Terms & Conditions
These customer terms and conditions (“terms“) set out the terms and conditions relating to the use of our website at https://shop.samsung.com/hk_en/ (our “site“) and the contract between us for the sale of products (“contract“) via the area on the site where we sell products (the “online shop“). These terms do not cover the sale of our products by third parties to you.
In order to use the site, including the online shop, you must first agree to these terms. You must not use the site and may not accept these terms if you are not of legal age to enter into a binding contract.
Please read these terms carefully and understand them, before ordering any products through our site (“products“). You should understand that by ordering any of our products, you accept these terms. You may print a copy of these terms for future reference.
We reserve the right to amend these terms from time to time without assigning any reason and at our sole discretion. Whenever you wish to use the site, please check these terms to ensure you understand these terms which will apply at that time. These terms were most recently updated on 25 Feb 2021.
1. Information about us
1.1. In these terms, “we“, “us“, “our“ or “Samsung Hong Kong“ means Samsung Electronics H. K. Company, Limited, a corporation organised and existing under the laws of Hong Kong. We operate the online shop through our site in accordance with these terms.
2. Products
2.1. Any images or photographs of the products that we put on our site are for illustration only and actual products available for purchase in Hong Kong or Macau may differ from that shown. We shall use reasonable endeavours to make sure the colours, sizes and details are displayed accurately but errors may occur. In addition, we cannot guarantee that the way in which your computer displays these colours or details accurately reflects the products made available by us. The products you receive may therefore vary slightly from those advertised.
2.2. Any packaging that we use to provide the products to you may vary from any packaging indicated on our site (where applicable).
3. Order for products
3.1. Our order process will permit you to check the products you have ordered and amend any errors before submitting the order. Please ensure that you read through your order thoroughly before submitting it, as your order cannot be amended or cancelled once placed.
3.2. Your order constitutes an offer by you to buy our products on these terms. You are deemed to have placed an order with us by ordering via our online checkout process. We will only accept your offer (and form the contract of sale) when we send you an email confirming your order (“purchase order”).
3.3. We may refuse to accept your order or reverse your order:
3.3.1. Where the product is not available;
3.3.2. Where we cannot obtain authorization for your payment;
3.3.3. If there has been a pricing or product description error (see clause 3.6 below); or
3.3.4. If you do not meet the eligibility criteria set out in clause 4 below.
3.4. The contract will only be formed when we send you an email that contains the purchase order. The parties to the contract are you and Samsung Electronics H. K. Company, Limited.
3.5. The contract will relate only to those products whose dispatch we have confirmed in the purchase order. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate purchase order.
3.6. All our products are subject to availability. If, for any reason, any or all of the products you have ordered are or become unavailable or there has been an error in the price or product description on our site or the online shop, we will make reasonable efforts to notify you of this as soon as reasonably possible after becoming aware of it. We do not warrant to sell the product to you at the listed price in the event of any error or omission in the listing of the price. In such event, we shall have no liability to you whatsoever, other than to refund you such amount paid by you (if any) for the affected product(s).
4. Your status
4.1. By placing an order through our site, you warrant that:
4.1.1. You are legally capable of entering into binding contracts;
4.1.2. You are at least 18 years old;
4.1.3. Any information you provide to us is complete and accurate;
4.1.4. You are a resident in Hong Kong or Macau;
4.1.5. You are accessing the site from Hong Kong or Macau; and
4.1.6. You are purchasing products in your individual capacity for personal and domestic, non- commercial use.
5. Our status
5.1. We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our website, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. You acknowledge that Samsung Hong Kong is not responsible for the availability of, and does not endorse the content of, links to external third party websites. This disclaimer does not affect your statutory rights against the third party seller.
5.2. You acknowledge that Samsung Hong Kong is not liable for any loss or damage that you may suffer as a result of the availability of, or your access to, any external links, including as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such external links.
6. Delivery location
The delivery address must be located within Hong Kong or Macau, with the exclusion of PO Boxes, areas that are restricted zones, logistics warehouse, transshipment warehouse or places that require security pass/ clearance. Without prejudice to the foregoing, the decision on suitability of delivery locations is at Samsung Hong Kong's sole discretion.
