What do you need help with?

Buying a new product

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An existing or delivered order

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My product

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Help choosing your new product

Product specifications and demos to help you choose your new product.
MOBILE COMPUTING

Help choosing your new product

Product specifications and demos to help you choose your new product.
TV HOME APPLIANCE

Online Shop FAQs

Find answers to all your questions for ordering, payment, delivery and returns.
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Payment and finance options

Find out more about payment and finance options including Humm monthly and Humm pay in 4.
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Promotions

See all our top offers including trade in, Student offers, Samsung Boost and Rewards.
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Live Chat

Shop and Order Support
Mon – Fri | 9am to 5pm
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Call

Samsung online shop support
Mon – Thurs | 9am to 5:30pm
Fri | 9am to 4:30pm
0818 302 016
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Delivery and installation

Find answers to frequently asked questions about product delivery and installation.
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Track your Order

Check the delivery status of your orders,
track individual shipments and more.
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Returns and Cancellations

How to return an item(s), cancel an
 order and other common questions including price promise.
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Claim or Redeem an Offer

Find out how to claim an offer.
LEARN MORE

Online Shop FAQs

Find answers to all your questions about ordering, payment, delivery and returns.
LEARN MORE

Live Chat

Shop and Order support
Mon – Fri | 9am to 5pm
CHAT NOW

Call

Samsung online shop support
Mon – Thurs | 9am to 5:30pm
Fri | 9am to 4:30pm
0818 302 016
View more

Product Troubleshooting and Repairs

Troubleshoot an issue, book or track a repair.
LEARN MORE

Registration and Warranty

Find out more about your product warranty and register.
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Online Product Help

FAQs, videos, product manuals
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Track My Repair

Check the status of your repair.
TRACK NOW

Chatbot and Live Chat

Technical Product Support
Mon – Sun | 24 hours a day

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Call

Product Support
Mon – Fri | 8am to 8pm
Sat – Sun | 9am to 6pm
0818 717 100
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Useful info
 

  • Are all Samsung contact channels operating?

    Yes, our opening hours for Product Support are 8am to 8pm Mon-Fri and 9am to 6pm Sat-Sun. We recommend that you check our online help content to see if there is already a solution for your query before contacting us using the options below.

  • The COVID-19 Tracker Ireland app can now be downloaded via the Google Play store.

    To use the COVID-19 Tracker app on your Samsung phone, your device needs to have: Android Marshmallow (v.6.0) or above.

    For more information: https://covidtracker.gov.ie/

  • Samsung is following the Irish government national guidelines. Please be aware that local regulations may in place in your area, so we recommend that you check your local council for any additional guidance.

  • What repair services are available?

    Samsung offers a full repair service for all products, using either a Pick up, or In-home repair service to provide a quick and easy solution.

  • Our logistics partner comes to your home to collect your product and will then return it once all repairs are complete. Pick up repair service is available for Mobile Devices including smartphones, tablets and smart watches, and monitors.

    For more information and to book a mobile device repair, or IT repair for your monitor repair please contact us.

  • In-home repair will send an authorised service partner engineer to your home and repair your product onsite. We offer an In-Home Repair service for all Home Appliance and TV&AV products.

    In order to safeguard both our customers and engineers, our authorised service partners are following appropriate safety measures, including the use of Personal Protection Equipment (PPE), and advance contacting to confirm any COVID-19 symptoms prior to visiting.

    For more information and to book an in-home repair for your home appliance or TV&AV product, please contact us.

  • Keep track of your Samsung repair status online. You will need your email address or phone number, and your order reference number that was sent to you via email and text in order to check the status.

    Track your Samsung repair

  • What contact options are available?

    You can get Support from Samsung via:
    • • Phone
    • • Live chat


    To give you the best support, make sure you choose the right contact option from Buying a new product, An existing or delivered order, or My product.

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