How to solve an error when downloading an app from Galaxy Store
If an error occurs during the app installation and update stage, please try again after completing the following steps.
On your Galaxy phone
Step 1. Open your phone and go to “Settings” menu. Tap on the “Apps” option.
Step 2. In your “Apps” menu, tap on “Galaxy Store”.
Step 3. Then tap on “Storage”.
Step 4. In your "Storage" menu, tap on "Clear Data”, then “Clear Cache" and try the app installation or update again.
If the same error persists, please contact us by attaching the system log data through Galaxy Store. To do this, please follow these steps.
Step 1. Open Galaxy Store and tap on the “Menu” option.
Step 2. On this screen, tap on the settings icon and select the option “Contact us”.
Step 3. Tap on the “Error reports” menu to resolve the problem with our help.
Related problems
To download apps and resources to the device, it is recommended that you have at least 1.5 GB of free space or 2.5 times the app capacity. If there is no free space, the download may not be possible.
To check the device storage, please follow these steps.
Please note: The location and name of the “Settings” menu may be different depending on the country and device.
Please check if the network (mobile network or Wi-Fi) is connected successfully and try again. If the mobile network or Wi-Fi is turned off or there is poor service, access to Galaxy Store may not be possible.
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