6.1. For TV, AV, Home Appliances & Monitor, the delivery address must be located within Hong Kong only.
7. Delivery method
7.1. We will use a courier service to deliver the products to you.
7.2. The date listed on the order confirmation indicates the date we confirm the receipt of your order.
7.3. Delivery of the products does not normally include installation unless we expressly specify otherwise for a product on our site.
7.4. We will be deemed to have delivered the product(s) to you when we deliver them to the address you gave us when placing the order or signing up to our online shop.
7.5. Within a reasonable time after the dispatch of your order, we will send you an email to advise that we have started to dispatch mobile & computer products to the address you gave us.
7.6. All delivery dates quoted by us are estimates only and we reserve the right to change the delivery dates at any time, provided that we will make reasonable efforts to notify you of such change as soon as reasonably possible. We shall not be liable for increased cost, loss of profits or goodwill or any other incidental, direct or indirect or consequential damages due to late delivery of the relevant products.
7.7. TV delivery, site visit and installation schedule of Hong Kong districts:
7.7.1. Delivery, Site visit and installation arrangement (exclude below districts): Every Monday to Saturday
District |
Delivery |
Installation and Site visit |
Tung Chung |
Every Monday / Thursday / Saturday |
Every Monday / Thursday / Saturday |
Discovery Bay |
Every Thursday / Saturday |
Every Thursday / Saturday |
Ma Wan |
Every Saturday |
Every Saturday |
Outlying Island |
no delivery service |
Every Thursday |
7.7.2. For Installation and Site visit order:
1. Outlying Island district include Cheung Chau, Peng Chau, Lamma Island, Mui Wo, Tai O, Tung Ping Chau, Tap Mun, and Po Toi Island. If not mention above, please call 3698 4698 for enquiry.
2. Outlying Island district, please request installation and Site visit services at least 3 working days in advance before Thursday. (If Thursday is Public holiday, on-site visit will be postponed to next week)
3. Restricted area (if any) MAY need extra charge HK$300, please call 36984698 for enquiry if need.
7.7.3. Delivery service:
1. Delivery time: 11:00 am – 6:00 pm (Mon to Sat), no delivery on Sun and public holiday.
2. Customer will be called to confirm the delivery time one working day before, logistic department will arrange the delivery only after confirmation, please remind customer to answer the call from logistic department.
7.7.4. Installation service:
1. Installation Service hour: 11:00am – 7:00pm (Mon to Sat), no service on Sun and public holiday.
2. Installation engineers will make the first call before 12 noon on the day of installation to confirm the on-site time with customer.
3. Installation can be carried out on the same day for appliances which successfully delivered before 6 pm.
7.7.5. Extra Service and Charge:
7.7.5.1. Extra Delivery Service and Charge
(i) Stairs Charge
If the purchased product has to be lifted up/down by walking stairs instead of taking lift, customer is liable to pay the Stairs Charge as below. The Charge will be collected on-site by the delivery team.
TV Size: |
Services item : |
1st ~ 100th Steps Charges: |
Projector & less than 60" TV |
Staircase surcharge (12 steps of stair = 1 floor) |
$40 / floor |
60" ~ 79"TV |
Staircase surcharge (12 steps of stair = 1 floor) |
$100 / floor |
80" ~ 90"TV |
$200 / floor |
- Every 12 steps charge 1 floor (min. 1 floor, for example 15 steps, delivery team will charge 2 floors)
- If there are over 4 steps before entering into your premises (i.e. stairs between ground floor and lift lobby, stairs at the street where must be passed through, etc), every 12 steps charge 1 floor. (min. 1 floor, for example 5 steps, 1 floor will be charged)
- If there are over 100 steps, quotation will be offered separately.
- If the stairs are circle ladder within the flat, Stair Charge as above will further add 50%.
- Stairs Charge is only applicable for original packing items.
7.7.5.2. Path Charge
If there is small path before accessing delivery address from car park by walk, customer should pay Path Charge for every HK$50/50M after 50M. This Charge will be collected on-site by the delivery team.
