Bad Weather Service Arrangement

Learn more about our service arrangement when Tropical Cyclone Warning Signal No. 8 or above, or Black Rainstorm Warning Signal is in force.

Online Shop Delivery Service (Mobile Devices)


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 2PM: Resume service gradually within 2 hours
	Cancelled after 2PM: Service suspended for the rest of the day (Delivery will be postponed to the next business day)

*Samsung online shop pickup service will change according to the arrangement of Samsung Experience Store, please refer to the related part below.

Online Shop Delivery Service (Home Appliances)


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 2PM: Resume service gradually within 2 hours
	Cancelled after 2PM: Service suspended for the rest of the day (Delivery will be postponed to the next business day)

On-site Repair / Installation Service


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 1PM: Resume service gradually within 2 hours
	Cancelled after 1PM: Service suspended for the rest of the day

*Customers who have pre-booked our services will be contacted to reschedule the appointment.

Service Centre


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 4PM: Resume service within 2 hours
	Cancelled after 4PM: Service suspended for the rest of the day

*Customers who have pre-booked our services will be contacted to reschedule if warning signal is issued during Service Centre's operating hours.

Experience Store


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 4PM: Resume service within 2 hours
	Cancelled after 4PM: Service suspended for the rest of the day

Live Chat


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Limited service provided
	Cancelled: Resume service within 2 hours

Customer Service Hotline


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 8PM: Resume service gradually within 2 hours
	Cancelled after 8PM: Service suspended for the rest of the day

Service may be adjusted subject to weather and traffic condition. For enquiry, please contact us via Live Chat or Email. Samsung agents will be at your service as soon as possible. Thank you for your understanding.

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Learn more

Call

Speak to one of our dedicated team of experts

Learn more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.

Self-diagnose your Galaxy device Find a support centre

Sign Language support Service

Samsung has prepared a video chat service for people with hearing impairments sign language technical support service.

*Please make an appointment at Live Chat Support

Learn more

Apps & Services Customer Support

Samsung Wallet (Samsung Pay) : 2121-9088