Bad Weather Service Arrangement
Learn more about our service arrangement when Tropical Cyclone Warning Signal No. 8 or above, or Black Rainstorm Warning Signal is in force.
| Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal | ||
| In force | Cancelled | |
| On-site Repair / Installation Service | Suspension of service | At/ before 1PM: resume service gradually within 2 hours After 1PM: service suspended for the rest of the day |
| Service Centre | Suspension of service | At/ before 4PM: resume service within 2 hours After 4PM: service suspended for the rest of the day |
| Live Chat | Limited service provided | Resume service within 2 hours |
| Customer Service Hotline | Suspension of service | At/ before 8PM: resume service gradually within 2 hours After 8PM: service suspended for the rest of the day |
| Delivery Service (Home Appliances) | Suspension of service | At/ before 2PM: resume service gradually within 2 hours After 2PM: service suspended for the rest of the day |
| Samsung Experience Store | Suspension of service | At/ before 4PM: resume service within 2 hours After 4PM: service suspended for the rest of the day |
Service may be adjusted subject to weather and traffic condition. For enquiry, please contact us via Live Chat or Email. Samsung agents will be at your service as soon as possible. Thank you for your understanding.