For example: If < 50 meters = HK$0, > 50meters but < 100meters = HK$50, > 100M but <150M = HK$100,etc.
7.7.5.3. Same day disposal Charge and it’s arrangement
If there is same day delivery and disposal request, please confirm with us when we are first contacting you for the delivery/installation date. Disposal service does not include dismantling old product. Please make sure to remove any old TV connection and/or wall mount BEFORE the delivery. Delivery team will not move or dismantle anything in customer's premises. Without the above conditions, disposal service will NOT be carried out at the time of delivery.
The surcharge will be collected on-site by the delivery team.
Services item : |
(Old machine)Product type: |
Charges: |
Remarks: |
Collection of old machine (Together with new product delivery) |
Below 80” TV / Monitor |
HK$100 / unit |
If there is lift up or down stairs/ small path during return way, surcharge will be collected as the newly purchased one. |
80” or above TV / Monitor |
HK$200 / unit |
1. Disposal service of old appliances in similar type to the new appliances purchased and delivered only.
2. Delivery team reserves the right to refuse the dispose of the old machine if there are insects or leftover inside the appliances.
7.7.6. Installation & Site visit Charge:
Installation Charge:
TV |
Product / Size |
Stand Installation |
Wall mount installation |
Uninstallation |
Remark |
|
Paid |
Gift |
|||||
40" or below |
HK$200 |
Free |
HK$400 |
If purchased new Samsung TV, Free for dismantling old Samsung TV from Samsung wall mount (For Non-Samsung TV & wall mount dismantling need extra charge, please call 36984698 for enquiry)
|
For paid installation services: |
|
Above 40" |
Free |
Free |
Free either stand / wall mount 1st time installation
|
|
||
Purchase more than 1pc TV AND above 40" |
Free for both TV |
Free |
Free either stand / wall mount 1st time installation |
1. Both TV should be purchased at the same time and showed on the same invoice |
||
Lifestyle TV |
Product / Size |
Stand / Studio Stand Installation |
Wall mount installation |
Uninstallation |
|
Paid |
Gift |
||||
32”~65” |
Free |
Free |
Free either stand / studio stand / wall mount 1st time installation
|
If purchased new Samsung Lifestyle TV, Free for dismantling old Samsung TV from Samsung wall mount |
|
7.8. Samsung Delivery, Site visit & Installation Schedule of districts:
7.8.1. Delivery, Site visit and installation arrangement (exclude below districts): Every Monday to Saturday
District |
Delivery and Site visit |
**Installation |
Tung Chung |
Every Monday / Thursday / Saturday | Every Monday / Thursday / Saturday |
Discovery Bay |
Every Thursday / Saturday | Every Thursday / Saturday |
Ma Wan |
Every Saturday | Every Saturday |
* Mui Wo & Tai O |
No delivery & Site visit service |
Every Monday / Wednesday |
Other Outlying Island |
No delivery & Site visit service |
No installation service |
* Extra installation charge for Mui Wo and Tai O – HK$300 (This surcharge will be collected on-site by the installation team).
** Restricted area (if any) installation MAY need extra charge HK$300 - need to enquire individually 36984698
7.8.2. Delivery service:
1. Delivery time: 11:00 am – 6:00 pm (Mon to Sat), no delivery on Sun and public holiday.
2. Customer will be called to confirm the delivery time one working day before, logistic department will arrange the delivery only after confirmation, please answer the call from logistic department.
7.8.3. Installation service hour:
1. Installation Service hour: 11:00am – 7:00pm (Mon to Sat), no service on Sun and public holiday.
2. Installation engineers will make the first call before 12 noon on the day of installation to confirm the on-site time with customer.
3. Installation can be carried out on the same day for appliances which dealer successfully delivered before 6 pm.
7.8.4. Extra Service and Charge:
7.8.4.1 Extra Delivery Service and Charge (Refrigerator / Washing Machine / Air Dresser):
(i) Stairs Charge
If the purchased product has to be lifted up/down by walking stairs instead of taking lift, customer is liable to pay the Stairs Charge as below. The Charge will be collected on-site by the delivery team.
