How to participate in Trade-in program?

You can make your trade-in purchase by following these steps:

1 Visit the Samsung Trade-in website and confirm your old devices are in the eligible list.
2 Answer a few simple questions to valuate your old device.*
3 Fill in the IMEI / Serial Number of your new Samsung device** and other information. After confirmation, you can choose to visit dedicated Samsung Experience Stores for the final check up.
4 After the final check up, you will receive your Trade-in value in you Hong Kong Bank account via bank transfer within 3 working days. For more information, please visit our trade-in program page (https://117.p.syniva.es/hk_en/trade-in/) or contact our Customer Center ☎3698 4633 (Hong Kong) or 0800 333 (Macau).

*Old Devices would not be eligible for processing trade-in in the following situations:
1. After final physical assessment and inspection, the old device value is less than HK$300.
2. Security locks and personal accounts cannot be completely removed from the old device (e.g., Pattern/Pin/Password/Biometrics/Find my mobile/Gmail account/Samsung account/iCloud/Android or Google Smart Lock etc.).
**The IMEI / Serial number of the newly purchased Samsung device is required; each IMEI / Serial number can be used once only.

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