or credit card will show up on the screen. If you have multiple cards set up, simply swipe left or right to switch to the card you wish to use.
2. To enter payment mode, tap the fingerprint button if you have Samsung Wallet secured with the biometric sensor, or the PIN button if you want to enter your PIN. If you have Samsung Wallet secured via the fingerprint sensor, simply tap the sensor with your finger and the payment mode will activate.
3. Then, touch the back of the phone to the payment terminal or card machine. You might need to touch the phone to the side of the card machine in some cases. You have 30 seconds to do so, but if time runs out, simply repeat step 2. You can stop touching the phone to the payment terminal or card machine once your card has been detected. You may be required to enter your card’s PIN on the terminal or card machine to authorise the payment.

Can I use my Samsung Wallet abroad? You can use a Samsung Wallet device to make payments when traveling abroad if the card issuer allows the physical card to be used abroad. The same currency exchange rates and fees will still apply. For further details, contact the card issuer.

Once your card is added to Samsung Pay, it will be activated by the payment card network (e.g., Visa, MasterCard, or American Express) and the card issuer On average, activation will take place 5-10 minutes after any additional verification requirements have been met, such as entering your one-time password (OTP). During that time, you will be unable to use your card in Samsung Pay. Your card will display a notice and you will receive a notification when the card has been activated.

Please note: An active internet connection is required to add a card in Samsung Pay.

How can I manage my loyalty cards with Samsung Wallet?

Many people have loyalty cards from various establishments. In addition to storing credit or debit cards, Samsung Wallet gives you the ability to store loyalty cards in your account, so you have everything you need in one place.

Samsung Wallet allows you to store all loyalty cards with barcodes in the app, so you can add as many as you want. Even if a card does not initially appear in Samsung Wallet, you can add a loyalty card manually.

If you want to add, remove, or use your loyalty card, follow these steps:

Add a loyalty card digitally

If you want to add a loyalty card digitally, follow the next steps:

1. Open Samsung Wallet and tap “Loyalty Cards” on the top of the screen. Then tap “Add loyalty cards”. Browse through the different categories and select your desired loyalty card. If you do not see your loyalty card, just tap “Enter loyalty card information” and select the card you want to add.
2. Enter the necessary information for your loyalty card. You can even scan the card's barcode, so you do not have to manually type out the numbers.
3. Tap the “save” button.

Remove a loyalty card

If you want to remove a loyalty card, follow the next steps:

1. Run your Samsung Wallet and tap the menu icon (three lines) at the top of the screen.
2. Tap the “Loyalty Cards” option.
3. Select the card you want to remove and tap on the more options icon.
4. Tap “Delete” and click on the “Delete” button to confirm.

Use a loyalty card

If you want to use your loyalty card, follow the next steps:

1. Run Samsung Wallet and tap “Quick Access”.
2. Select the “Loyalty cards” option and select the card you want to use (the card number and barcode will appear at the top of the screen).
3. Now, you can use your card and the cashier will be able to apply your loyalty card information to your transaction.

How can I manage my Quick Access tab cards in Samsung Wallet?

Samsung Wallet gives you the option to manage your favourite cards in a quick and easy way. You will be able to access your cards from the lock or home screens, or even when your screen is off, all without the need to carry a physical card with you thanks to its quick access tab feature.

Samsung Wallet allows you to add or remove favourite cards, quickly access them, or change the order of these cards. To do this, just follow these steps:

Add or remove Quick Access tab Cards

By default, all your registered credit and debit cards are added as Quick Access tab cards. But you can add or remove your preferred cards at any time. To do this, follow these steps:

1. Open Samsung Wallet and swipe down one of Quick Access tab card.
2. Click the Edit Quick Access menu at the bottom right side of the screen.
3. Select or deselect the cards you want to set as Quick Access tab cards.

Please note: You can set up to 40 cards as Quick Access tab cards.

Quick access and default card

To quickly access to your payment cards, simply swipe up from the bottom of the screen to pull up your Quick Access tab cards. They can be accessed from the Lock screen, Home screen, or when your screen is off.

To customize the different Quick Access tab card’s locations, follow these steps:

1. Run your Samsung Wallet and tap the three lines icon (menu).
2. Tap the cogwheel icon (settings) and then select the “Quick Access” option.
3. Tap the switch next to your desired locations to turn on or off the quick access for that screen.