Product type: |
Services item : |
1st ~ 100th Steps Charges: |
Normal REF / WSM
|
Staircase surcharge (12 steps of stair = 1 floor) |
HK$40 / floor |
Side-By-Side / Multi-door REF |
Staircase surcharge (12 steps of stair = 1 floor) |
HK$100 / floor |
Air Dresser |
HK$100 / floor |
- Every 12 steps charge 1 floor (min. 1 floor, for example 15 steps, delivery team will charge 2 floor)
- If there are over 4 steps before entering into your premises (i.e. stairs between ground floor and lift lobby, stairs at the street where must be passed through, etc), every 12 steps charge 1 floor. (min. 1 floor, for example 5 steps, 1 floor will be charged)
- If there are over 100 steps, quotation will be offered separately.
- If the stairs are circle ladder within the flat, stair charge as above will further add 50%.
- Standard stairs surcharge is only applicable for original packing delivery. Separate quotation will be offered for products which needs unpacking to enter premises.
- Products will only be unpacked for delivery if customers sign a Disclaimer agreeing to be responsible themselves for any subsequent damages to the unpacked goods. After unpacked, customer need to check the product outlook and sign delivery note as receive confirmation before further move.
7.8.4.2 Path Charge
If there is small path before accessing delivery address from car park by walk, customer should pay Path Charge for every HK$50/ 50M after 50M. This Charge will be collected on-site by the delivery team.
For example: If < 50 meters = HK$0, > 50meters but < 100meters = HK$50, > 100M but <150M = HK$100,etc.
7.8.4.3. Same day disposal Charge and it’s arrangement
If there is same day delivery and disposal request, please confirm with us when we are first contacting you for the delivery/installation date. Disposal service does not include dismantling old product. Please make sure to remove any old machine electrical supply, water supply hose and drain hose BEFORE the delivery. Delivery team will not move or dismantle anything in customer's premises. Without the above conditions, disposal service will NOT be carried out at the time of delivery.
The surcharge will be collected on-site by the delivery team.
Services item : |
(Old machine)Product type: |
Charges: |
Remarks: |
Collection of old machine (Together with new product delivery) |
Normal REF / WM |
HK$100 / unit |
If there is lift up or down stairs/ small path during return way, surcharge will be collected as the newly purchased one. |
AirDresser |
|||
Side-By-Side REF / 4-Door or above REF |
HK$150 / unit (Extra service charge HK$300 for dismantling of dispenser in SBS REF if needed) |
||
Others |
Delivery team quote the charge on-site
|
1. Disposal service of old appliances in similar type to the new appliances purchased and delivered only.
2. Delivery team reserves the right to refuse the dispose of the old machine if there are insects or leftover inside the appliances.
7.8.5. Basic Installation / Door Change / Door Dismantle / Site visit Labor Charges
Product |
Type |
Basic Installation |
Door Change (Onsite) |
Door Dismantle of new or old REF (Onsite) |
Site Measurement |
REF |
Designated model |
N/A |
HK$380 |
HK$200 |
Free (1st), HK$110 (2nd) |
Other model |
N/A |
HK$110 |
|||
WSM |
Top-Loading |
HK$80 |
N/A |
N/A |
HK$100 |
Front-Loading |
Free |
||||
Air Dresser |
Air Dresser |
Free |
N/A |
N/A |
HK$110 |
Note:
1. Customer has to ensure enough space for onsite door change request
2. REF has been door changed before but want to change back again to original design, customer need to pay labor cost HK$380 & extra parts cost
3. The designated REF models with door change service
Model |
RB29FERNCS9/SH |
RB33J3200SA/SH |
RB33J3200S9/SH |
RB34K6252SS/SH |
RB33R8899SR/SH |
RB34T675FB1/SH |
RB34T675FS9/SH |
4. Please refer Appendix 2 : the designated REF models with free site measurement
Model |
RB33R8899SR/SH |
RB34K6252SS/SH |
RF50M5920S8/SH |
RF50N5860B1/SH |
RS58K66677P/SH |
RS62K6007S8/SH |
RS63R5597B4/SH |
RS64R5337B4/SH |
7.8.6. Installation service
Air Dresser Premium Installation service include:
· Unboxing and move the machine to the designated installation location (Under the situation that have enough space for installation.) |
Free under normal situation |
· Power connection (If socket wires connection service needed, please request before service order creation.) |
Free |
· Installation of water tray |
Free |
· User interface test (Button/Display) |
Free |
· Main part stability |
Free |
· Leveling check (Foot adjustment) |
Free |
· SmartThings APP installation and introduction |
Free |
· User Interface control introduction |
Free |
· Usage demo, cleaning tips and Descaling tutorial |
Free |
7.8.7. Other Conditions
1. If there should be Stairs/Path/Disposal Charge in actual but not mentioned in delivery order, delivery team will quote based on actual circumstances. Customer shall pay those Stairs/Path/Disposal Charge in cash to the delivery team.
