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Bad Weather Service Arrangement

Mobile Device/Camera & Camcorder/TV & AV/PC & Office/Home Appliance/Apps & Services
Aug 31, 2023

Bad Weather Service Arrangement
Learn more about our service arrangement when Tropical Cyclone Warning Signal No. 8 or above, or Black Rainstorm Warning Signal is in force.




Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
 In forceCancelled
On-site Repair / Installation Service Suspension of serviceAt/ before 1PM: resume service gradually within 2 hours
After 1PM: service suspended for the rest of the day
Service CentreSuspension of serviceAt/ before 4PM: resume service within 2 hours
After 4PM: service suspended for the rest of the day
Live Chat Limited service providedResume service within 2 hours
Customer Service HotlineSuspension of serviceAt/ before 8PM: resume service gradually within 2 hours
After 8PM: service suspended for the rest of the day
Delivery Service (Home Appliances)Suspension of serviceAt/ before 2PM: resume service gradually within 2 hours
After 2PM: service suspended for the rest of the day
Samsung Experience StoreSuspension of serviceAt/ before 4PM: resume service within 2 hours

After 4PM: service suspended for the rest of the day


Service may be adjusted subject to weather and traffic condition. For enquiry, please contact us via Live Chat or Email. Samsung agents will be at your service as soon as possible. Thank you for your understanding.

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