| 28 Jan 2025 (Tue.) Lunar New Year's Eve | 29 Jan 2025 (Wed.) Lunar New Year's Day | 30 Jan 2025 (Thu.) 2nd Day of Lunar New Year | 31 Jan 2025 (Fri.) 3rd Day of Lunar New Year | 1 Feb 2025 (Sat.) 4th Day of Lunar New Year | 2 Feb 2025 (Sun.) 5th Day of Lunar New Year | 3 Feb 2025 (Mon.) 6th Day of Lunar New Year | |||
| Service Centre | Hong Kong | Langham Place (Mong Kok) Causeway Bay Plaza (Causeway Bay) | 11:00 - 18:00 | Close | Normal Service | ||||
| Telecom Service One Ltd. (Kwun Tong) | Normal Service | Close | Normal Service | ||||||
| Wah Fung Computer Services Ltd. (Kwun Tong) | 10:00 - 17:00 | Close | |||||||
| Macau | 10:30 - 19:30 | Close | |||||||
| Service Hotline | Customer Service Hotline (3698 4698/ 0800 333) | Normal Service | 10:00 - 19:00 | Normal Service | |||||
| Live Chat (CS chat) | Normal Service | ||||||||
| Online Shop Service Hotline (3698 4633) | |||||||||
| Chat with a Samsung Expert (ePromoter) | |||||||||
| Samsung Experience Store (Service Counter) | Central | Normal Service | 12:00 - 18:00 | 11:00 - 19:00 | Normal Service | ||||
| Tsim Sha Tsui | |||||||||
| Mong Kok | |||||||||
| Kai Tak | |||||||||
| Tsuen Wan | |||||||||
| Tsuen Kwun O | |||||||||
| Taikoo | |||||||||
| Yuen Long | |||||||||
| Kowloon Bay | Close | 11:00 - 21:00 | |||||||
| Shatin | 11:30 - 20:30 | ||||||||
| On-site Repair / Installation Service | Hong Kong | Until 16:30 | Close | Normal Service | |||||
| Macau | Close | Normal Service | |||||||
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