2. Customer has to ensure that the new or original appliances can be moved in or out the requested place. If door dismantle is needed (e.g. kitchen doors, main door), customer needs to dismantle it by themselves. Delivery team will not move or dismantle anything in customer's premises.
3. Delivery service will be suspended when a typhoon signal No.8 or above/ black rainstorm signal is hoisted. If the signal is cancelled, the delivery service will be rescheduled by contacting customer again.
4. Any amendments of order (i.e. delivery date, delivery time session or adding items, etc.), please inform Samsung at least 2 working days (excluding Sunday and public holidays) before the prior agreed delivery date.
5. We shall be deemed to have properly performed all obligations under the Contract upon delivery, and the Products delivered shall be deemed to be correct and of satisfactory quality.
6. Samsung Electronics H.K. Company, Ltd. reserves the right to amend any of the terms of delivery and installation. In case of dispute, the decision of Samsung Electronics H.K. Company, Ltd. shall be final.
8. Risk and title
Ownership of the products will only pass to you on the date, whichever is the later, of either (i) delivery; or (ii) when we receive full payment of all sums due in respect of the products, including delivery charges (if applicable). Risk of loss or damage of the products will however pass to you upon delivery.
9. Price and payment
9.1. The prices of the products quoted on our site are in Hong Kong Dollars (HK$). Unless specified otherwise, the prices of the products quoted on our site do not include delivery charges.
9.2. Product prices and delivery charges are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a purchase order, save in the situations described in clause 3.6.
9.3. Payment for all products is collected by Synnex Technology International (HK) Limited, a third party service provider which we engage to process payment collection; on payment page, the name of payment recipient would be shown as 'Samsung eStore - Synnex'. Payment must be made either by Samsung Pay, credit card (Visa & MasterCard), or American Express; or made by installments with HSBC, Hang Seng Bank, Bank of China or Standard Chartered credit cards (Visa & MasterCard) upon meeting designated checkout value, please find more details in 'Frequently Asked Questions'.
10. Returns
Orders are returnable only if they are incorrect or defective. An “incorrect” item means the item delivered (excluding free gift) is not what you ordered (i.e. the model or colour is different from what is indicated on the order confirmation or there are missing items or parts inside the packaging). Free gift may be delivered separately.
If you discover any external cosmetic damage (such as scratch, dent, stain or crack) on the item, it may only be returned if you arrange the returns request on or before next calendar day after the day the item is delivered to you (unless otherwise specifically required by any applicable law). Please call 3698 4633 (Hong Kong) or 0800 333 (Macau) for assistance. Our customer service team is available on Monday to Sunday (Including Public Holidays) 10am-7pm.
Returned items must meet the following requirements:
• The returns request must be submitted on or before next calendar day after the day the item is delivered to you.
• Mobile & Computer: Item collection at your shipping address will be arranged in next 7 days upon you raised the returns request. The item will be delivered to our customer service center for checking.
• TV, AV, Monitor, Home Appliances (except Vacuum Cleaner): Will arrange on site checking at your shipping address.
• Vacuum Cleaner: You need to bring the item to our customer service center for checking.
