What do you need help with?
Buying a new product
An existing or delivered order
My product
Useful info
COVID-19 RELATED
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Are all Samsung contact channels operating?Yes, our opening hours for Product Support are 8am to 8pm Mon-Fri and 9am to 6pm Sat-Sun. We recommend that you check our online help content to see if there is already a solution for your query before contacting us using the options below.
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HSE COVID-19 Tracker Ireland appThe COVID-19 Tracker Ireland app can now be downloaded via the Google Play store.
To use the COVID-19 Tracker app on your Samsung phone, your device needs to have: Android Marshmallow (v.6.0) or above.
For more information: https://covidtracker.gov.ie/ -
Local regulationsSamsung is following the Irish government national guidelines. Please be aware that local regulations may in place in your area, so we recommend that you check your local council for any additional guidance.
HELP CONTENT
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What help content is available?Samsung.com has a range of online FAQ help articles, with topics covering everything from setting up your new Galaxy smartphone to understanding washing machine error codes, and everything in between. Choose your product category below to find the help you need.
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Mobile devices
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TV & AV
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Home appliances
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SmartThings
REPAIR A DEVICE
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What repair services are available?Samsung offers a full repair service for all products, using either a Pick up, or In-home repair service to provide a quick and easy solution.
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Pick up repairOur logistics partner comes to your home to collect your product and will then return it once all repairs are complete. Pick up repair service is available for Mobile Devices including smartphones, tablets and smart watches, and monitors.
For more information and to book a mobile device repair, or IT repair for your monitor repair please contact us. -
In-home repairIn-home repair will send an authorised service partner engineer to your home and repair your product onsite. We offer an In-Home Repair service for all Home Appliance and TV&AV products.
In order to safeguard both our customers and engineers, our authorised service partners are following appropriate safety measures, including the use of Personal Protection Equipment (PPE), and advance contacting to confirm any COVID-19 symptoms prior to visiting.
For more information and to book an in-home repair for your home appliance or TV&AV product, please contact us. -
Can I track my repair?Keep track of your Samsung repair status online. You will need your email address or phone number, and your order reference number that was sent to you via email and text in order to check the status.
Track your Samsung repair
CONTACTING US
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What contact options are available?You can get Support from Samsung via:
- • Phone
- • Live chat
To give you the best support, make sure you choose the right contact option from Buying a new product, An existing or delivered order, or My product.
Code to Open Chat Window