Change the order of Quick Access tab cards

To make things even easier, you can change the order of your Quick Access tab cards. To do this, just follow these steps:

1. Open Samsung Pay Wallet and then swipe down one of Quick Access tab card.
2. Touch and hold a card, and then drag it to your desired location. The cards will automatically swap positions. The last card you used will automatically appear when you access this tab, regardless of the card order.

How secure is Samsung Wallet?

Samsung Wallet goes above and beyond to safeguard your privacy. It uses several special security methods, like tokenization, to secure your personal and financial information. Learn more about how this method protects your personal data below.

Tokenization is a method of replacing your sensitive payment information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
On top of this, Samsung Knox constantly monitors and protects your phone from malware and other threats. Samsung Knox also includes a security design where highly sensitive operations and information, such as fingerprint and payment information, are kept in a separate computer area known as a “secure environment.” Normal applications or malware have no access to the information inside it. In a nutshell, Samsung Wallet is super secure.

How Samsung Wallet protects your data

When you add a payment card to Samsung Pay, the information is encrypted and sent to Samsung servers and, ultimately, to the card issuer's payment network (i.e., Visa™, MasterCard™ or American Express™) for approval. A one-time password (OTP) or any other authentications (i.e Make a call to card issuers) may be requested by the card issuer to verify you are the cardholder. If your card is ever lost or stolen, this will prevent the card from being added to Samsung Pay fraudulently.

This process takes place every time you add a payment card. A new token will be generated even if you attempt to add a card that was recently removed.

Samsung does not store or even have access to the payment information added to Samsung Wallet. The last four digits of the card number will be displayed on the card image in Samsung Wallet to help you manage your cards.

When you make a payment, you will need to authenticate your identity by using your fingerprint or Samsung Wallet PIN before the information can be sent to the payment terminal. The merchant will only receive a token, and your payment information will be kept secure. The token will be sent to the payment network, where it will be decrypted and verified against the information stored in a secure vault on the internal network. Once authenticated, the payment will be approved and sent back to the merchant. Only the payment network and your bank will have information about the transaction.

How to manage Samsung Wallet if your phone is missing?

Samsung Wallet is much more secure and has more complex and sophisticated security layers that give you more peace of mind when operating the app. However, if you lose your phone you should know what to do.

If you lose your phone, you can use Samsung's Find My Mobile service and other security features to remotely lock or erase your payment cards in Samsung Wallet.

If you are unable to lock Samsung Wallet, contact the card issuer immediately by calling the number on the back of your physical payment card. When you lock your phone through Find My Mobile, Samsung Wallet will be automatically locked too. Samsung Wallet will request the card issuer to suspend any transactions made on your phone until you find it and re-verify your identity.

1. On a computer, go to the Find My Mobile website and log into your Samsung account.
2. Select your device from the list of devices and tap on “Lock” option.
3. Enter all the necessary information and tap “Lock”. Now no one has access to your info or Samsung Wallet.
4. In the worst-case scenario, you can reset your phone by tapping “Erase data”.

Please note:
• Resetting your devices will completely wipe its data, including your Samsung Wallet information. Make sure you tap the “Back up” option in Find My Mobile or take other back up measures before resetting your phone.
• If the phone is reset, you will need to sign into your Samsung account on the phone to restore data from the backup. If a Google account is registered on the phone, you will need to sign into the Google account on the phone before you can use the phone again.

If my devices are eligible to update to Samsung Wallet, but I cannot find the Samsung Wallet Application in Galaxy Store. What can I do?

You shall visit our Samsung Experience Stores (https://117.p.syniva.es/hk_en/samsung-experience-store/locations/) to check with our Galaxy Consultant or Samsung Customer Service Centers (https://117.p.syniva.es/hk_en/support/service-center/) for further assistance.

Shall I download the Samsung Wallet APK file from external sources to update my Samsung Wallet?

No. You should never install any Samsung Wallet APK files from any external parties except for downloading from Samsung Galaxy Store.

What is Samsung Wallet "Tap to Ride" Transit Payment?

It is a contactless payment on public transit. If you set one of your Visa credit cards in Samsung Wallet as your default transit payment card, it allows you to use Samsung Wallet to tap and pay at the designated contactless transit card reader without authenticate yourself with your fingerprint or PIN for verification.

