Contact Info

Customer Service Hotline (Hong Kong)

Monday to Sunday (Including Public Holidays) 9am-9pm




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Customer Service Hotline (Macau)

Monday to Sunday (Including Public Holidays) 9am-9pm


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Samsung Wallet (Samsung Pay) Hotline

Monday to Sunday (Including Public Holidays) 9am-12mn




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Online Shop Service Hotline (Hong Kong)

Monday to Sunday (Including Public Holidays) 9am-12mn





Click here

Online Shop Service Hotline (Macau)

Monday to Sunday (Including Public Holidays) 9am-12mn





Click here

Face-to-face support

Search for the nearest Samsung Service Centre's in your area.
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Online Support

Live Chat (Customer Service)

Monday to Sunday (Including Public Holidays): Open 24 Hours

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Live Chat (Online Shop)

Monday to Sunday (Including Public Holidays) 10am-10pm
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Sign Language support Service

Samsung has prepared a video chat service for people with hearing impairments sign language technical support service.

Support Product: Mobile Device / Tablet

Operation Hour: Every Monday, Wednesday, Friday 2pm-5pm

*Please make an appointment at Live Chat Support




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Send us an email

We'll respond within 24 hours of your request.
Send us an email

At Your Service

A portal to register your product, request for a callback, schedule an appointment at our Service Centers and much more
Mobile support booking

Online Pre-booking Service

Mobile Information Transfer Service, Operating System (OS) Upgrade Service and Gift Redemption

* Added new mobile information transfer service

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E-mail CEO Office

We endeavour to respond within 24 hours
E-mail ceo office

*For any enquiry regarding our website, please use our Live Chat Support service, or contact our Customer Service Hotline at 36984698. We are here to help.

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