How do I use the Samsung Members App?
The Samsung Members app is a great place to get the latest news, tips, and support from Samsung. You can also send questions and reports to our teams and help us improve our products.
You can also register your products, access FAQs and live chat, as well as get remote support and device diagnostics. The Samsung Members app also allows you to access the Samsung Community.
The app comes pre-installed on new devices, but you can also install it on older devices by searching for “Samsung Members” in the Play Store.
In order to use the Samsung Members app, you will need to be logged into your Samsung Account on your Galaxy device. Find out more about setting up and logging into your Samsung Account.
Please note: if you are experiencing an issue with your device please follow the steps below to perform a diagnostics test, contact us, or find an FAQ to resolve your query.
If you’re experiencing any unusual behaviour on Samsung mobiles, tablets, or selected wearables, sending an error report allows us to take a closer look at what is happening when this is occurring.
The data is anonymised and only held for the duration of the investigation of the report. If you can, send an error report as soon as you experience the issue (preferably within 15 mins in order for us to get the data that we need).
You can access “Error reports” by holding the Samsung Members app down and tapping "Error reports".
Alternatively, follow these steps:
Diagnostics
Make sure you’re getting the best performance from your phone. Use Samsung Members to diagnose and optimise your device. You can run interactive checks on your storage, battery and app usage.
FAQs
Search frequently asked questions for help using your device.
Chat with a professional consultant or get remote support
Text chat with a professional consultant to solve your query, or through the remote support function, a consultant can remotely access and control your phone to diagnose and resolve problems.
Feedback
Ask questions to our experts or send error reports directly from your device. You can choose whether to Ask questions, send an Error report or Check feedback you’ve sent
Other ways to get help
Call our customer service helpline or use the Visit us function to locate your nearest Samsung support centre to visit us in person.
You can find other ways to get help in this section
User manual
Find and download user manuals for apps and products here.
Call us
Use this to call the Samsung tech support line.
Visit us
Here you can find your nearest Samsung repair centre.
Request service
Here you can request a service for your product, including a repair.
Service tracker
If you have already requested a repair for your product, you can track its status here.
News and tips
Find out the latest news from Samsung and tips on how to get the most out of your device.
Benefits
Explore exclusive benefits for Samsung customers.
Contests
Discover fun, exciting contests to enter, where you can win great Samsung prizes.
Galaxy Shop
Explore Samsung’s latest products in the Galaxy Shop.
On the Community section of the Samsung Members app, you can explore the Samsung Community. See the latest news, read articles, and start discussions with other Samsung Community users.
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