Can I use any credit card in my Samsung Wallet for paying public transportation fares?

Yes. You can use any payment card in Samsung Wallet to pay for the transit fare.

In addition, you can set your Visa credit card as a default transit payment card, which supports "Tap to Ride" and allows you to tap your phone on the designated contactless transit card reader in HK or overseas to pay and go - No need to authenticate yourself with your fingerprint or PIN for verification.

Which payment card supports "Tap to Ride" Transit Payment?

Currently only Visa credit card supports this function.

I have added Smart Octopus, can I switch to use credit card in Samsung Wallet for MTR rides?

Yes. You can use your default transit payment card in Samsung Wallet to tap and pay at the designated contactless transit card reader.

Can I use Samsung Wallet for paying transportation fare in overseas?

Yes. You can use any payment card in Samsung Wallet to pay for the transit fare.

In addition, you can set your Visa credit card as a default transit payment card, which supports "Tap to Ride" and allows you to tap your phone on the designated contactless transit card reader in overseas to pay and go - No need to authenticate yourself with your fingerprint or PIN for verification.

Do I need an Internet connection to use Samsung Wallet to pay for transportation fare?

Internet connection is not required.

Do I need to open Samsung Wallet app for validation when I use Samsung Wallet to pay for transportation fare?

If you set one of your Visa credit cards in Samsung Wallet as your default transit payment card, then you just tap your phone on designated transit card reader in Hong Kong or overseas. You are no need to authenticate yourself with your fingerprint or PIN for verification.

However, you should use Samsung Wallet as usual — just swipe up on your device to select your payment card, authenticate yourself with your fingerprint or PIN and then tap your device on top of the card reader if the transit operators that does not support Tap to Ride.

Which Samsung device supports Visa "Tap to Ride" Transit Payment?

The following devices compatible with Samsung Wallet support this service:

• Galaxy S: S24 Ultra、S24+、S24、S23 FE、S23 Ultra、S23+、S23、S22 Ultra、S22+、S22、S21 FE 5G、S21 Ultra 5G、S21+ 5G、S21 5G、S20 FE、S20 Ultra、S20+、S20、S10、S10+、S10e、S9、S9+
• Galaxy Z: Galaxy Z Flip5 5G、Galaxy Z Flip4 5G、Z Flip3 5G、Z Flip 5G、Z Flip、Z Fold5 5G、Z Fold4 5G、Z Fold3 5G、Z Fold2 5G、Fold
• Galaxy Note: Note20 Ultra 5G、Note20 5G、Note10+、Note10、Note10 Lite、Note9
• Galaxy A: A80、A71、A70、A60、A55 5G、A54 5G、A53 5G、A52 5G、A51、A50s、A42 5G、A35 5G、A34 5G、A33 5G、A32 5G、A25 5G、A23 5G、A15 5G、A13 5G、A9、A8s、A8 Star
• Others: M34 5G、M33 5G、Galaxy Watch6 Classic、Galaxy Watch6、Galaxy Watch5 Pro、Watch5、Watch4、Watch4 Classic

How can I add a designated credit card as a default transit card?

Please follow below steps to set your payment card as default transit card:

Step 1: Access Samsung Wallet App
Step 2: Click to "Select from payment cards" under "Transit"
Step 3: Click "Set up transport card"
Step 4: Select "Add card"
Step 5: Select designated credit card then click "confirm"
Step 6: Designated credit card has been added as default transit card

How do I know the transport fare has been successfully charged?

You will receive a sms notification from the card issuer in the next day.

Can I use the payment card to make two consecutive taps?

No, you cannot continuously tap the card while riding the MTR. After tapping at the entry and exit payment gateways, you can tap again to re-enter the payment gateway. For other modes of transportation like Citybus, you may tap again after a few minutes.

How to access to IDFM transit tickets/passes?

You can access your IDFM ticket/passes by going into the Main menu > Transit cards > Île-de-France Mobilités. You will need to download one extra application to store your tickets based on your device model. Once that is installed, you can go back to Samsung Wallet > Main menu > Transit cards > Île-de-France Mobilités and purchase your ticket.

Which device is compatible with IDFM transit tickets/passes?

