Galaxy Book5 Pro 360 (16", Core Ultra 7, 32GB)
Common Topics
Galaxy Book5 Pro 360 (16", Core Ultra 7, 32GB)
NP960QHAA-EXPSolutions & Tips
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Guide/Others
How To Turn On/Off The Ambient Light Sensor (Windows 8/8.1)?
FAQ for Samsung PC. Find more about 'How To Turn On/Off The Ambient Light Sensor (Windows 8/8.1)?' with Samsung Support.
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Driver
How can I uninstall the driver?
FAQ for Samsung PC. Find more about 'How can I uninstall the driver?' with Samsung Support.
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Guide/Others
How to Change the Login Password for Windows Account on PC (Hong-Kong version)?
FAQ for Samsung Computing. Find more about 'How to Change the Login Password for Windows Account on PC (Hong-Kong version)?' with Samsung Support.
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Software
Where do I obtain a product activation key for Microsoft Office?
FAQ for Samsung PC. Find more about 'Where do I obtain a product activation key for Microsoft Office?' with Samsung Support.
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Driver
GFX driver error after uninstalled MS Visual C++
FAQ for Samsung PC. Find more about 'GFX driver error after uninstalled MS Visual C++' with Samsung Support.
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Installation / Connection
What does DVI mean?
FAQ for Samsung PC monitor. Find more about 'What does DVI mean?' with Samsung Support.
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System Error/Blue Screen
Windows 8: Fixing Windows 8 Boot Issues
FAQ for Samsung PC. Find more about 'Windows 8: Fixing Windows 8 Boot Issues' with Samsung Support.
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Software
Windows 8: Viewing the PC screen on a TV or external monitor using Wi-Di and HDMI
FAQ for Samsung PC. Find more about 'Windows 8: Viewing the PC screen on a TV or external monitor using Wi-Di and HDMI' with Samsung Support.
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Operating System
How do I enter Safe Mode for Windows 8/8.1?
FAQ for Samsung PC. Find more about 'How do I enter Safe Mode for Windows 8/8.1?' with Samsung Support.
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Guide/Others
How to create a copy of your hard drive using Recovery?
FAQ for Samsung PC. Find more about 'How to create a copy of your hard drive using Recovery?' with Samsung Support.
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Guide/Others
How To Calibrate Your Battery?
FAQ for Samsung PC. Find more about 'How To Calibrate Your Battery?' with Samsung Support.
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Guide/Others
How to install and update software using the Samsung Update Samsung Apps menu
FAQ for Computing. Find more about 'How to install and update software using the Samsung Update Samsung Apps menu' with Samsung Support.
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OT_Others
What do the LEDs mean on my Samsung notebook?
FAQ for Samsung PC. Find more about 'What do the LEDs mean on my Samsung notebook?' with Samsung Support.
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Operating System
Free Upgrade to Windows 8.1
FAQ for Samsung PC. Find more about 'Free Upgrade to Windows 8.1' with Samsung Support.
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Software
[Windows 8] Using the SW Update Application
FAQ for Samsung PC. Find more about '[Windows 8] Using the SW Update Application' with Samsung Support.
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Windows Tile App
How do I use the S Camera app on my Windows 8 Samsung notebook?
FAQ for Samsung PC. Find more about 'How do I use the S Camera app on my Windows 8 Samsung notebook?' with Samsung Support.
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Operating System
[Windows 8.1] Upgrading Window 8 to Windows 8.1
FAQ for Samsung PC. Find more about '[Windows 8.1] Upgrading Window 8 to Windows 8.1' with Samsung Support.
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Software
[Windows 8] Copying a Disk with Recovery
FAQ for Samsung PC. Find more about '[Windows 8.1] Upgrading Window 8 to Windows 8.1' with Samsung Support.
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Operating System
Windows 8: Installing Windows 7 with an Easy Windows 8 Recovery Option
FAQ for Samsung PC. Find more about 'Windows 8: Installing Windows 7 with an Easy Windows 8 Recovery Option' with Samsung Support.
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Guide/Others
How can I find the latest International Warranty information of Note PC?
FAQ for Samsung PC. Find more about 'How can I find the latest International Warranty information of Note PC?' with Samsung Support.
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Guide/Others
Why is the Virtual Keyboard Missing in Tablet Mode on my PC (Hong-Kong version)?
