How to transfer data from a Galaxy phone with a broken screen
In the event your Samsung Galaxy screen is broken, and you cannot see or operate the screen, you will need to connect your phone to an external display (for example, a monitor or TV) to utilise screen mirroring. You will also need a mouse and keyboard to operate your device so you can transfer your data.
Please Note: To complete this process, your Galaxy smartphone's operating system must be Android 12 or higher and must also support DisplayPort.
Before you can transfer your data from your old, damaged phone to your new Galaxy phone, you need to check that you have all of the necessary equipment and that it is set up correctly.
Items required:
- Smartphone with a broken screen (Android 12 or later, Display port compatible device)
- New smartphone (to receive your data transfer)
- USB-C to HDMI hub adapter (with USB-A port)
- External display (HDMI enabled)
- HDMI cable
- Wired USB mouse
- Wired USB keyboard
Please Note: None of the following items are included with the purchase of a Galaxy phone: USB-C to HDMI hub adapter, External display, HDMI cable, wired USB mouse, wired USB keyboard
Step 1. Connect a monitor (or TV), mouse, and keyboard to the HDMI hub adapter (not included) on your device. Then, hold down the volume up and down button on your smartphone and connect your phone to the HDMI hub adapter. Release the volume button once your phone and the adapter are connected.
Step 2. Once your phone and the external display are connected, either your phone’s screen will be mirrored on the external display or the Samsung DeX screen will appear. After unlocking or exiting DeX, you can start backing up your data with Smart Switch.
When you discover that you need to move your data from one phone to another, the Smart Switch app makes transferring the information a quicker, easier process.
Please Note: If your phone won't turn on and is unresponsive, or if you have trouble getting the necessary items needed, contact or visit a Samsung Service Centre for further assistance. You may need to bring a phone to transfer the data from the broken device to your visit.
Thank you for your feedback!
Please answer all questions.