Any device that is compatible with Samsung Wallet can be used to purchase Paris tickets, except for S8 series and below. Samsung Wallet - Transit compatible devices :

• Galaxy S: S24 Ultra、S24+、S24、S23 FE、S23 Ultra、S23+、S23、S22 Ultra、S22+、S22、S21 FE 5G、S21 Ultra 5G、S21+ 5G、S21 5G、S20 FE、S20 Ultra、S20+、S20、S10、S10+、S10e、S9、S9+
• Galaxy Z: Galaxy Z Flip5 5G、Galaxy Z Flip4 5G、Z Flip3 5G、Z Flip 5G、Z Flip、Z Fold5 5G、Z Fold4 5G、Z Fold3 5G、Z Fold2 5G、Fold
• Galaxy Note: Note20 Ultra 5G、Note20 5G、Note10+、Note10、Note10 Lite、Note9、Note8
• Galaxy A: A80、A71、A70、A60、A55 5G、A54 5G、A53 5G、A52 5G、A51、A50s、A42 5G、A35 5G、A34 5G、A33 5G、A32 5G、A25 5G、A23 5G、A15 5G、A13 5G、A9、A8s、A8 Star
• Others: M34 5G、M33 5G

Can I use IDFM transit tickets/passes if my device shutdown?

If you own one of the following device :

• Galaxy S: S24 Ultra, S24+, S24, S23 FE, S23 Ultra, S23+, S23, S22 Ultra, S22+, S22, S21 FE 5G, S21 Ultra 5G, S21+ 5G, S21 5G, S20 FE, S20 Ultra, S20+, S20, S10, S10+, S10e, S9, S9+
• Galaxy Z: Galaxy Z Flip5 5G, Galaxy Z Flip4 5G,Z Flip3 5G, Z Flip 5G, Z Flip, Z Fold5 5G, Z Fold4 5G, Z Fold3 5G, Z Fold2 5G, Fold
• Galaxy Note: Note20 Ultra 5G, Note20 5G, Note10+, Note10, Note10 Lite, Note9, Note8
• Galaxy A: A80, A71, A70, A60, A55 5G, A54 5G, A53 5G, A52 5G, A51, A50s, A35 5G, A34 5G, A9, A8s, A8 Star
• Others: M34 5G、M33 5G

You can use your Paris tickets up to 24h after device shutdown, or for 15 validations. Otherwise, it needs to be turned on.

Can I use IDFM transit tickets/passes in lockscreen mode?

If you own one of the following device :

• Galaxy S: S24 Ultra, S24+, S24, S23 FE, S23 Ultra, S23+, S23, S22 Ultra, S22+, S22, S21 FE 5G, S21 Ultra 5G, S21+ 5G, S21 5G, S20 FE, S20 Ultra, S20+, S20, S10, S10+, S10e, S9, S9+, S8, S8+
• Galaxy Z: Galaxy Z Flip5 5G, Galaxy Z Flip4 5G,Z Flip3 5G, Z Flip 5G, Z Flip, Z Fold5 5G, Z Fold4 5G, Z Fold3 5G, Z Fold2 5G, Fold
• Galaxy Note: Note20 Ultra 5G, Note20 5G, Note10+, Note10, Note10 Lite, Note9, Note8
• Galaxy A: A80, A71, A70, A60, A55 5G, A54 5G, A53 5G, A52 5G, A51, A50s, A42 5G, A35 5G, A34 5G, A33 5G, A32 5G, A23 5G, A15 5G, A13 5G, A9, A8s, A8 Star, A8+
• Others: C9 Pro、C7 Pro、C5 Pro

If not, it's supported from Android version 12 and higher."

Why was I unable to purchase a ticket or pass?

If you encounter an issue when trying to purchase a ticket, please specify at which step the error has been encountered when contacting our customer service.

In the offer list menu -> CS needs to gather information from you (logs, screenshots, user email etc.)

In the payment flow -> CS needs to redirect to IDFM support -> Refer to ""Payment issue"" answer"

Why is device stuck on "Configuration" screen?

CS operator needs to gather information from you (logs, screenshots, user email etc.)"

How can I transfer my ticket from one device to another?

In order to transfer your tickets from one device to another, please go to your Ticket > 3 Dot menu at the top > Customer service > App to be redirected to IDFM application where you can handle ticket transfer. (Add more info)

Will I lose my Navigo tickets if I delete Samsung Wallet?

