How to access the BBC iPlayer on a 2014 "H" range series television
If you are using a TV made between 2012-2015, you may have experienced issues using the BBC iPlayer app. A software update was deployed to solve this issue but for H range TVs there are additional steps to restore playback.
If your H range TV is still experiencing issues with the iPlayer appp after the software has been updated, follow the below instructions to resolve the issue.
1
Turn off the TV at the mains
2
Wait for around 30 seconds
3
Turn the TV back on again
4
Wait for around 5 minutes. Do not press the Smart Hub button during this time
5
Power the TV off at the mains again
6
Wait for 30 seconds
7
Power the TV back on again
8
BBC iPlayer will now be restored
9
In the unlikely event of this not completely recovering BBC Apps playback then a SmartHub Reset should be actioned followed by a Power Off/On before setting up Smart Hub again. Find out more about how to use and reset Smarthub
Thank you for your feedback!
Please answer all questions.