• You must provide proof of purchase with order completion email, order number and invoice number.
• Item must be in brand new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
• Item must be returned in the original delivery box (or with, at least, suitable packaging) to protect the product from damage during return delivery.
• We regret to inform that any requests for cancellation, return or refund due to a change of mind will not be accepted. We reserve the rights to reject any cancellation, return or refund requests that we deem unfit, unreasonable or unjustified at our sole discretion.
11. Product warranties
For details regarding any warranty on products listed on the site, please refer to: https://117.p.syniva.es/hk_en/support/your-service/main. Such warranty is offered by Samsung Electronics H. K. Company, Limited.
12. Exclusion of warranties
12.1. You may have rights which cannot be excluded, restricted or modified. The exclusions of warranties, and the limitation of liability in clause 13 below, apply subject to any rights you may have under such laws.
12.2. You agree that your access to and use of the site is at your sole risk and that the site is provided “as is“ and “as available“. In particular, Samsung Hong Kong does not warrant to you that:
12.2.1. Your access to and use of the site, including for the purpose of purchasing products through the online shop, will meet your requirements (and you expressly acknowledge that you have relied on your own experience, skill and judgment to evaluate the site and products and that you are satisfied as to the suitability of the site and products to meet your requirements); or
12.2.2. Your access to and use of the site will be uninterrupted, error free, timely or secure.
12.3. Without limiting the foregoing, and to the extent permitted by law, all express and implied representations, conditions, warranties, guarantees or other provisions that are not contained in these terms (whether based in legislation, the common law or otherwise) are excluded, including any representations, conditions, warranties or guarantees as to acceptable quality, fitness for purpose or timeliness. Notwithstanding the foregoing, this clause is not intended to exclude any implied undertakings provided under sections 15, 16 or 17 of the Sale of Goods Ordinance (Cap. 26).
12.4. If any condition, warranty, guarantee or other provision is implied or imposed in relation to the contract (whether based in legislation, the common law or otherwise) and cannot be excluded (a “non-excludable term“), and Samsung Hong Kong is able to limit your remedy for a breach of such non- excludable term, then Samsung Hong Kong's liability for such a breach of a non-excludable term is limited to one or more of the following, at Samsung Hong Kong's option:
12.4.1. In relation to goods, the repair of goods, the replacement of goods or the supply of equivalent goods, , the payment of the cost of having the goods repaired, the payment of the cost of replacing the goods or acquiring equivalent goods; or
12.4.2. In relation to services, the supplying of the services against or the payment of the cost of having the services supplied again.
13. Our liability to you
13.1. We will be liable for a failure to comply with these terms where the breach is one that is contemplated by us both at the time that a contract is formed in respect of any particular product order and arises from our gross negligence or wilful default but not where the loss or damage is not of a type which was contemplated at the time of the contract.
13.2. Subject to our obligations under the non-excludable terms, nothing in these terms shall render us liable to indemnify you in respect of any liability of any kind incurred by you to any other person.
13.3. Subject to our obligations under the non-excludable terms, we will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss.
13.4. Nothing in these terms excludes or limits our liability for death or personal injury caused by our gross negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by law, or any other matter in respect of which it would be illegal for us to exclude, or attempt to exclude, our liability.
13.5. Subject to clause 13.4, we will not be liable for losses that result from our failure to comply with these terms, including but not limited to, loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data, or waste of management or office time.
14. Use of any personal information and data you provide to us
Any personal information that we may collect from you on our site, whether on online forms or as part of the ordering process, will be dealt with in accordance with our privacy policy available at https://shop.samsung.com/hk_en/privacypolicy.
15. Availability and content
15.1. Access to the site, including the online shop, is permitted on a temporary basis, and we reserve the right to withdraw or amend the site without notice. We shall not be liable if, for any reason, the site is unavailable at any time or for any period.
15.2. From time to time we may, at our sole discretion, restrict access by any one user, groups of users or all users to parts of the site and/or to our entire site without notice and/or assigning any reason.
15.3. You must treat any user name, password or any other piece of information provided as part of our security procedures as confidential and not disclose it to any third party. We reserve the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if (in our opinion) you fail to comply with these terms.