If you own one of the following device, you can keep your tickets even if Samsung Wallet is uninstalled, or if you logout of your Samsung Wallet account.

• Galaxy S: S24 Ultra, S24+, S24, S23 FE, S23 Ultra, S23+, S23, S22 Ultra, S22+, S22, S21 FE 5G, S21 Ultra 5G, S21+ 5G, S21 5G, S20 FE, S20 Ultra, S20+, S20, S10, S10+, S10e, S9, S9+
• Galaxy Z: Galaxy Z Flip5 5G, Galaxy Z Flip4 5G,Z Flip3 5G, Z Flip 5G, Z Flip, Z Fold5 5G, Z Fold4 5G, Z Fold3 5G, Z Fold2 5G, Fold
• Galaxy Note: Note20 Ultra 5G, Note20 5G, Note10+, Note10, Note10 Lite, Note9, Note8
• Galaxy A: A80, A71, A70, A60, A55 5G, A54 5G, A53 5G, A52 5G, A51, A50s, A42 5G, A35 5G, A34 5G, A33 5G, A32 5G, A23 5G, A15 5G, A13 5G, A9, A8s, A8 Star
• Others: M33 5G, M34 5G

If your device is not on the list, you can keep your tickets as long as you don't uninstall ""My Navigo Ticket"" application.

I don't use my ticket, how can I get a refund?

You can request a refund by accessing to your Ticket, clicking the 3 dots (top right), Customer Service, App.
You will be redirect to IDF Mobilités app to check your eligibility to a refund. All refunds are handled by IDF Mobilités. For details, please check with IDF Mobilités.

How can I check the validation issue?

Validation issues are handled by the transit authority IDF Mobilités. Please reach out to them by accessing the Customer Service menu from your Ticket > 3 Dot menu at the top > Customer service > App

Does it work on my Galaxy Watch?

Galaxy Watch do not support IDF Mobilités transit Card yet.

Which tickets are eligible?

The following tickets can be purchased on Samsung Wallet:
• t+ Ticket
• 10 t+ Tickets
• Reduced fare t+
• Airport tickets (OrlyBus / RoissyBus)
• Metro train ticket
• Metro train ticket reduced fare
• Bus Tram ticket
• Bus Tram ticket reduced fare
• Navigo 1-Day Pass
• Navigo Youth WE Pass
• Anti-pollution Pass
• Music Day Pass
• Paris 2024 Pass
• Paris Visit Pass
• Paris Visit Pass reduced fare
• Navigo Weekly Pass
• Navigo Monthly Pass

I have already bought a ticket in another application that sells IDFM transit tickets/passes. Will I lose these tickets?

If you have purchased a ticket or pass on another app, you can still use it in Samsung Wallet.

Can I transfer my ticket to a physical transport card?

Please note that currently, this service is not available.
If you need to transfer tickets to physical card, please contact IDF Mobilités directly for latest information.
You can access IDF Mobilités customer service by clicking on your active Pass or Ticket > 3 Dots menu on the upper right hand corner> Customer service.

Do I need an Internet connection to use this service?

You don't need an internet connection when validating (up to 15 validations and up to 72 hours offline).
You need an internet connection to purchase a pass or ticket.

In the event of an inspection, how can I justify my ticket if the device is switched off?

Please do your best to keep your device turned on as IDF Mobilités staff might ask to check your picture in case of a Weekly/Monthly pass validation. For tickets, this is not required, you can simply tag your device on the agent reader.

Keep in mind ""device off"" validation only works for the following devices: INCLUDE ESE DEVICES FOR YOUR COUNTRY

In the event of an inspection, how can I justify my ticket?

Please do your best to keep your device turned on as IDF Mobilités staff might ask to check your picture in case of a Weekly/Monthly pass validation. For tickets, this is not required, you can simply tag your device on the agent reader.

Keep in mind ""device off"" validation only works for the following devices: INCLUDE Embedded Secure Element (eSE) DEVICES FOR YOUR COUNTRY

Does Samsung Wallet app need to be open for validation?

No, you can validate while Samsung Wallet is closed.

Where to find my "support number"? IDFM CS asks me for my support number, where to find it?

You can check your support number in ""Menu > IDF Mobilités"" at the bottom of the screen.

What's the purpose of my support number?

