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Your Care+ Policy
If you need to check your cover or to make a claim, then you’re in the right place.
Let’s start by choosing your insurer below.

To make a claim, call:
0333 000 0333
Repairs are operated by our trusted third party service partners.
1. Subject to the repair requirements and parts availability.
2. This is the maximum price you will pay for an out of warranty front panel only, back panel only or front and back panel replacement for Galaxy Z Flip3 and Flip4 Bespoke Edition models, at any Authorised Service Centre through Pick up service.
3. Purchase from Samsung Shop Online. Values vary based on model and condition. Purchased phones will be blocked if you don't send us your trade-in device. Please read the full Samsung Shop Online Trade-in T&Cs or Samsung EPP & Student Shop Trade-in T&C for more information.
4. Discount values for broken devices will be considerably lower than those for fully-functional devices, unless there is a separate promotion running that specifically alters the value of broken devices.