15.4. You are responsible for making all the arrangements necessary to have access to the site and the online shop. You are also responsible for ensuring that persons who access the site and online shop through your internet connection are aware of these terms and comply with them. Please notify us as soon as possible in writing if you become aware that activities on your account are unauthorized or you have become aware that your account details have been compromised.
15.5. While we will make reasonable efforts to ensure that the information on the site, including on the online shop, is correct, the material displayed on it is provided without any guarantees, conditions or warranties as to its accuracy, including, but not limited to, information about the products and prices listed.
15.6. We reserve the right to suspend, modify or amend the site, including the online shop and/or the products offered, at any time.
16. Viruses, hacking and other offences
16.1. You must not misuse the online shop by knowingly or negligently introducing viruses, trojans, worms, logic bombs or other material which is malicious or harmful. You must not attempt unauthorized access to the online shop or our site, the server on which the online shop or site is stored or any server, computer or database connected to the online shop, or attack the online shop or site via a denial of service attack, distributed denial of service attack or other similar means.
16.2. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the online shop or our site or downloading any material posted on it or any website linked to it.
17. Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of the contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
18. Events outside our control
We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the contract that is caused by an “event outside our control”, such as any act or event beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, supplier or sub-contractor failure, subsidence, epidemic or other natural disaster or failure of public or private telecommunications network or impossibility of the use of public or private transport. If such event outside our control affects the performance of our obligations under the contract, we will notify you as soon as possible and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. We reserve the right to defer the date of delivery of the products or to cancel the delivery of the products in the case of any event outside our control.
19. Waiver
If we fail, at any time during the term of the contract, to insist upon strict performance of any of your obligations under the contract or under these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions contained in these terms or in a contract will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
20. Severability
If any court or competent authority decides that any of the provisions in these terms or any provisions of the contract is invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
21. Our right to vary these terms
21.1. We have the right to revise and amend these terms from time to time by posting them on the site. Amendments are usually made to reflect changes in law, the ways in which we accept payments from you and to accommodate changes to the way products are supplied; however, these terms may also be amended without assigning any reason and at our sole discretion.
21.2. You will be subject to the policies and terms in force at the time that you order products from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms before we send you the purchase order (in which case we have the right to assume that you have accepted the change to these terms, unless you notify us to the contrary within seven (7) working days of such notification).
22. Applicable law
These terms are governed by and shall be construed in accordance with the laws of Hong Kong and each party irrevocably submits to the non-exclusive jurisdiction of the courts of Hong Kong in respect of any dispute arising out of these terms and/or any contract for the purchase of products through the online shop.
23. Entire agreement
These terms constitute the entire agreement between you and us and shall supersede and replace in entirety all previous agreements and undertakings between you and us with respect to the subject matter hereof. No variation or addition to the terms and conditions contained in these terms shall be binding unless agreed in writing between the authorised representatives of the parties.
24. Recycling
According to the Producer Responsibility Scheme for Waste Electrical and Electronic Equipment under the Environmental Protection Department of the Government of Hong Kong, the products sold in Samsung Online Shop may be classified as the Regulated Electrical Equipment (REE Products) as defined under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on the REE Products, to be paid by Samsung Electronics H.K. Company, Limited (SEHK), as follows:
- Computer: HK$15/PC;
- Monitor: HK$45/PC;
- Television & Refrigerator: HK$165/PC;
- Washing machine & Air conditioner: HK$125/PC
Please submit the Record of Removal Services (https://forms.gle/TSmXRRyocRfGwjMi9) or call SEHK’s third party service provider Synnex Technology International (HK) Limited (Synnex) at (852) 2347-2038 (Operation Hour: Mon to Fri, 9am to 1pm and 2pm to 6pm; close on Sat, Sun and Public Holiday) to request for removal services within 3 business days of purchase of REE Products. Synnex shall arrange free removal of old devices by the designated collector ALBA Integrated Waste Solutions (Hong Kong) Limited. Overdue requests shall be deemed as forfeiture of such service.
