Damaged Product Received or Product delivered not as per order/described on our website/App

Mobiles, Tablets, Wearables, Laptops and Accessories

• Please inspect the product before using.
• DO NOT ACTIVATE (via SIM or Wi-Fi) or Start using the product in case of any external damage/mismatch. Once the device has been activated/used, external damage/mismatch will not qualify for a replacement.
• In case of any damage/mismatch, initiate a request within 2 days of product delivery from Samsung.com or Shop App Orders section describing the issue and upload clear supporting images of below:
  • Damaged part
  • Serial / IMEI number printed on product
  • Outer packaging
• Your claim will be approved subject to its authenticity within 7 days. Upon confirmation of replacement approval, keep the product ready for return pickup in original packaging with all inbox accessories provided.
• Replacement* order will be shipped after successful return pickup of & upon verification of product at Samsung warehouse.

*Refund will be processed where replacement is not possible due to stock unavailability or any other operational issue.

*Cancellation fee will apply where customer refuses to accept a replacement order. Click here to check cancellation policy

Consumer Electronics and Household appliances

• Please open the packaging only in the presence of the Samsung installation Engineer. Installation request can be raised by calling 1800-5-7267864.
• In order to be eligible for damaged /product not as described claims, Samsung engineer must do the installation within 3 days of product delivery.
• In case of any damage/mismatch, initiate a replacement within 1 day of product installation from your Samsung.com or Shop App Orders section describing the issue and upload clear supporting images of below:

• Damage/Mismatch Part
• Installation Engineer Report
• Model/ Serial number on product
• Repacked product
  • Inform the installation engineer to re-pack the product once the product photos are clicked

• Un-boxing of product in the absence of installation engineer will result in refusal of claims for damaged or product not as described on Samsung India Website or Shop App.
• Claim will be rejected if product was moved by the customer to a location other than the delivery address registered with the order before the product installation/damage identification by Samsung engineer
• Damage or product not as described claims will not be accepted if you start using a product.
• Your claim will be approved subject to its authenticity within 7 days. Upon confirmation of replacement approval, keep the product ready for return pickup in original packaging.
• Replacement* will be processed after successful return pickup & upon verification of product at Samsung warehouse.

*Refund will be processed where replacement is not possible due to stock unavailability or any other operational issue.

*Cancellation fee will apply where customer refuses to accept a replacement order. Click here to check cancellation policy .

Technical Defect in the product

Mobiles, Tablets, Wearables, Laptops & Accessories

• In case a Mobile, Tablet or Wearable product is not working upon box opening or within 14 Days from the date of Phone Activation, please visit Samsung Authorized Service Centre with the product, in original brand box, all inbox accessories and invoice. (Service Center locator- 117.p.syniva.es/in/support/servicelocation/)
• For Laptop products, please initiate replacement request within 14 days of invoice date from Orders section describing the issue.
• Once dead on arrival certificate (DOA) is issued by Service center in compliance with Samsung's DOA terms* and warranty policy, please initiate a replacement request from Samsung.com Orders section describing the issue.
• Upon confirmation of replacement approval, keep the product ready for return pickup
• Please do not break or open the DOA seal once packed and affixed by Samsung Authorized Service Centre.
• Replacement* will be processed after successful return pickup & upon verification of product at Samsung warehouse.

*Refund will be processed where replacement is not possible due to stock unavailability or any other operational issue.

*Cancellation fee will apply where customer refuses to accept a replacement order. Click here to check cancellation policy .

 Additional Terms

• Only functional defects will be covered.
• Network/Software related defects not covered.
• Box, Handset and all original accessories should be available.
• No sign of damage, tampering, water log or user defects.
• Feature related problem not covered which are not in Specifications.
• Defect must be re-produced in Service Centre.
• DOA shall be not applicable for any defect in accessory. Please visit service centre to get support within Warranty Policy. 

Consumer Electronics and Household appliances

• Please open the packaging only in the presence of the Samsung installation Engineer. Installation request can be raised by calling 1800-5-7267864.
• In order to be eligible for defective product claims, the installation must be done by Samsung service center engineer.
• In case of such product performance issues, initiate a request within 14 days of invoice from your Samsung.com or Shop App Orders section describing the issue and upload clear supporting images of below:

• Primary product
• Installation Engineer Report
• Model/ Serial number on product
• Repacked product
  • Inform the installation engineer to re-pack the product once the product photos are clicked
• A Samsung Service Center representative will be assigned to your case and will further update you on the next steps.
• For any further assistance, Contact Us.