Office Address:
HEADQUARTERS
Samsung India Electronics Pvt. Ltd.,
20-24 Floor Two Horizon Center,
DLF Phase-V, Sector-43,
Gurugram, Haryana 122002
Branches
Contact Us for Order Support
Grievance Redressal Mechanism
Products purchased through our Online Store are sold & distributed by Samsung India Electronics Limited aiming to provide the best experience to the customers.
Objectives of this policy:
All customers are treated fairly and without bias at all times
All issues raised by customers are dealt with courtesy and resolved on time
Customers are made completely aware of their rights so that they can opt for alternative remedies if they are not fully satisfied with our response or resolution to their complaint
Level 1: Order Support
You can contact our Order Support team via below modes & expect a response within 48 hours. Enter details on https://117.p.syniva.es/in/support/email/online-shop/ OR WhatsApp us or Chat with us
A unique ticket number will be shared on real time basis as a confirmation. You may please refer the same for all future communication with our support team.
If your complaint/concern/query is not addressed satisfactorily from Level 1, you can reach out to our Grievance Officer.
Level 2: Grievance Officer
If your query related to an Order placed on Samsung.Com / Shop App remains unsolved, feel free to write to our Grievance Officer, Ms Neha Dhingra at [email protected] (Please expect a response within 3 business days)
If the unsolved query is related to Product Service or Warranty please contact out Our Technical Support Team at Samsung Support
How can the consumer track status of his grievance?
The consumer shall receive timely updates on his registered mail id with the status of the query. Alternatively, grievance cell officer may call the customer directly if required and will update on status and resolution of his grievance.