FAQ for Samsung Computing. Find more about 'Why is the Virtual Keyboard Missing in Tablet Mode on my PC (Hong-Kong version)?' with Samsung Support.
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Guide/Others
[Windows 10 ver. 1803] Tips about new Windows Defender features on Samsung PC (Hong-Kong version)
FAQ for Samsung Computing. Find more about '[Windows 10 ver. 1803] Tips about new Windows Defender features on Samsung PC (Hong-Kong version)' with Samsung Support.
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Guide/Others
How to turn on Battery saver
Find out more about How to turn on Battery saver with Samsung Support
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Guide/Others
How to navigate the Mobile device with mouse or keyboard of the PC in SideSync?
FAQ for Samsung PC. Find more about 'How to navigate the Mobile device with mouse or keyboard of the PC in SideSync?' with Samsung Support.
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Hardware
Notice to Samsung Printer Customers
FAQ for Samsung Printer. Find more about 'Notice to Samsung Printer Customers' with Samsung Support.
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Guide/Others
Tips for using Voice Note on Samsung PC (Hong-Kong version)
FAQ for Samsung Computing. Find more about 'Tips for using Voice Note on Samsung PC (Hong-Kong version)' with Samsung Support.
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Guide/Others
Can I claim for warranty if my Samsung notebook is physically damaged?
FAQ for Samsung PC. Find more about 'Can I claim for warranty if my Samsung notebook is physically damaged?' with Samsung Support.
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Operating System
Notes to Windows 10 update
FAQ for Samsung PC. Find more about 'Notes to Windows 10 update' with Samsung Support.
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Guide/Others
[Windows 10] How to Change Display Resolution on PC (Hong-Kong version)?
FAQ for Samsung Computing. Find more about '[Windows 10] How to Change Display Resolution on PC (Hong-Kong version)?' with Samsung Support.
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Guide/Others
Windows 10: Microsoft Edge/Internet Explorer
FAQ for Samsung Computing. Find more about 'Windows 10: Microsoft Edge/Internet Explorer' with Samsung Support.
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Guide/Others
Tips for using Studio Plus on Samsung PC (Hong-Kong version)
FAQ for Samsung Computing. Find more about 'Tips for using Studio Plus on Samsung PC (Hong-Kong version)' with Samsung Support.
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Operating System
[Windows 8] How to change languages in Windows 8
FAQ for Samsung PC. Find more about '[Windows 8] How to change languages in Windows 8' with Samsung Support.
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Internet
How do I connect my Windows 8 Samsung notebook to a wireless network?
FAQ for Samsung PC. Find more about 'How do I connect my Windows 8 Samsung notebook to a wireless network?' with Samsung Support.
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Recovery
Why the Make bootable disk checkbox is disabled?
FAQ for Samsung PC. Find more about 'Why the Make bootable disk checkbox is disabled?' with Samsung Support.
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Operating System
[Windows 10 ver. 1803] Tips about improved features in My People on Samsung PC (Hong-Kong version)
FAQ for Samsung Computing. Find more about '[Windows 10 ver. 1803] Tips about improved features in My People on Samsung PC (Hong-Kong version)' with Samsung Support.
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Operating System
What are the Windows 8 hot keys on my Samsung notebook?
FAQ for Samsung PC. Find more about 'What are the Windows 8 hot keys on my Samsung notebook?' with Samsung Support.
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Internet
IE Crashes when Opening
FAQ for Samsung PC. Find more about 'IE Crashes when Opening' with Samsung Support.
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Operating System
Windows 8: Windows 8 Authentication
FAQ for Samsung PC. Find more about 'Windows 8: Windows 8 Authentication' with Samsung Support.
Manuals & Downloads
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User Manual(Windows 11)
- ver 1.1
- 2.02 MB
- Feb 19. 2025
ENGLISH -
User Manual(Windows 11)
- ver 1.1
- 2.04 MB
- Feb 19. 2025
CHINESE(Traditional)
Useful links
Other software tools and services
Samsung PC Help
A mobile application which provides various content (FAQ, virtual experience, etc.) to resolve Samsung PC-related problems.
Read More
Samsung Update (Windows Store App)
Quickly and easily install required software for your system with Samsung Update. You can install or update the newest drivers, firmware, and application programs. You will need to install the Samsung Update first, through the Window Store. (Available on Windows 10 Creators Update (Ver.1703) and later versions)
Read More