Your support number helps IDF Mobilités team to verify your device and handle purchases, refunds, or other issues related to the service.

I don't have any credit card in my Samsung Wallet. Can I still use Samsung Wallet?

If your card is not supported on Samsung Wallet, you can still purchase ticket at IDF Mobilités app.
Your pass or ticket could add to the Samsung Wallet afterward.

If I have different passes on my device, can I chose which one to be used?
e.g. "I have a T+ ticket and a Monthly Pass, can I use both if I am with my son?"

You cannot select which pass or ticket has priority over the other.
In general, only one pass or ticket can be used at once. If you own a pass and a ticket, the pass, if valid in the area you're travelling in, should take priority over the ticket, but is not a general rule. IDF Mobilités has the final say on the priority used on your ticket and passes as per their own regulations. Please contact IDF Mobilités if you need more precise informations.

What is Digital Key?

Digital Key allows you to use your smartphone to perform the same functions as a car key. It can lock/unlock or start your car and more from your smartphone with the NFC technology.

Images are for reference only. They may differ from the actual UX.

Which devices can be used with a Digital Key?

BYD car

• • Digital Keys can be used on models with the latest Android 13 OS or higher software installed: Galaxy S20 series (excluding S20 FE), Note20 series, S21 series (including S21 FE), S22 series, S23 series (including S23 FE), S24 series (including S24 FE), Z Flip 5G, Z Flip3, Z Flip4, Z Flip5, Z Flip6, Z Fold2, Z Fold3, Z Fold4, Z Fold5, Z Fold6.

According to Samsung security policy, a Digital Key can only be used on one smartphone. Transfer of information or duplication between devices is not possible.

Please note:

• • The list of smartphone models that can be supported may vary by car manufacturer.
• • You can update your Android OS in Settings > Software update > Download and install.
• • You can update your digital key application in Galaxy Store > Menu > Updates.
• • This feature may not be available depending on the region, model, or vehicle brand.

How can I register my car key?

The most important step is installing the car manufacturer’s app or receiving a registration information message from them. When you have it, follow these steps:

1. Register your car information in the car manufacturer’s app by following the guidelines.
2. Get in your car with the physical key and then follow the car navigation menu instructions.
3. Tap the “Digital Key registration menu” in the car manufacturer’s app.
4. Samsung Wallet will open, and you will be able to register your car key by following the app's instructions.

Please note: If this is your first time using Samsung Wallet, you will be able to proceed after setting up your Samsung Wallet.

How can I use my Digital Key?

NFC Type

1. Touch the NFC antenna area at vehicle’s door with the smartphone which registered the digital key. The door will unlock or lock.
2. After you place the smartphone on the vehicle’s wireless charging pad and the digital key is authenticated, you can start the vehicle using the start button.

Please note: To use this feature, the smartphone and vehicle must support the NFC feature.
If your car does not recognize your smartphone, try again after slightly changing the placement or orientation of your smartphone on the wireless charging pad.

How do I stop using my Digital Key?

If you want to stop using your Digital Key, follow these steps:

1. Select a registered Digital Key to launch the Key’s Details screen.
2. Select the more options icon and tap on “Delete”. To complete this, fingerprint recognition is required.

How do I start Digital Key sharing?

If you are the car owner and you want to start Digital Key sharing, follow these steps:

Depending on the manufacturer of your car, Share Key can be done as follows:

(*) Both the owner of the car and the Share Key recipient’s smartphones require the latest Android 13 OS or higher S/W and the latest Digital Key app update.

1. Select a registered Digital Key to launch the Key’s Details screen.
2. Select Share Key.
3. Enter your Samsung Wallet password or continue with fingerprint recognition.
4. Set the name of the Share Key recipient and permission to use the car, then tap Send Key.
5. Select the Share Key recipient or message app (text message, email, messenger). The app selected to send the Share invitation in the previous process will open, and the message will be sent.
6. Confirm and deliver the authentication code to verify the Share Key recipient. For enhanced security, we recommend delivering the authentication code using a different method than when sending the Share invitation message.
7. Once the Share invitation is completed, you can check the list of recipients you have shared with on the Key’s Details screen.

How do I accept Digital Key sharing?

This can only be executed when the recipient has received a sharing invitation text message from the car owner. Recipients who have received shared Keys do not need to carry a physical key or get in the car to register a Key.

To accept the Digital Key, follow these steps:

1. Open the sharing invitation text message and tap “See Key”.
2. Open Samsung Wallet to register your car key by following the app's instructions.

(*) Both the owner of the car and the Share Key recipient’s smartphones require the latest Android 13 OS or higher S/W and the latest Digital Key app update. Share invitations may also be received via text messages, emails, or messenger apps. Share Key recipients may be asked for authentication during the Share Key acceptance process, or a Digital Key activation process may be required.

(*) How to activate a Digital Key? The following are the methods:

1. Authentication code: The Share Key recipient should follow the instructions on the car’s navigation screen and enter the authentication code received from the owner of the car.
2. Activated Digital Key: The Share Key recipient should have the activated Digital Key and follow the instructions on the car’s navigation screen.

Please note: If this is your first time using Samsung Wallet, you will be able to proceed after setting up your Samsung Wallet.

How do I terminate Digital Key sharing?

This action can only be executed by the car owner. Steps are as follows:

1. Run your Samsung Wallet and select a registered Digital Key to launch the Key’s Details screen.
2. At the Key’s Details screen, select a recipient of the shared Key.
3. Select “Cancel Key”, fingerprint recognition will be required.
4. You can confirm the termination of sharing on the Key’s Details screen.

How can I prevent others from using the Digital Keys registered on my smartphone?

If you want to prevent others from using your Digital Keys, follow these steps:

1. Select a registered Digital Key to launch the Key’s Details screen.
2. Select the more options icon and tap on the “Security option”.
3. Activate the identity verification feature. To complete this, fingerprint recognition is required.

I started to register a Digital Key on my smartphone, but I cannot complete the registration.

When registering a Digital Key, it may take 1-3 minutes depending on the status of the network you are using.

Registering a Digital Key requires a network connection. If you try to register a Digital Key in an area where the network is not running smoothly, the network connection may be unstable, or you may have lost the connection. You must be aware of the area you are registering in.

Can I register multiple Digital Keys for one car?

Digital Keys only allow one primary user to register a key for one car. Other users can use the Key through the Key’s sharing feature.

Is a network connection needed to use a Digital Key?

If you have already registered a Digital Key, you can use it even if you do not have a network connection.

If you do not have a network connection, you cannot register a new Digital Key.

I lost my smartphone. How can I suspend the use of my Digital Keys?

You can suspend the use of your Digital Keys by going to the Internet and searching “SmartThings Find”. Here you can remotely lock your smartphone. If you delete the data on your smartphone, any registered Digital Keys will be deleted as well.

What can I do if I put my device on my car’s wireless charging pad, but the car is not starting?

Check the status of your Digital Key. If the Digital Key is not registered on the car company's server, the car will not start. If you are using a shared key, the car may not start depending on the permissions granted.

Please note: Digital Key permissions can be checked by selecting the corresponding Digital Key in Samsung Wallet.

What can I do if I put my device close to the door handle of the car, but the door does not open?

The first thing you must do is check if the NFC feature of your smartphone has been activated. If you select Digital Key in Samsung Wallet, you can check the status of your current Digital Keys. If the use of a Digital Key has been stopped, it will not work.

Do Digital Keys work on all car door handles?

No, they do not work on all car door handles. It is dependent on the model of your car. Also, the location of the door on which you can use your Digital Key will be different. For more information, contact the car manufacturer.

Is the wireless charging pad located in the same place in all cars?

The location of the wireless charging pad to place your smartphone on when starting the engine varies depending on the car manufacturer. For more information, contact the car manufacturer.

What can I do if the door does not open after confirming verification?

If the security setting is activated in the Additional menu in the Details of the Digital Key, security verification will be confirmed when locking or unlocking your car door. You must confirm your Digital Key with your biometrics data. Then, you must put the smartphone on the door handle of the car within 1 minute of confirmation. If the security setting is activated and the smartphone is turned off, fingerprint recognition will not be possible, and the Digital Key will not be usable.

My smartphone’s battery ran out and it turned off. Can I use my Digital Key?

If your smartphone has turned off after running out of battery, it can be used within 5 hours. But you must know if the security feature is enabled on the Key's Details screen, the Digital Key cannot be used as it is not possible to run fingerprint recognition.